Audio clicks and pops.

N

Naginooh

Member
Joined
Oct 11, 2018
Posts
24
Had this problem with my pc since i changed my motherboard and cpu, around 5 months ago, i "think" it did not do this with the previous mobo, but i cannot be 100% on that.

I went from a Asus crosshair 6 hero and a ryzen 1700x to a Gigabyte gaming 7 and 8700k, The sound was crazy bad on that board and i did a RMA, the second board was not much better. i switched to a Asus maximus 10 hero and stuck with the 8700k still, sound was/is way better, but i have really annoying clicks and pops, somtimes in all kinds of sound playback, but i would say its mainly when using discord/teamspeak that it gets worse. discord notifacation sound alone for instance sounds terrible at times as if the sound is clipping very bad. Video card has been the same throughout , a Evga ftw3 1080ti. i have seen lots of threads of people having issues, some blame Nvidia drivers, some blame realtek drivers, some blame the LAN drivers.

changing hardware plenty of times i have done fresh installs several times.

not sure if this will work as i have not done this before, but here is a speccy link http://speccy.piriform.com/results/dcy0akUvVkbuE6i1uS68UV0

This problem drives me crazy, it does not matter what headphones/headset i use via audio jacks on mobo or front panel on my Cooler Master Haf X case the problem persists.

Really hoping someone can help me work this out, i have updated everything i can think of, disabled intel LAN power saving, disabled fast boot an all other things i can find on the net to try.

Many thanks in advance, i will try provide any further information should it be needed.
 
Hi Naginooh. :welcome:

Try to set the ram speed to 2666.
Are the two ram sticks seated in second and fourth slots (starting from cpu)?
I'm not sure if you have downloaded and installed the audio drivers from your MB webpage: 6.0.1.8507 2018/09/28 153.4MB 8507_UAD_WHQL_2018_0815_NAHIMIC.zip
 
Hi :wave:sorry for the late reply, i have not been very well. Yes ram is in the second and fourth ram slots, I have that audio driver installed, because i have had this problem a while now, i am often checking for updates for everything incase anything changes it.

i will restart my pc now , lower my ram speed and see if it makes any differance during today.

Thank you for taking the time to reply :thumbsup2:
 
Homebuilt Desktop / just the other day installed SSD for OS only, so fresh install again.

windows 10 64bit

Fresh install to latest windows build/fully updated as writing this.

Intel I7 8700k

16GB (2x8GB) Corsair DDR4 Vengeance LPX Black, PC4-25600 (3200), Non-ECC Unbuffered, CAS 16-18-18-36, XMP 2.0, 1.35V / 2nd/4th slot from cpu. changing memory speed to 2666mhz has not helped.

EVGA 1080ti ftw3 / precision x 6.2.7 Driver 388.13. Displays same Audio issue as 416.34/416.64

Asus Maximus X hero / Bios 1704

650W EVGA SuperNOVA 650 G1 PSU

Is driver verifier enabled or disabled (Unsure)

What security software are you using? = currently just windows defender, before this fresh install i was using windows/malwarebytes/spybot.

Are you using proxy, vpn, ipfilters or similar software? = No

Are you using Disk Image tools? = No

Motherboard is all core boosting to 4.7ghz via multicore enhancement, Makes no differance if this is enabled or stock clocks are used.

http://speccy.piriform.com/results/jH0VYNZb1knGH5ruEskUsEC

If needed i can re run with latest driver, but it shows same issue regardless of Nvidia driver. Disbled Nvidia HD audio and 3d vision parts as these are not needed.

Trace was ran and simply had my partner message me on discord to produce the same distorted sounds when i get notifacation both discord and somtimes system. Same distortion is often picked up using voip to but i did not test that today.
 

Attachments

Hi [FONT=Verdana,Arial,Tahoma,Calibri,Geneva,sans-serif]Naginooh,

Were the audio glitches happening while you captured the trace? I don't see any spikes that would suggest audio problems were occurring.


[/FONT]
 
cwsink said:
Hi Naginooh,

Were the audio glitches happening while you captured the trace? I don't see any spikes that would suggest audio problems were occurring.
Click to expand...


Hi cwsink, Yes i ran the trace as i was messaging myself on discord to get the audio to distort, it will do it on discord voip, some system sound notifications, Teamspeak, videos games. Somtimes just closing a tab for instance will make a click sound via headset.

I have fast start up turned off, somtimes restarting after first power up seams to clear it, but its so random im not sure im ok with saying that. its happening more often then not anyway :(
 
Interesting. CPU spikes that prevent the audio renderer from playing audio aren't the only thing that can cause audio glitches. I'll look closer at what's in the trace but we might need more information in a trace. Since you're using Windows 10 please try the following:

Open an elevated command prompt (ie - use "Run as administrator" when launching the command prompt window) and run the command:
Code: 
wpr -start GeneralProfile -start Network

Leave the command prompt window open so the trace continues to run. When the glitches start let it run for about 30 more seconds, switch back to the command prompt window and run the command:
Code: 
wpr -stop d:\general.etl

or replace d: with whatever drive works for your system. That should write the file general.etl to the disk which is what you'd need to make available.

edit: The traces can get large so you might need to make it available via a cloud drive or file sharing service.
 
Last edited:
cwsink said:
Interesting. CPU spikes that prevent the audio renderer from playing audio aren't the only thing that can cause audio glitches. I'll look closer at what's in the trace but we might need more information in a trace. Since you're using Windows 10 please try the following:

Open an elevated command prompt (ie - use "Run as administrator" when launching the command prompt window) and run the command:
Code: 
wpr -start GeneralProfile -start Network

i will try this soon, Not sure if this helps any, but i got my partner to start messaging me while i ran latency mon to see if anything came up, and noticed it starting to clock up hard page faults as i was recieving the messages.


Leave the command prompt window open so the trace continues to run. When the glitches start let it run for about 30 more seconds, switch back to the command prompt window and run the command:
Code: 
wpr -stop d:\general.etl

or replace d: with whatever drive works for your system. That should write the file general.etl to the disk which is what you'd need to make available.

edit: The traces can get large so you might need to make it available via a cloud drive or file sharing service.
Click to expand...

Pagefaults.jpg

Untitled.jpg

Untitled2.jpg

(edit i have also put latest nvidia driver back on) would likely be best while trying to find what the issue is. )
 
Dropbox - general.zip Is the trace you asked me to perform, i tried to speak via voip, receive messages during this time. notifacation sounds were distorted as normal, voip distorted several times during the trace.

Thank you very much for attempting to help with this.
 
I noticed wpr has a trace profile specifically for audio glitches. Could you try the same as above but with the start command:
Code: 
wpr -start GeneralProfile -start Networking -start Audio[/FONT][/COLOR][COLOR=#222222][FONT=Verdana]

then the stop command:
Code: 
wpr -stop d:\audio.etl

and make that trace available as well? I'm going out for the evening but I'll check back later and see if I can spot anything in the traces.
​
 
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be suitable for handling real-time audio and other tasks without dropouts.
LatencyMon has been analyzing your system for 0:20:46 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-SEIQEQA
OS version: Windows 10 , 10.0, build: 17134 (x64)
Hardware: ASUSTeK COMPUTER INC., ROG MAXIMUS X HERO
CPU: GenuineIntel Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz
Logical processors: 12
Processor groups: 1
RAM: 16312 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 3696 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.



_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 272.623377
Average measured interrupt to process latency (µs): 10.067008

Highest measured interrupt to DPC latency (µs): 264.588745
Average measured interrupt to DPC latency (µs): 4.740730


_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 160.112554
Driver with highest ISR routine execution time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

Highest reported total ISR routine time (%): 0.008748
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%) 0.010061

ISR count (execution time <250 µs): 109426
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 548.356602
Driver with highest DPC routine execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 416.64 , NVIDIA Corporation

Highest reported total DPC routine time (%): 0.006140
Driver with highest DPC total execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 416.64 , NVIDIA Corporation

Total time spent in DPCs (%) 0.015273

DPC count (execution time <250 µs): 355146
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 3
DPC count (execution time 1000-1999 µs): 0
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: firefox.exe

Total number of hard pagefaults 57
Hard pagefault count of hardest hit process: 14
Number of processes hit: 7


_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 15.015543
CPU 0 ISR highest execution time (µs): 160.112554
CPU 0 ISR total execution time (s): 1.503022
CPU 0 ISR count: 106612
CPU 0 DPC highest execution time (µs): 548.356602
CPU 0 DPC total execution time (s): 2.048607
CPU 0 DPC count: 307823
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 5.661039
CPU 1 ISR highest execution time (µs): 0.0
CPU 1 ISR total execution time (s): 0.0
CPU 1 ISR count: 0
CPU 1 DPC highest execution time (µs): 97.238095
CPU 1 DPC total execution time (s): 0.000995
CPU 1 DPC count: 425
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 1.852176
CPU 2 ISR highest execution time (µs): 0.0
CPU 2 ISR total execution time (s): 0.0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 94.208333
CPU 2 DPC total execution time (s): 0.007345
CPU 2 DPC count: 1633
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 1.666342
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 38.926948
CPU 3 DPC total execution time (s): 0.001261
CPU 3 DPC count: 417
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 1.870032
CPU 4 ISR highest execution time (µs): 0.0
CPU 4 ISR total execution time (s): 0.0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 528.906926
CPU 4 DPC total execution time (s): 0.093217
CPU 4 DPC count: 22649
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 1.640890
CPU 5 ISR highest execution time (µs): 0.0
CPU 5 ISR total execution time (s): 0.0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 49.968074
CPU 5 DPC total execution time (s): 0.000767
CPU 5 DPC count: 203
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 1.979293
CPU 6 ISR highest execution time (µs): 0.0
CPU 6 ISR total execution time (s): 0.0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 81.814394
CPU 6 DPC total execution time (s): 0.015853
CPU 6 DPC count: 3172
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 1.617926
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 53.350108
CPU 7 DPC total execution time (s): 0.004220
CPU 7 DPC count: 919
_________________________________________________________________________________________________________
CPU 8 Interrupt cycle time (s): 9.204378
CPU 8 ISR highest execution time (µs): 5.808442
CPU 8 ISR total execution time (s): 0.000062
CPU 8 ISR count: 47
CPU 8 DPC highest execution time (µs): 60.093074
CPU 8 DPC total execution time (s): 0.030568
CPU 8 DPC count: 5748
_________________________________________________________________________________________________________
CPU 9 Interrupt cycle time (s): 1.687433
CPU 9 ISR highest execution time (µs): 3.619589
CPU 9 ISR total execution time (s): 0.001325
CPU 9 ISR count: 2695
CPU 9 DPC highest execution time (µs): 58.748377
CPU 9 DPC total execution time (s): 0.004084
CPU 9 DPC count: 675
_________________________________________________________________________________________________________
CPU 10 Interrupt cycle time (s): 10.087669
CPU 10 ISR highest execution time (µs): 0.804654
CPU 10 ISR total execution time (s): 0.000001
CPU 10 ISR count: 1
CPU 10 DPC highest execution time (µs): 61.095779
CPU 10 DPC total execution time (s): 0.072137
CPU 10 DPC count: 10880
_________________________________________________________________________________________________________
CPU 11 Interrupt cycle time (s): 1.642138
CPU 11 ISR highest execution time (µs): 3.341991
CPU 11 ISR total execution time (s): 0.000050
CPU 11 ISR count: 71
CPU 11 DPC highest execution time (µs): 54.917749
CPU 11 DPC total execution time (s): 0.004735
CPU 11 DPC count: 605
_________________________________________________________________________________________________________

1.jpg

2.jpg

3.jpg

Not sure any of this is relevant but extra info is good i suppose.

This was 20mins of my desktop idle.
 
cwsink said:
I noticed wpr has a trace profile specifically for audio glitches. Could you try the same as above but with the start command:
Code: 
wpr -start GeneralProfile -start Networking -start Audio


then the stop command:
Code: 
wpr -stop d:\audio.etl

and make that trace available as well? I'm going out for the evening but I'll check back later and see if I can spot anything in the traces.
​
Click to expand...

The system cannot find the file specified.

Error code: 0x80070002

Is the message i get when i try that command.

(edit) Enjoy your evening , sorry i missed that the first time i read your reply
 
My bad. The start command should be:
Code: 
wpr -start GeneralProfile -start Network -start Audio
 
Here is a audio trace for today Dropbox - audio.zip, i tried to do multiple things, Though it appears today Discord is the only thing that is misbehaving. Specificly notifacations, PTT activation and deactivation notifacation does it to so i toggled that off and on several times.

I may restart or even turn off and back on again see if i get the issue reappear with anything else.
 
It looks like you might have EVGA Precision XOC installed (or something similar) and it does quite a bit of processing at regular intervals - around every 5 seconds or so. Can you try uninstalling that software and seeing if doing so helps? I've seen older versions of such utilities cause issues on computers and I'm surprised as to how much processing the one you're running seems to be doing.
 
cwsink said:
It looks like you might have EVGA Precision XOC installed (or something similar) and it does quite a bit of processing at regular intervals - around every 5 seconds or so. Can you try uninstalling that software and seeing if doing so helps? I've seen older versions of such utilities cause issues on computers and I'm surprised as to how much processing the one you're running seems to be doing.
Click to expand...

I can try, the only issue there really is , it is the only program that can control my gpu fans. any other program will only use 1 of the 3 fans. i will remove it. but then i can only really test web and discord things :rofl12:
 
Voip is starting to cause issues now, tried to start a new trace, get this error Failed to enable the policy to profile system performance.

Profile Id: Audio.Verbose.Memory, GeneralProfile.Verbose.Memory, Network.Verbose.Memory

Error code: 0xc5585011

Failed to enable the policy to profile system performance.
 

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