BITS Not Starting

[smife]

Windows Update not working. Windows Update is running but the BITS will not start. I tried some Microsoft FixIt with no luck. I am running Win 8 Pro with Media Center 64 Bit. I have a CBS log file but it says its to big to upload. Any help would be appreciated.

Thanks;
Smife

 

[TomasD]

Dear,

I do not think CBS log would show us what is causing the issue, but you still can upload it to OneDrive or some other file-sharing service. I think, we would need some Event Logs to better understand the problem. Please perform the following steps:

1. Press WIN+R.
2. Type eventvwr.msc and press ENTER.
3. Navigate to Event Viewer (Local) -> Custom Views.
4. Right click on Administrative Events and select Save All Events As... from the context menu.
   If you receive error "One or more logs in the query have errors: Microsoft-Windows-DxpTaskRingtone/Analytic. The system cannot find the file specified", please complete these extra steps:
   
   Read More:

   
   

   1. Open an elevated Command Prompt by right-clicking on CMD.EXE shortcut in your start menu and selecting Run As Administrator from the context menu.
   2. Type the following commands:
      

      REG EXPORT HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels\Microsoft-Windows-DxpTaskRingtone/Analytic %USERPROFILE%\DxpTaskRingtone.reg
      REG DELETE HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels\Microsoft-Windows-DxpTaskRingtone/Analytic

   3. Exit Event Viewer.
   4. Repeat all the steps starting step #1.
5. Navigate to Event Viewer (Local) -> Windows Logs.
6. Right click on Application and select Save All Events As... from the context menu.
7. Right click on System and select Save All Events As... from the context menu.
8. Navigate to Event Viewer (Local) -> Applications and Services Logs -> Microsoft -> Windows -> Bits-Client.
9. Right click on Operational and select Save All Events As... from the context menu.
10. Compress all the exported Event Log files (.evtx) to a single archive and attach it here.

Depending on the errors we see, we might also need you to capture Process Monitor trace a bit later (no worries, I will explain how to do that).

Thank you.

 

[smife]

View attachment 7234

 

[TomasD]

Thank you.

The logs indicate that Background Intelligent Transfer Service service is failing to start with the following error:

[B]0x800700B7[/B]: Cannot create a file when that file already exists.

I also see that there are also issues with Windows Service, which fails to starts with the following error:

[B]0x80070005[/B]: Access is denied.

NVIDIA Update Service Daemon service is failing too:

[B]1069: [/B]The service did not start due to a logon failure.

To better understand what is causing the first and the second errors, I would need a Process Monitor trace . Please perform the following steps:

1. Download Process Monitor tool.
2. Extract downloaded archive to C:\ProcMon directory.
3. Press WIN+R.
4. Type services.msc and press ENTER.
5. Leave Services window opened and start Process Monitor. It will begin capturing the data.
6. While Process Monitor is still running, try starting Background Intelligent Transfer Service service.
7. While Process Monitor is still running, try starting Windows Search service.
8. Return to Process Monitor window and stop the capturing, either by pressing CTRL+E or clicking the magnifying glass icon in the toolbar.
9. Click CTRL+S or select File -> Save... from the menu.
10. Select All events under Events to save section.
11. Select Native Process Monitor Format (PML) under Format section.
12. Confirm the path the log will be saved and click OK.
13. Compress the PML file.
14. Upload the compressed file to a file sharing service (e.g. OneDrive or DropBox).
15. Share the download link here.

Now the third error, even not a critical one, can be easily resolved following these steps:

1. Open an elevated Command Prompt by right-clicking on CMD.EXE shortcut in your start menu and selecting Run As Administrator from the context menu.
2. Enter the following command:
   

   WMIC USERACCOUNT WHERE "Name='UpdatusUser'" SET PasswordExpires=FALSE

3. Reboot the computer.