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Audio pops/cracks,hal.dll maybe ?

iulique

Member
Joined
Nov 24, 2014
Posts
9
Hello guys,I`ve been trying to solve this problem for almost a week.I`ve clean installed windows 7 64 bits,and since then,I have cracks in both my headphones and speakers which occur like every 1 minute,and it seems I can only hear `em while I`m listening to music.I`m sure its not an mp3/player problem,since all my songs are in 320kbps and wav,even in asio4all I encounter this problem.
I`ve ran dpc latency checker,and mostly I have green bars,but frequently red/yellow ones.
Here`s my performance analyzer CPU.etl : https://www.wetransfer.com/downloads/9d9ee65ee522aa6d82f65787e6071cc720141125215305/fda254
Also,sys info attached.
Thank you.
 

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Hello, welcome to Sysnative.

View attachment 9962

It seems your Nvidia driver is causing interrupt spikes which are taking long periods of time to service.
Now, you mention it only happens when you listen to music which didn't add up; that was until I saw you have the Nvidia HD audio driver installed.
The link seems to be very clear, so my solution is to update your Nvidia drivers by removing the previous versions and installing the latest ones from the nvidia website or the geforce website.
 
I got the latest drivers already,I also tried installing older versions and disabling alot of stuff in device manager including the nvidia belongings.It doesn`t change anything.
 
Are you using audio from your Nvidia graphics card via a HDMI cable by any chance?
You might want to try using an audio connection from the motherboard, you're probably having some bad luck with Nvidia drivers.
 
The only thing I use via hdmi is my monitor.nvidia hdmi is always disabled.I've installed a 1 year old nvidia driver,and the issue still persists,even if the driver doesnt show anymore in the .etl
 
hal.dll is the hardware abstraction layer that separates the hardware from the software. This is done to create a versatile operating system that doesn't require the kernel to be reprogrammed to suit other hardware devices.
hall.dll is most likely being flagged becuase it sends/recieves requests from hardware device drivers to communicate, this driver seems to be the Nvidia driver.
 
Here`s a latencymon test (as I said,I did everything I could about the nvidia driver )
____________________________________________________________________________________________________ _____
CONCLUSION
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Your system seems to have difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:05:30 (h:mm:ss) on all processors.


____________________________________________________________________________________________________ _____
SYSTEM INFORMATION
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Computer name: PIMPSLAP
OS version: Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
Hardware: G750JX, ASUSTeK COMPUTER INC.
CPU: GenuineIntel Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz
Logical processors: 8
Processor groups: 1
RAM: 8109 MB total


____________________________________________________________________________________________________ _____
CPU SPEED
____________________________________________________________________________________________________ _____
Reported CPU speed: 2394.0 MHz
Measured CPU speed: 3450.0 MHz (approx.)

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


____________________________________________________________________________________________________ _____
MEASURED INTERRUPT TO USER PROCESS LATENCIES
____________________________________________________________________________________________________ _____
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 558.081295
Average measured interrupt to process latency (µs): 2.016445

Highest measured interrupt to DPC latency (µs): 550.811271
Average measured interrupt to DPC latency (µs): 0.664297


____________________________________________________________________________________________________ _____
REPORTED ISRs
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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 1438.471178
Driver with highest ISR routine execution time: hal.dll - Hardware Abstraction Layer DLL, Microsoft Corporation

Highest reported total ISR routine time (%): 0.077692
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%) 0.166276

ISR count (execution time <250 µs): 688437
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 50
ISR count (execution time 1000-1999 µs): 4
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0


____________________________________________________________________________________________________ _____
REPORTED DPCs
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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 919.612364
Driver with highest DPC routine execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 344.75 , NVIDIA Corporation

Highest reported total DPC routine time (%): 0.039811
Driver with highest DPC total execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 344.75 , NVIDIA Corporation

Total time spent in DPCs (%) 0.128936

DPC count (execution time <250 µs): 2023401
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 78
DPC count (execution time 1000-1999 µs): 0
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0


____________________________________________________________________________________________________ _____
REPORTED HARD PAGEFAULTS
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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: msmpeng.exe

Total number of hard pagefaults 3096
Hard pagefault count of hardest hit process: 2434
Highest hard pagefault resolution time (µs): 2004609.247703
Total time spent in hard pagefaults (%): 1.968686
Number of processes hit: 8


____________________________________________________________________________________________________ _____
PER CPU DATA
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CPU 0 Interrupt cycle time (s): 13.918175
CPU 0 ISR highest execution time (µs): 1438.471178
CPU 0 ISR total execution time (s): 4.397846
CPU 0 ISR count: 688491
CPU 0 DPC highest execution time (µs): 919.612364
CPU 0 DPC total execution time (s): 3.243594
CPU 0 DPC count: 1968878
____________________________________________________________________________________________________ _____
CPU 1 Interrupt cycle time (s): 8.275772
CPU 1 ISR highest execution time (µs): 0.0
CPU 1 ISR total execution time (s): 0.0
CPU 1 ISR count: 0
CPU 1 DPC highest execution time (µs): 75.953634
CPU 1 DPC total execution time (s): 0.006661
CPU 1 DPC count: 1534
____________________________________________________________________________________________________ _____
CPU 2 Interrupt cycle time (s): 4.427491
CPU 2 ISR highest execution time (µs): 0.0
CPU 2 ISR total execution time (s): 0.0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 122.479950
CPU 2 DPC total execution time (s): 0.043915
CPU 2 DPC count: 13838
____________________________________________________________________________________________________ _____
CPU 3 Interrupt cycle time (s): 5.091484
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 58.858396
CPU 3 DPC total execution time (s): 0.005684
CPU 3 DPC count: 1020
____________________________________________________________________________________________________ _____
CPU 4 Interrupt cycle time (s): 4.620430
CPU 4 ISR highest execution time (µs): 0.0
CPU 4 ISR total execution time (s): 0.0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 145.905180
CPU 4 DPC total execution time (s): 0.047476
CPU 4 DPC count: 16474
____________________________________________________________________________________________________ _____
CPU 5 Interrupt cycle time (s): 6.118483
CPU 5 ISR highest execution time (µs): 0.0
CPU 5 ISR total execution time (s): 0.0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 75.171679
CPU 5 DPC total execution time (s): 0.006553
CPU 5 DPC count: 1078
____________________________________________________________________________________________________ _____
CPU 6 Interrupt cycle time (s): 4.960001
CPU 6 ISR highest execution time (µs): 0.0
CPU 6 ISR total execution time (s): 0.0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 298.729323
CPU 6 DPC total execution time (s): 0.040609
CPU 6 DPC count: 12431
____________________________________________________________________________________________________ _____
CPU 7 Interrupt cycle time (s): 4.995354
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 68.296157
CPU 7 DPC total execution time (s): 0.015754
CPU 7 DPC count: 8226
____________________________________________________________________________________________________ _____
 

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