atikmpag.sys blue screen stop:0x00000116

[shengy]

-View attachment 042514-22401-01.zipView attachment Report.zipView attachment Windows7_Vista_jcgriff2.zip
"Attempt to reset the display driver and recover from timeout failed."
***STOP: 0x00000116 (0xFFFFFA800C0E54E0,0xFFFFF88004576F5C,0x0000000000000000,0x0000000000000002)
***atikmpag.sys - Adress FFFFF88004576F5C base at FFFFF88004570000, DataStamp 4c891ef1

~OS - Windows 7 Home Premium
~x64 - 64-bit
~Original installed OS system
~Full Retail Version
~Age of system - About 3 Years
~Age of OS installation - re-installed OS.

~CPU - iCore5
~Video Card - ATI Mobility Radeon HD 6370
~MotherBoard - Intel(R) Core(TM) i5 CPU M480 @ 2.67GHz 2.67GHz [i'm not sure is this or not.]
~System Manufacturer - HP
~Exact model number - G42 - 459TX

~Laptop

 

[shengy]

Add On
DistributedCOM Error Spam at Computer Management>Event Viewer>Windows Logs>System

Lever: Error
Date and Time: Spam Any Time
Source: DistributedCOM
EventID: 10009
TaskCategory: None

Any idea?

 

[Shintaro]

I own a HP Envy M6 and it used to do the same BS.

So the things I would suggest are:
1/ Run HP Support Assistant and update your Drivers there, even the Intel video drivers.
2/ If that doesn't work, then you will have to download the latest Intel HD 4000 Drivers from Intel, HERE. Then update the Radeon 6370 HERE.

 

[shengy]

i have downloaded the intel HD 4000 Driver but cannot install, pop up error window "This computer does not meet the minimum requirements for installing the software."
and i update the display driver the error window change to "This operating system is no support."

 

[Shintaro]

Did you run HP support assistant?
It is important to run it, because it will ensure that you have the drivers for your computer.