blue page restart

rb56 · Mar 4, 2023

hello, lately...this past week i've started seeing this new dell insperon LT gets a blue page which offers a fresh reinstall of win10 or a simple restart attempt. 4 times now this week i've survived this crash. it has also started very slow activities such as start up and browsing. i've ran malwarebytes premium and windows defender both come up empty though. hoping someone can help thanks!

rb56 · Mar 5, 2023

now i find i have no bluetooth! my headset was working but since the last crash it's not on my pc. my logi mouse wireless works but that's all. i tried system restore but nothing.

xrobwx71 · Mar 5, 2023

Please follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions - Windows 11, 10, 8.1 and 8

rb56 · Mar 7, 2023

thanks xrob for helping! i hope i did this right! way out of my league here as i know nothing about any of this so thanks again for your help!

rb56 · Mar 8, 2023

i thought i'd add all this as it might give someone in the know a headsup. well i never know how it started or why or how things happen. this started last week when i bought a new headset. skullcandy cassette wireless bluetooth model. i paired it with this dell and everything problem as it was no longer paired and sounded dead. i try to pair it again just to find i can't because??? something had knocked bluetooth clean off my dell. i had all but given up on a decent easy solution. and i decided well i'll just go on alone and thought if it's malware i'll get it in malwarebytes. then today i get the msg from xrob on posting here. with my other broke headset no good i thought well i'll use the 3.5mm wire that came with the hs to get a wired connection. that's when i get another BSOD. as i attempt to restart i thought ok where do i go now. the odd thing is once back on i find bluetooth is back on my dell! i couldn't get it paired but was worried to try to hard. i did as xrob said to and once again have hope this new dell isn't an LT from he...

rb56 · Mar 8, 2023

tonight another BSOD as i tried to get on.

rb56 · Mar 9, 2023

am i missing something i was suppose to do or did i do something wrong? just wondering if i erred somehow.

rb56 · Mar 9, 2023

ok now i see i didn't post the other info,,,sorry...

well i didn't see the rest of the instructions...i guess after being lost in creating the zip, once i posted it i assumed i was through. now nothing will open like settings. it tries but then closes. i did after many attempts got the dell support assist to open and scan for faults and made a report to show hoping it helps. i'll try to finish the instructions as it lets me.

rb56 · Mar 9, 2023

this pc is a dell insperon 5655? service tag is 4L51Z32, running win10 original OS 64 bit, os WAS PREINSTALLED FACTORY, had the device for two weeks, finally got settings open...
Device name Mydell
Processor AMD FX-9800P RADEON R7, 12 COMPUTE CORES 4C+8G 2.70 GHz
Installed RAM 8.00 GB (7.46 GB usable)
Device ID 963F9B57-9AF4-47C6-8361-3C97A8F761D4
Product ID 00325-96219-20750-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

i did a reset a week ago hoping to better the performance. it is almost unusable now as it has become so slow. it only let me save as a text file

xrobwx71 · Mar 9, 2023

Someone will be with you soon. Very busy so sit tight.

rb56 · Mar 9, 2023

thanks xrob, i know y'all can only handle in the order they come in i was more worried i had missed something

rb56 · Mar 9, 2023

just listing things here this dell is doing that is odd, it may mean something to you guys, first it's running way too slow and slower, like almost 2 minutes to open task mgr., task mgr has an icon looks like a pc tower as other devices with a ? mark on it, i expand it and same thing but with a caution sign on it. audio was popping, hissing for awhile but just stopped doing that.at times clicking on an item did nothing . i'll post more as they happen.

xrobwx71 · Mar 15, 2023

Make sure your PC is setup as describe here:
Configure system failure and recovery options - Windows Client

Once you complete the above, run the BSOD Collection Application and upload.

rb56 · Mar 15, 2023

ok thanks xrob is it ok if i use tweaking registry backup to backup the registry?

rb56 · Mar 16, 2023

hope this is right xrob, thanks

rb56 · Mar 16, 2023

http://speccy.piriform.com/results/k8Bi8FtXBpTMszhB7qLAc3q

xrobwx71 · Mar 16, 2023

rb56 said:
ok thanks xrob is it ok if i use tweaking registry backup to backup the registry?

If you are talking about this one, yes.

rb56 · Mar 19, 2023

well everything has smoothed out and has been running much better. much. then just now i started this pc and don't know if it was an actual BSOD, but it said windows didn't start and to restart. i chose to restart and it has taken every bit of 15 minutes to do so and get here. it's the first time it's happened since i first started posting.

xrobwx71 · Mar 19, 2023

@rb56 I have asked a qualified helper to take a look at your issue. They will be with you soon.

Thanks

rb56 · Mar 20, 2023

thank you xrob...may i ask after the tasks performed was my issue resolved or thought to be? it was def running better the last several days.

blue page restart

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