Bluescreen 4a after opening video file

[Teselecta]

Hey there,

I just had a Bluescreen after opening a video file I just recorded before.
The video was opened with VLC media player, the format was .mp4.

My OS is Windows 7 pro x64 full retail,
the whole system is not much older than a year, windows was just installed freshly about 2 months ago.

System specs:
Intel i5 4690
Gainward Geforce GTX 750Ti Golden Sample
Gigabyte GA-H97-D3H
bequiet pure power l8 430W

The system is a custom desktop build.

For some reason I couln't run the Sysnative BSOD Collection App properly, beacause the access to some of the data was denied, so it didn't put out anything.

The perfmon report is attached.

Thanks :)

 

[Teselecta]

Oops, I forgot to mention that I have another strange problem that might be related.

Sometimes, and exclusively when watching Netflix, my screen freezes and shortly after every pixel of the screen lights up in the predominant color of the picture last seen before the freeze.
Then the sound begins to crackle, slightly first, then increasing, and eventually hold one beeptone after a while.
When it seems, the PC froze completely, everthing goes back to normal, Netflix is paused, but can play again after reloading the site.

The only thing that stays after such an incident is, that the graphics chip, though working again, cannot be identified by any program. Geforce Experience says "unknown device", the analysis tool of the manufacturer just states 0 values all over and even windows device manager doesn't seem to see any kind of video hardware.
Rebooting the PC makes the GPU show up again.

This happens very seldomly and without any tracable pattern. Sometimes nothing happens for weeks. I even had specialists look into it, but nothing was found.

Sometimes this is followed by the windows popup stating " the display driver stopped responding and has recovered." specifying "nvidia windows kernel mode driver" as the culprit.

Well, I guess it always pops up after that, but it depends on how fast the picture recovers wether I can see it before it's gone.

 

[axe0]

Hi Teselecta,

Please run following commands in an admin command prompt

systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"
driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"
msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"
wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"

These commands will create/copy files to your desktop, please zip them all up and upload the zip file.
The copied/created files:

• system info file,
• drivers list,
• msinfo file,
• event logs file,
• dump files

 

[MichaelB]

Hi Du :wave:
i would blame the GraKa for this.
as there is no dump one can look into, reseat the Card proper and try again.

Regards

Michael

 

[Teselecta]

@axe0:
Hey axe0 :)

I attached the requested files.

@MichaelB:

Hallo Michael :)

With reseat you want to say take out of the PC and put back again if I figured correctly?
If so, I already did that several times over. Never did the trick. Also tried to completely uninstall all drivers using DDU, and reinstalling. Unfortunately, until now, nothing helped.

PS: Wow, two people helping me at once! Thanks for the great support :)

 

[axe0]

As I expected but confirmation is nice :)

The Bitdefender Security Service is known for causing this particular crash, the usual solution for this is a repair or reinstallation of Bitdefender, in rare cases a complete removal is required.

DEBUG_FLR_IMAGE_TIMESTAMP:  5708972e

IMAGE_VERSION:  6.1.7601.23418

FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_[COLOR=#FF0000]vsserv.exe[/COLOR]_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_[COLOR=#FF0000]vsserv.exe[/COLOR]_nt!KiSystemServiceExit+245

PRIMARY_PROBLEM_CLASS:  X64_RAISED_IRQL_FAULT_[COLOR=#FF0000]vsserv.exe[/COLOR]_nt!KiSystemServiceExit+245

TARGET_TIME:  2016-05-13T12:45:33.000Z

OSBUILD:  7601

 

[Teselecta]

Oh that thing again ... had that a year ago and thought it was gone. Yeesh ... I already did remove Bitdefender with the recommended Bitdefender Removal Tool several times when the problem first occured. Seems it didn't help. Do you have any idea besides reinstalling it another time? Feels a bit like Sisyphos ...

 

[axe0]

If reinstalling doesn't help, remove it completely + install Microsoft Security Essentials as alternative + report the problem to Bitdefender.

 

[Teselecta]

I will try that. They already fixed it for me about a year ago, and it looked like it worked. Anyways, thank you both for you kind help :) I'll start getting in touch with the Bitdefender support tomorrow. Nighty :)