Audio randomly cuts out. Help needed

phlave

Member
Joined
Jul 24, 2022
Posts
21
Hi all, I'm having an issue with my audio.
Basically, it cuts out at random times, or shortly after starting up my pc.
I've had this issue last month, and the only solution I found online was uninstalling the Realtek drivers, deleting the files and restarting the pc. That seemed to fix it.

When my audio cuts out, I uninstall Realtek drivers and restart, but when I start my pc up I can hear the Win startup jingle in my headphones, a couple of "USB in/USB out" sounds, and then by the time I can start any program to test the audio, it's usually dead. Sometimes, instead, it works, and it keeps working for days, or hours, or minutes. It just seems random and I can't find a correlation.
I can still see in Sounds that my headphones are detected, and the green bars move like if audio was playing, but nothing more than that. I noticed that the sounds troubleshooter doesn't seem to work, and sometimes outright crashes the drivers, giving me the red x symbol next to the audio symbol on the task bar.

I seem to have found a workaround by connecting my headphones in the rear jack of my pc, so I'm guessing that there might be some issue with the front ports, but if that the case, why would it work normally for months/days and then stop?

I have a X570 Aorus Ultra and a Cooler Master Mastercase 5, if that helps.
Please, let me know if more data is required.

Thanks in advance for your help.

EDIT: audio went out anyways even with the jack connected on the rear panel
 
UPDATE: I updated the BIOS and it seems to have fixed the problem. I will wait for a couple of days before setting this issue to resolved.
 
Update: I've bought an M2 SSD and installed Win 10 Pro on it. It seemed fine, but then the issue happened again. The difference, this time is that the troubleshooter works fine and by letting it uninstall and reinstall the audio drivers, the audio comes back, even if temporarily.
This issue seems to be somehow related to videogames, too, because it would happen more often than not when I was playing Escape From Tarkov or Civ VI. Now it happened exactly when I launched Tarkov and when it closed for inactivity 20 minutes later.
I'm guessing that I might have some hardware issues that somehow cause some kind of conflict and makes the drivers crash. Does anyone have any idea?
 

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