Blue screens and unable to update windows, error code 80070002

gubar · Jan 12, 2014

Hi,

my system is the following:

i5-3MSI Z77A-G45 Motherboard
570K (not overclocked) @ 3.4GHz
8GB (2x4GB) Corsair DDR3 Vengeance Jet Black Low Profile, PC3-12800 (1600)
128GB SanDisk Pulse, 2.5" SSD (main drive)
1TB Samsung HD103SJ (2nd drive)
Nvidia Gforce GTX 275

Running Windows 7 professional. I built this in February this year, it worked flawlessly until around 2 months ago. Since then it's regular blue screens, and flash player crashes a lot when I'm on the net. I've tried uninstalling and re-installing my GPU drivers (thought perhaps they were the cause due to the flash player crashes). I hadn't installed any new software around the time the crashes began.

The other thing is that windows update no longer updates (though MSE does). When I try manually I get the following error:

WindowsUpdate_80070002

Also if I view my update history the only ones listed are those for MSE, though there were plenty listed before this issue began.

I have tried the official Microsoft steps to resolve this error as listed at the link below, but they don't work at all, the problems remains exactly the same:

Windows Update error 80070002 - Microsoft Windows Help

Any help that can be offered would be appreciated,

thanks,
View attachment 6647
gubar

gubar · Jan 18, 2014

Hi,

is anybody able to have a look at this please?

thanks,

g

NoelDP · Jan 19, 2014

The problem relates - at least in part - to the following error....

Code:

2014-01-12 14:45:32, Error                 CSI    0000000b (F) STATUS_OBJECT_NAME_NOT_FOUND #14409# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0xc1d0d0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[209]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_2b71e18ccbe306a5cbde7739d011cfd2_31bf3856ad364e35_none_1b0dfe8d70215180\v!6.1.7601.22124"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 12701808 (0x00c1d070))[gle=0xd0000034]
2014-01-12 14:45:32, Error                 CSI    [EMAIL="0000000c@2014/1/12:14:45:32.887"]0000000c@2014/1/12:14:45:32.887[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]

Please download and save the CheckSUR tool from Fix Windows Update corruption errors such as 0x80070002 and 0x80070057
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply

gubar · Jan 19, 2014

Hi,

thanks for replying!

I took several blue screens and attempts to get that installed, but I eventually managed - the file is attached,

thanks,

g

NoelDP · Jan 19, 2014

It looks to me like you have some registry corruption.

Code:

(f) CSI ReadFile Failed 0x00000008 winsxs\Manifests\amd64_4e3f57f0834f60c9862a29b3ccd79520_b03f5f7f11d50a3a_6.1.7601.17966_none_980923b20a6dc404.manifest amd64_4e3f57f0834f60c9862a29b3ccd79520_b03f5f7f11d50a3a_6.1.7601.17966_none_980923b20a6dc404 
(f) CSI Repairing: CreateFile Failed 0x00000008 winsxs\Manifests\amd64_4e3f57f0834f60c9862a29b3ccd79520_b03f5f7f11d50a3a_6.1.7601.17966_none_980923b20a6dc404.manifest amd64_4e3f57f0834f60c9862a29b3ccd79520_b03f5f7f11d50a3a_6.1.7601.17966_none_980923b20a6dc404 
(f) CSI Could Not Open file 0x00000570 winsxs\Manifests\x86_microsoft-windows-azman_31bf3856ad364e35_6.1.7601.17514_none_585e832110fb75a4.manifest x86_microsoft-windows-azman_31bf3856ad364e35_6.1.7601.17514_none_585e832110fb75a4 
(f) CSI Repairing: CreateFile Failed 0x00000570 winsxs\Manifests\x86_microsoft-windows-azman_31bf3856ad364e35_6.1.7601.17514_none_585e832110fb75a4.manifest x86_microsoft-windows-azman_31bf3856ad364e35_6.1.7601.17514_none_585e832110fb75a4 
(f) CSI Corrupt Identity 0xC0150017 WPF-WindowsFormsIntegration, Culture=neutral, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArcxitecture=amd64, versionScope=NonSxS amd64_wpf-windowsformsintegration_31bf3856ad364d35_6.1.7600.16385_none_4611010a95811832 Bad identity
(f) CSI Corrupt Identity 0xC0150017 Micbosoft-Whndows-Font-TrueType-Kokila, Culdure=neudral, Vebsion=6.!.7601.17514, PublicKeyToken=31bf3856ad3&4e35, ProcessorArchitecture=amd64, vershonScope=NonSxS amd64_microsoft-windows-font-truetype-kokila_31rf3856ad264e35_6.1.7601.17514_none_4d4bb#84a78cecc3 Bad identity
(f) CSI Corrupt Identity 0xC0150016 Microsoft-Windows-IE-IEProxy, Culture=neutral, Version=10.2.9200.16660, PublicKeyToken=31bf3856ad36$e35, ProcessorArchitecture=amd64, versionScope=NonSxS amd64_microsoft-windows-ie-ieproxy_31bf3856ad365e35_10.2.9200.16660_none_0e01c5f7bb08a1d4 Bad identity
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_wpf-preseotationcffrasterizernative_31bf3856ad364e35_6.1.7600.16385_none_258a50c2a80377dd identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity msil_presentationui_31bg3856ad374e35_6.1.7600.1&385_nonu_ab80eb1b9ddb88ab identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft-windows-o..files-adm.resources_31bf3856ad364e35_6.1.7600.16385_en-us_ddcbf2d27b&7d1ed identity and keyform do not match; keyform is wrong.
<f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft-windows-help-clientprox[COLOR=#FF0000][B]x[/B][/COLOR]_31bf3856ad364e35_6.1.7600.1638[COLOR=#FF0000][B]%[/B][/COLOR]_none_213ef63c2d65b1e8 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_wpf-prese[B][COLOR=#FF0000]~[/COLOR][/B]tationframework.royale_31bf3856[COLOR=#FF0000][B]`[/B][/COLOR]d[COLOR=#FF0000][/COLOR][COLOR=#FF0000][/COLOR]364e35_6.1.7600.16385_none_46aa22a0c3f38596 identity and keyform do not match; keyform is wrong.


 Found 22 errors
 Fixed 6 errors
  CSI Could Not Open file Total count: 1
  CSI ReadFile Failed Total count: 1
  CSI Manifest Missing Total count: 8
  Fixed: CSI Manifest Missing.  Total count: 5
  CSI Manifest Zero Length Total count: 1
  Fixed: CSI Manifest Zero Length.  Total count: 1
  CSI Corrupt Component Keyform Total count: 5
  CSI Corrupt Identity Total count: 3
  CSI Repairing: CreateFile Failed Total count: 2
  CSI Payload File Missing Total count: 1Unavailable repair files:
 winsxs\manifests\amd64_wpf-windowsformsintegration_31bf3856ad364[COLOR=#FF0000][B]d[/B][/COLOR]35_6.1.7600.16385_none_4611010a95811832.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-kokila_31r[COLOR=#FF0000][B]f[/B][/COLOR]3856ad264e35_6.1.7601.17514_none_4d4bb[COLOR=#FF0000][B]#[/B][/COLOR]84a78cecc3.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-ieproxy_31bf3856ad36[COLOR=#FF0000][B]5[/B][/COLOR]e35_10.2.9200.16660_none_0e01c5f7bb08a1d4.manifest

I need to have a
look at your COMPONENTS registry hive

Please copy the
C:\Windows\System32\config\COMPONENTS file
(no extension) to your desktop and
then compress it - upload the compressed file to your favoured fileshare site
(preferably Dropbox or SkyDrive) and post a link.

gubar · Jan 19, 2014

Hi,

thanks again - but when I try to copy that file, I get a system message telling me "The action can't be completed because the file is open in system". I've tried googling the issue but I can't resolve it?

thanks,

g

NoelDP · Jan 19, 2014

In that case, boot to Safe Mode and do the copy there - the system is still attempting to load it to correct the errors (and failing).

gubar · Jan 19, 2014

Great, that worked - here's the file.

I had to split it into two due to the attachment size restriction - I also had to rename 'COMPONENTS.z01' to 'COMPONENTS.z01.zip' because of file type restrictions. So please download both and rename 'COMPONENTS.z01.zip' to 'COMPONENTS.z01' and they'll extract,

thanks,

g

NoelDP · Jan 19, 2014

That's why I asked you to post the complete zipped file to SkyDirve - any other fileshare service will do.
There's too much chance of the split and rebuild breaking and further corrupting the already 'dodgy' data.

gubar · Jan 19, 2014

Sorry, a misunderstanding on my part.

Here is a link to the file on skydrive:

https://skydrive.live.com/redir?resid=EB709531A47D4EF0!133

thanks,

g

NoelDP · Jan 19, 2014

Surprisingly, I can see none of these errors there - which means that I'm looking in the wrong place.

It's too late tonight - bed time for me! Back tomorrow evening after work.

gubar · Jan 21, 2014

Hi,

thanks for having a look at that. Just to provide more information - I just tried to run sfc/scan now from an elevated command prompt, but I get this message:

'Windows Resource Protection could not perform the requested operation.'

thanks,

g

NoelDP · Jan 22, 2014

Hmmm - please post the CBS.log file - it may show what caused the problem (you'll have to copy it to the desktop before compressing the copy for upload)

gubar · Jan 22, 2014

Hi,

thanks for checking in - here is the file you requested,

thanks,

g

NoelDP · Jan 22, 2014

There appear to be a lot of registry Keys to which you are being denied access - this type of thing is often caused by serious registry corruption.
Have you attempted a System Restore back to a time when the system was happy?

gubar · Jan 22, 2014

Thanks for looking. Unfortunately not, regarding the restore point. Doesn't sound good - do you think it's beyond repair?

gubar · Jan 22, 2014

What I mean is - unfortunately I don't have a restore point from before the point the problems began. Could this be an indication that my hard drive is bad? I checked it's health with sandisk's toolkit but it didn't seem very thorough.

NoelDP · Jan 22, 2014

Almost nothing is beyond repair :)

Worse comes to worst, then a repair install should fix it - and if that fails then a clean install will fix it unless there are hardware problems.

We have a way to go before either of those is necessary, though (unless you want to take a short-cut).

Back tomorrow :)

NoelDP · Jan 25, 2014

Hmm - I can't see anything on the internet that gives me any real hope of a repair short of a full repair install.

See the instructions here... https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html

gubar · Feb 3, 2014

Hi NoelDP,

thanks a lot for the help in this thread. I'd feared it might not be an easy one! I will try the repair install when I get a chance and will let you know how it goes.

Thanks again - I really appreciate the time you've spent here helping me out.

cheers

gubar

Blue screens and unable to update windows, error code 80070002

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