[SOLVED] Applying Windows update fails

Benis · Feb 6, 2021

Hello,

I am currently trying to update my windows ultimate 7x64 machine to windows 10 and I get about 15% complete and it fails.

I believe it has to do with by computer failing when trying to apply windows update

KB4534310

I receive the following error

WindowsUpdate_80073701" "WindowsUpdate_dt000

The CBS.zip file was too large to attach so I had to upload it to dropbox. CBS.zip

Any assistance would be GREATLY appreciated.

Thanks!

PeterJ · Feb 7, 2021

Hello and welcome,

Just a question first. Why is Windows installed on drive G: , not C: ?

Benis · Feb 7, 2021

I have added various SSD's over the years and I had put the OS on a SSD instead of an older hard drive. I hope that isn't causing my issues...

Thanks for responding!

PeterJ · Feb 7, 2021

I hope that isn't causing my issues...

No.
Follow the instructions below please.

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:4471318
Let me know if it says it was successful or if there are any errors.

Benis · Feb 7, 2021

I tried that and received the following error, that is interesting.

PeterJ · Feb 7, 2021

Try to remove this update:

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:3207752
Let me know if it says it was successful or if there are any errors.

Benis · Feb 7, 2021

I have tried to remove this update as well and received the following error;

Thank you for your prompt responses.

PeterJ · Feb 8, 2021

Try to remove this update:

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:4462923
Let me know if it says it was successful or if there are any errors.

Benis · Feb 8, 2021

That removal has failed as well unfortunately, I have attached a screenshot.

PeterJ · Feb 8, 2021

Please do following:

FRST Registry Search

Click the Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB4471318 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

Benis · Feb 8, 2021

Peter,

Please find the results attached.

Thanks!

PeterJ · Feb 8, 2021

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:

Click the Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB3207752 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

Benis · Feb 8, 2021

Peter,

Please find the results of those steps attached.

Thanks!!!

PeterJ · Feb 8, 2021

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:

Click the Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB4462923 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

Benis · Feb 8, 2021

Peter,

Please find the results attached.

Thanks so much!!!

Benis · Feb 9, 2021

Peter,

It would appear the windows update has completed, THANKS SO MUCH FOR YOUR HELP.

However, I did attempt to install windows 10 pro and I only got to the 15% point again and it failed. I am not sure if this forum can help solve that issue or if I need to post on a different forum.

Thanks again

PeterJ · Feb 9, 2021

We're not done yet. Please be patient.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Restart the computer.
Check Windows Update again and report the result.
If it fails, attach the zipped cbs.log to your next reply.

Benis · Feb 9, 2021

Peter,

My apologies, I thought that last step you had posted was the final step.

I have run your step 1 in the previous response and attached the fixlog.txt.

On your step 2 I restarted and there are no pending windows 7 updates. Unless you meant try to install windows 10 again and see if it fails again?

I may have misunderstood what you were requesting me to do.

Thanks

PeterJ · Feb 9, 2021

Okay. Is KB4534310 installed successfully ?

Benis · Feb 9, 2021

Peter,

It has installed successfully.

Thanks!

[SOLVED] Applying Windows update fails

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KB4534310