[SOLVED] Application unable to start correctly - error 0xc00000005

Cr3nshaw · Jul 30, 2018

Good Evening,

i'm having a problem on a friend computer, and i'm supporting him via remote Teamviewer, since he's not tech-savvy.

Long story short, he needed to replace a bad drive, and i recovered his computer installation after cloning.

Since then, he's unable to start Acrobat or Office Applications due to aforementioned error.

O.S. Windows 10, legit office 2016 key, no evident sign of malware (gdata installed ad antivirus, made scans with superantispyware and malwarebyte).
Tried sfc /scannow and dism /restorehealth, both fails with errors. Tried to run SFCFix, it detected no corruptions but gave an error during the incremental process, around 85%.
Media creation tool tell me that can't work with installed windows version, maybe cause it's an upgrade from windows 7.

Attached are the sfcfix report and cbs logs zip, can someone provide some pointers?
Thanks in advance

View attachment CBS.zip
View attachment SFCFix.txt

Sysnative Windows Update · Jul 30, 2018

Hello and welcome! I'll provide the fix tomorrow when I return from vacation. :)

Cr3nshaw · Jul 30, 2018

Thanks a lot, i'll be waiting

i really want to understand what's wrong with this computer!

Sysnative Windows Update · Jul 30, 2018

Until I am able to provide a fix. Please tell me do you use any ABBYY software like FineReader? If so, is it possible to temporarily uninstall it?

Cr3nshaw · Jul 31, 2018

Hi,
Actually there shouldn't be any abbyy software installed, but I cannot exclude that on the "old" installation...

Sysnative Windows Update · Jul 31, 2018

Let's gather more info:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Cr3nshaw · Jul 31, 2018

Here i am, remoted into my friend pc and launched script, here the results:

Code:

SFCFix version 3.0.0.0 by niemiro.Start time: 2018-07-31 21:08:52.024
Microsoft Windows 10 Build 17134 - amd64
Using .txt script file at C:\Users\Admin\Desktop\SFCFixScript.txt [0]








Trace::
Successfully traced component msil_microsoft.transactions.bridge.resources_b03f5f7f11d50a3a_4.0.15671.0_it-it_b7479a04e07ba67b.
    Microsoft-Windows-NetFx4-US-OC-Package~31bf3856ad364e35~amd64~it-IT~10.0.17134.1.NetFx4Extended
Trace:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-07-31 21:08:52.398
Script hash: 8JZpOdAZK/CCBRqfIiS94ehSTwe7+txhyZpGHwa3XFk=
----------------------EOF-----------------------

Sysnative Windows Update · Jul 31, 2018

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.

Cr3nshaw · Jul 31, 2018

Link to components.zip

Dropbox - COMPONENTS.zip

should be visible to everyone

Thanks for your time

Sysnative Windows Update · Jul 31, 2018

Was there an Italian language pack installed on this system after the install or was the system purchased with Italian language as primary from day one?

Cr3nshaw · Aug 1, 2018

I think it was Italian from the start (and from before the win10 upgrade)

Sysnative Windows Update · Aug 1, 2018

Can you please do the following: How to Fix Hard Drive Problems with Chkdsk in Windows 7, 8, and 10

Then, use the following tool and post the results in your reply: Dropbox - ListChkdskResult.exe

Cr3nshaw · Aug 1, 2018

Hi, launched chkdsk /f on my friend computer, but he had to disconnect for the night so still haven't run the tool provided. Will connect again tomorrow evening to conclude the steps provided.

Sysnative Windows Update · Aug 1, 2018

No problem. Take your time.

Cr3nshaw · Aug 2, 2018

Back again, the chkdisk results shows some bad sectors, but the disk is brand new... anyway, here's the log:

Code:

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013


------< Log generate on 02/08/2018 21:25:33 >------
Category: 0
Computer Name: Admin-PC
Event Code: 1001
Record Number: 7302
Source Name: Microsoft-Windows-Wininit
Time Written: 08-01-2018 @ 21:55:03
Event Type: Informazioni
User: 
Message: 


Controllo in corso del file system su C:
Il file system è di tipo NTFS.




Il disco sarà ora controllato come pianificato.
Il disco sarà ora controllato.                                            


Fase 1: analisi della struttura del file system di base in corso...
  614144 record file elaborati.                                                        




Verifica file completata.
  37576 record di file di grandi dimensioni elaborati.                      




  0 record file non validi elaborati.                                     






Fase 2: analisi del collegamento dei nomi file in corso...
  59152 record reparse elaborati.                                      




  703570 voci di indice elaborate.                                                       




Verifica indici completata.
  0 file non indicizzati analizzati.                                   




  0 file non indicizzati ripristinati nella cartella dei file persi e ritrovati.                    




  59152 record reparse elaborati.                                      






Fase 3: analisi dei descrittori di sicurezza in corso...
Pulizia di 1273 voci inutilizzate dall'indice $SII del file 0x9.
Pulizia di 1273 voci inutilizzate dall'indice $SDH del file 0x9.
Pulizia dei descrittori di sicurezza inutilizzati 1273.
Verifica descrittori di sicurezza completata.
  44714 file di dati elaborati.                                           




CHKDSK sta verificando il journal USN...
  37020336 byte USN elaborati.                                                           




Verifica del journal USN completata.


Analisi del file system effettuata. Nessun problema rilevato.
Non sono necessarie ulteriori azioni.


 975773891 KB di spazio totale su disco.
 503244708 KB in 244341 file.
    168064 KB in 44715 indici.
       304 KB in settori danneggiati.
    776707 KB in uso dal sistema.
     65536 KB occupati dal file registro.
 471584108 KB disponibili su disco.


      4096 byte in ogni unità di allocazione.
 243943472 unità totali di allocazione su disco.
 117896027 unità di allocazione disponibili su disco.


Informazioni interne:
00 5f 09 00 29 69 04 00 b2 e4 07 00 00 00 00 00  ._..)i..........
a9 94 00 00 67 52 00 00 00 00 00 00 00 00 00 00  ....gR..........


Controllo del disco completato.
Attendere il riavvio del computer.


-------------------------------------------------------

Sysnative Windows Update · Aug 2, 2018

Please test it anyway, something does not seem right!

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop;
Execute gsmartcontrol.exe; Let the install complete and launch the programme.
Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;

Cr3nshaw · Aug 3, 2018

Here i am again, last night i launched the test, and today managed to reconnect to my friend to collect the logs. Everything looks fine i think, no red/pink warning in smart (88 hours of use, new disk) and here's the log collection (coudn't be connected during the scan process so had no luck in retrieving the message at the end of the process).

Code:

------------------------- LIBDEBUG LOG -------------------------




<dump>  [app] Application options:
<dump>  [app] 	locale: 1
<dump>  [app] 	version: 0
<dump>  [app] 	hide_tabs: 1
<dump>  [app] 	scan: 1
<dump>  [app] 	arg_add_virtual: [empty]
<dump>  [app] 	arg_add_device: [empty]
<dump>  [app] LibDebug options:
<dump>  [app] 	levels_enabled: 11111
<dump>  [app] 	debug_colorize: false
<dump>  [app] {anonymous}::app_init_config(): Global config file: "gsmartcontrol.conf"
<dump>  [app] {anonymous}::app_init_config(): Local config file: "C:\Users\Admin\AppData\Roaming\gsmartcontrol\gsmartcontrol.conf"
<dump>  [app] {anonymous}::app_init_config(): Old local config file: "C:\Users\Admin\Documents\gsmartcontrol.conf"
<info>  [rmn] Loading under "/config" from file "C:\Users\Admin\AppData\Roaming\gsmartcontrol\gsmartcontrol.conf".
<dump>  [rconfig] /                    [3] /                    
config               [4] /config              
default              [4] /default             
<info>  [rconfig] Setting autosave config file to "C:\Users\Admin\AppData\Roaming\gsmartcontrol\gsmartcontrol.conf"
<info>  [rconfig] Starting config autosave with 180 sec. interval.
<info>  [app] Current C locale: C
<info>  [app] Current C++ locale: C
<dump>  [app] Current GTK theme: win32
<info>  [app] hz::data_file_find(): Data file "icon_hdd.png" found at ".".
<info>  [app] hz::data_file_find(): Data file "icon_cddvd.png" found at ".".
<info>  [app] get_smartctl_binary(): Smartmontools installation not found in "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\smartmontools\InstallLocation".
<dump>  [default] ENTER: "Cmdex::execute()"
<info>  [app] Cmdex::execute(): Executing "'smartctl-nc.exe' -V".
<dump>  [default] EXIT:  "Cmdex::execute()"
<dump>  [default] ENTER: "Cmdex::stopped_cleanup()"
<dump>  [default] ENTER: "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::stopped_cleanup()"
<dump>  [default] ENTER: "Cmdex::stopped_cleanup()"
<info>  [app] StorageDetector::detect(): Starting drive detection.
<info>  [app] Checking which drive corresponds to which \\.\PhysicalDriveN device...
<dump>  [app] Windows drive found: A.
<dump>  [app] Windows drive found: C.
<dump>  [app] Windows drive C is fixed.
<dump>  [app] Windows drive found: D.
<dump>  [app] Windows drive found: F.
<dump>  [app] Windows drive F is fixed.
<dump>  [app] Windows drive C corresponds to physical drive 0.
<dump>  [app] Windows drive F corresponds to physical drive 1.
<info>  [app] Getting multi-port devices through smartctl --scan-open...
<info>  [app] get_smartctl_binary(): Smartmontools installation not found in "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\smartmontools\InstallLocation".
<dump>  [default] ENTER: "Cmdex::execute()"
<info>  [app] Cmdex::execute(): Executing "'smartctl-nc.exe' --scan-open".
<dump>  [default] EXIT:  "Cmdex::execute()"
<dump>  [default] ENTER: "Cmdex::stopped_cleanup()"
<dump>  [default] ENTER: "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::stopped_cleanup()"
<dump>  [default] ENTER: "Cmdex::stopped_cleanup()"
<info>  [app] get_smartctl_binary(): Smartmontools installation not found in "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\smartmontools\InstallLocation".
<dump>  [default] ENTER: "Cmdex::execute()"
<info>  [app] Cmdex::execute(): Executing "'smartctl-nc.exe' -d ata --info --health --capabilities '/dev/csmi3,0'".
<dump>  [default] EXIT:  "Cmdex::execute()"
<dump>  [default] ENTER: "Cmdex::stopped_cleanup()"
<dump>  [default] ENTER: "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::stopped_cleanup()"
<info>  [app] get_smartctl_binary(): Smartmontools installation not found in "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\smartmontools\InstallLocation".
<dump>  [default] ENTER: "Cmdex::execute()"
<info>  [app] Cmdex::execute(): Executing "'smartctl-nc.exe' -d ata --info --health --capabilities '/dev/csmi3,1'".
<dump>  [default] EXIT:  "Cmdex::execute()"
<dump>  [default] ENTER: "Cmdex::stopped_cleanup()"
<dump>  [default] ENTER: "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::stopped_cleanup()"
<info>  [app] get_smartctl_binary(): Smartmontools installation not found in "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\smartmontools\InstallLocation".
<dump>  [default] ENTER: "Cmdex::execute()"
<info>  [app] Cmdex::execute(): Executing "'smartctl-nc.exe' -d ata --info --health --capabilities '/dev/csmi3,2'".
<dump>  [default] EXIT:  "Cmdex::execute()"
<dump>  [default] ENTER: "Cmdex::stopped_cleanup()"
<dump>  [default] ENTER: "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::unset_stop_timeouts()"
<warn>  [hz] Warning: exit: Some SMART command to the disk failed, or there was a checksum error in a SMART data structure
<dump>  [default] EXIT:  "Cmdex::stopped_cleanup()"
<dump>  [app] Drive /dev/csmi3,2 (ata) seems to be a CD/DVD device.
<info>  [app] Starting sequential scan of \\.\PhysicalDriveN devices...
<dump>  [app] Successfully opened "\\.\PhysicalDrive0".
<dump>  [app] Drive letters for: pd0: C:.
<info>  [app] get_smartctl_binary(): Smartmontools installation not found in "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\smartmontools\InstallLocation".
<dump>  [default] ENTER: "Cmdex::execute()"
<info>  [app] Cmdex::execute(): Executing "'smartctl-nc.exe' --info --health --capabilities 'pd0'".
<dump>  [default] EXIT:  "Cmdex::execute()"
<dump>  [default] ENTER: "Cmdex::stopped_cleanup()"
<dump>  [default] ENTER: "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::stopped_cleanup()"
<info>  [app] Skipping drive due to duplicate S/N: model: "ST1000DM010-2EP102", S/N: "Z9AP0YJQ".
<dump>  [app] Successfully opened "\\.\PhysicalDrive1".
<dump>  [app] Drive letters for: pd1: F:.
<info>  [app] get_smartctl_binary(): Smartmontools installation not found in "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\smartmontools\InstallLocation".
<dump>  [default] ENTER: "Cmdex::execute()"
<info>  [app] Cmdex::execute(): Executing "'smartctl-nc.exe' --info --health --capabilities 'pd1'".
<dump>  [default] EXIT:  "Cmdex::execute()"
<dump>  [default] ENTER: "Cmdex::stopped_cleanup()"
<dump>  [default] ENTER: "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::unset_stop_timeouts()"
<dump>  [default] EXIT:  "Cmdex::stopped_cleanup()"
<info>  [app] Skipping drive due to duplicate S/N: model: "ST3250410AS", S/N: "6RYDBPNY".
<dump>  [app] Could not open "\\.\PhysicalDrive2".
<dump>  [app] Could not open "\\.\PhysicalDrive3".
<dump>  [app] Could not open "\\.\PhysicalDrive4".
<dump>  [app] Stopping sequential scan.
<info>  [app] {anonymous}::detect_drives_win32_areca(): Detecting drives behind Areca controller(s)...
<info>  [app] No Areca software found. Install Areca CLI or set "system/win32_areca_scan_controllers" config key to 1 to force scanning.
<dump>  [default] ENTER: "Cmdex::stopped_cleanup()"
<info>  [app] Found device: /dev/csmi3,0 (ata).
<info>  [app] Found device: /dev/csmi3,1 (ata).
<info>  [app] Found device: /dev/csmi3,2 (ata).
<info>  [app] StorageDetector::detect(): Drive detection finished.
<info>  [app] Retrieving basic information about the device...
<dump>  [app] Device information for /dev/csmi3,0 (type: "ata"):
<dump>  [app] 	Model: ST1000DM010-2EP102
<dump>  [app] 	Detected type: unknown
<dump>  [app] 	SMART status: Enabled
<info>  [app] Retrieving basic information about the device...
<dump>  [app] Device information for /dev/csmi3,1 (type: "ata"):
<dump>  [app] 	Model: ST3250410AS
<dump>  [app] 	Detected type: unknown
<dump>  [app] 	SMART status: Enabled
<info>  [app] Retrieving basic information about the device...
<dump>  [app] Device information for /dev/csmi3,2 (type: "ata"):
<dump>  [app] 	Model: Optiarc DVD RW AD-7243S
<dump>  [app] 	Detected type: cd/dvd
<dump>  [app] 	SMART status: Unsupported
<dump>  [default] ENTER: "Cmdex::stopped_cleanup()"
<info>  [app] StorageDevice::get_aodc_status(): AODC status: Disabled
<info>  [app] StorageDevice::get_aodc_status(): AODC status: Enabled
<info>  [app] Entering main loop.
<info>  [app] GscMainWindow::on_action_activated(): Action activated: "action_executor_log"












------------------------- EXECUTION LOG -------------------------










------------------------- EXECUTED COMMAND 1 -------------------------




---------------Command---------------
'smartctl-nc.exe'


---------------Parameters---------------
-V


---------------STDOUT---------------
smartctl 6.5 2016-05-07 r4318 [i686-w64-mingw32-win10(64)] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org


smartctl comes with ABSOLUTELY NO WARRANTY. This is free
software, and you are welcome to redistribute it under
the terms of the GNU General Public License; either
version 2, or (at your option) any later version.
See http://www.gnu.org for further details.


smartmontools release 6.5 dated 2016-05-07 at 11:17:46 UTC
smartmontools SVN rev 4318 dated 2016-05-07 at 11:18:20
smartmontools build host: i686-w64-mingw32
smartmontools build with: C++98, GCC 4.9.1
smartmontools configure arguments: 'build_alias=i686-pc-linux-gnu' 'host_alias=i686-w64-mingw32' 'LDFLAGS=-static'






---------------STDERR---------------






---------------Error Message---------------










------------------------- EXECUTED COMMAND 2 -------------------------




---------------Command---------------
'smartctl-nc.exe'


---------------Parameters---------------
--scan-open


---------------STDOUT---------------
/dev/sda -d ata # /dev/sda, ATA device
/dev/sdb -d ata # /dev/sdb, ATA device
/dev/csmi3,0 -d ata # /dev/csmi3,0, ATA device
/dev/csmi3,1 -d ata # /dev/csmi3,1, ATA device
/dev/csmi3,2 -d ata # /dev/csmi3,2, ATA device






---------------STDERR---------------






---------------Error Message---------------










------------------------- EXECUTED COMMAND 3 -------------------------




---------------Command---------------
'smartctl-nc.exe'


---------------Parameters---------------
-d ata --info --health --capabilities '/dev/csmi3,0'


---------------STDOUT---------------
smartctl 6.5 2016-05-07 r4318 [i686-w64-mingw32-win10(64)] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org


=== START OF INFORMATION SECTION ===
Device Model:     ST1000DM010-2EP102
Serial Number:    Z9AP0YJQ
LU WWN Device Id: 5 000c50 0af98909d
Firmware Version: CC43
User Capacity:    1.000.204.886.016 bytes [1,00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Fri Aug 03 21:14:36 2018 
SMART support is: Available - device has SMART capability.
SMART support is: Enabled


=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED


General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(    0) seconds.
Offline data collection
capabilities: 			 (0x73) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					No Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 ( 105) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x1085)	SCT Status supported.








---------------STDERR---------------






---------------Error Message---------------










------------------------- EXECUTED COMMAND 4 -------------------------




---------------Command---------------
'smartctl-nc.exe'


---------------Parameters---------------
-d ata --info --health --capabilities '/dev/csmi3,1'


---------------STDOUT---------------
smartctl 6.5 2016-05-07 r4318 [i686-w64-mingw32-win10(64)] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org


=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.10
Device Model:     ST3250410AS
Serial Number:    6RYDBPNY
Firmware Version: 4.AAA
User Capacity:    250.059.350.016 bytes [250 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA/ATAPI-7 (minor revision not indicated)
Local Time is:    Fri Aug 03 21:14:36 2018 
SMART support is: Available - device has SMART capability.
SMART support is: Enabled


=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED


General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(  430) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 (  64) minutes.
SCT capabilities: 	       (0x0001)	SCT Status supported.








---------------STDERR---------------






---------------Error Message---------------










------------------------- EXECUTED COMMAND 5 -------------------------




---------------Command---------------
'smartctl-nc.exe'


---------------Parameters---------------
-d ata --info --health --capabilities '/dev/csmi3,2'


---------------STDOUT---------------
smartctl 6.5 2016-05-07 r4318 [i686-w64-mingw32-win10(64)] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org


=== START OF INFORMATION SECTION ===
Device Model:     Optiarc DVD RW AD-7243S
Serial Number:    [No Information Found]
Firmware Version: 1.03
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ATA8-ACS (minor revision not indicated)
SATA Version is:  SATA 2.6, 1.5 Gb/s
Local Time is:    Fri Aug 03 21:14:37 2018 
SMART support is: Unavailable - Packet Interface Devices [this device: CD/DVD] don't support ATA SMART


A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.






---------------STDERR---------------






---------------Error Message---------------










------------------------- EXECUTED COMMAND 6 -------------------------




---------------Command---------------
'smartctl-nc.exe'


---------------Parameters---------------
--info --health --capabilities 'pd0'


---------------STDOUT---------------
smartctl 6.5 2016-05-07 r4318 [i686-w64-mingw32-win10(64)] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org


=== START OF INFORMATION SECTION ===
Device Model:     ST1000DM010-2EP102
Serial Number:    Z9AP0YJQ
LU WWN Device Id: 5 000c50 0af98909d
Firmware Version: CC43
User Capacity:    1.000.204.886.016 bytes [1,00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Fri Aug 03 21:14:37 2018 
SMART support is: Available - device has SMART capability.
SMART support is: Enabled


=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED


General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(    0) seconds.
Offline data collection
capabilities: 			 (0x73) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					No Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 ( 105) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x1085)	SCT Status supported.








---------------STDERR---------------






---------------Error Message---------------










------------------------- EXECUTED COMMAND 7 -------------------------




---------------Command---------------
'smartctl-nc.exe'


---------------Parameters---------------
--info --health --capabilities 'pd1'


---------------STDOUT---------------
smartctl 6.5 2016-05-07 r4318 [i686-w64-mingw32-win10(64)] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org


=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.10
Device Model:     ST3250410AS
Serial Number:    6RYDBPNY
Firmware Version: 4.AAA
User Capacity:    250.059.350.016 bytes [250 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA/ATAPI-7 (minor revision not indicated)
Local Time is:    Fri Aug 03 21:14:37 2018 
SMART support is: Available - device has SMART capability.
SMART support is: Enabled


=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED


General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(  430) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 (  64) minutes.
SCT capabilities: 	       (0x0001)	SCT Status supported.








---------------STDERR---------------






---------------Error Message---------------

Thank you for your insights

Sysnative Windows Update · Aug 3, 2018

Has the rest of the hardware (RAM primarily) been tested?

I believe we may have a deeper issue than a simple corrupt file.

Cr3nshaw · Aug 3, 2018

The computer ram was not tested, but the error is the only thing that is "broke", and only happens in Office applications and Adobe reader. I already tried full reinstall of the applications, cleaning both with the dedicated cleaner from microsoft/adobe, so i tried the sfc/dism combo and encountered the errors reported in the thread. The only problem in testing the computer ram, is that i can't run a memtest from remote, and i haven't got physical access at the machine since my friend is quite far away from me

.

Sysnative Windows Update · Aug 3, 2018

I see. Please run SFC again and provide me with a fresh CBS.log now that Check Disk has completed.

[SOLVED] Application unable to start correctly - error 0xc00000005

Contributor

Inactive

Contributor

Inactive

Contributor

Inactive

Attachments

Contributor

Inactive

Contributor

Inactive

Contributor

Inactive

Contributor

Inactive

Contributor

Inactive

Contributor

Inactive

Contributor

Inactive