Dear,
I do not think CBS log would show us what is causing the issue, but you still can upload it to
OneDrive or some other file-sharing service. I think, we would need some
Event Logs to better understand the problem. Please perform the following steps:
- Press WIN+R.
- Type eventvwr.msc and press ENTER.
- Navigate to Event Viewer (Local) -> Custom Views.
- Right click on Administrative Events and select Save All Events As... from the context menu.
If you receive error "One or more logs in the query have errors: Microsoft-Windows-DxpTaskRingtone/Analytic. The system cannot find the file specified", please complete these extra steps:
- Navigate to Event Viewer (Local) -> Windows Logs.
- Right click on Application and select Save All Events As... from the context menu.
- Right click on System and select Save All Events As... from the context menu.
- Navigate to Event Viewer (Local) -> Applications and Services Logs -> Microsoft -> Windows -> Bits-Client.
- Right click on Operational and select Save All Events As... from the context menu.
- Compress all the exported Event Log files (.evtx) to a single archive and attach it here.
Depending on the errors we see, we might also need you to capture
Process Monitor trace a bit later (no worries, I will explain how to do that).
Thank you.
