[SOLVED] application error on music,video,bing,etc

[alduin]

as i open an mp3 the music app wont run and show this error... application error. the application was unable to start correctly (0xlx). click ok to close the application. then i realize some apps also didnt work but the other was good. please help me.:huh:

 

[TomasD]

Hello,

Could you please download Process Explorer and run it? Once it starts capturing the data, try launching the file that has issues and as soon as you see the error, please stop the capturing (magnifying glass icon in ProcessExplorer). Once it stops capturing, save the report as PML file, compress and attach it here. In addition, please run jcgriff2 BSOD File Collection app and attach the report here as well. This should provide us more information about your system and the issue.

Thanks.

 

[alduin]

i cant find the magnifying glass icon but in process monitor there is. here's the result sir. https://skydrive.live.com/redir?resid=EE431D6CB6C1734F!261 for log file from process monitor because its to large to upload it here even compressed. thanks

 

[TomasD]

Thanks. In addition, could you please do the following:

1. Open elevated (Run As Administrator) command prompt (cmd.exe) and type SFC /SCANNOW. Once it finishes, attach "C:\windows\Logs\CBS\CBS.log" file here.
2. Open Event Viewer (WIN+R -> eventvwr.msc), navigate to Applications and Services Logs -> Microsoft -> Windows -> Apps, right click on Microsoft-Windows-TWinUI/Operational and select "Save All Events As". Attach the EVTX file here.
3. Stop using and remove TuneUp Utilities. You really do not need that kind of software.
4. Right click on This PC icon and select Properties. Then, click Advanced and Settings (in Startup and Recovery section). Upload the screenshot of the window opened here.
5. Compress and upload C:\Windows\MEMORY.DMP file (if it does not exist now, check it next time your computer crashes)
6. Compress and upload contents of C:\Windows\Minidump folder (if there are no files, check the folder next time your computer crashes)
7. Provide more details, if remember, when the issues started. Were you upgrading your Windows (from Preview or Beta)? Is the Windows version you are using is really genuine?
   I'm asking this, because there are events in the log, saying Windows has downloaded Microsoft.WinJS.2.0.Preview.Internal (WinJS is used by Metro applications) update for your system. Packages, having "Preview.Internal" in their name really shouldn't be applicable for the final (RTM) version of the OS, so this looks really strange.

I know that's a lot of information I'm asking, but, hopefully, having it we might be able to indicate the exact cause of the issues.

 

[alduin]

no memory.dmp and no files in mini dump. sir i dont know if i upgraded from preview or beta or this is a genuine. sory im not knowledgeable enough for this.:lol:this is windows 8 preinstalled then upgraded to 8.1 from store. but no pop up saying windows is not genuine. heres the files sir. thank you:thumbsup2:

 

[TomasD]

Thanks.

Apart from a single error (corrupted Amd64\CNBJ2530.DPB file), the SFC scan looks clean. Even this error is not related to the issues with Metro applications you're having, you can still fix this by running the following command from elevated command prompt:

Dism /Online /Cleanup-Image /RestoreHealth

The TWinUI log you attached shows the following error when launching Music/Video apps:

The app Microsoft.ZuneMusic_8wekyb3d8bbwe!Microsoft.ZuneMusic's package family (Microsoft.ZuneMusic_8wekyb3d8bbwe) has more than one package installed. This is not supported, so the app was not activated for the Windows.Launch contract.
The app Microsoft.ZuneVideo_8wekyb3d8bbwe!Microsoft.ZuneVideo's package family (Microsoft.ZuneVideo_8wekyb3d8bbwe) has more than one package installed. This is not supported, so the app was not activated for the Windows.Launch contract.

Before I can suggest a solution to this, could you please export the following registry key and attach it here:

1. Click WIN+R
2. Type regedit
3. Navigate to HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft on the right side
4. Right click on that key and select Export

By the way, it's really strange you have no MEMORY.DMP file or MiniDump files. Have you run TuneUp utilities in the past few days?

 

[alduin]

yes TuneUp utilities run automatically. im just using tuneup to disable programs.:smile9:
Dism /Online /Cleanup-Image /RestoreHealth run error 0x800f0906. heres the file sir. thank you.

 

[TomasD]

Sorry to say that, but it seems you have some corruption in your HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft registry. I wouldn't be surprised at all if this could be caused by TuneUp utilities. As I said earlier, you should remove this application as soon as possible; registry/system cleaners and optimizers, such as TuneUp, usually do more harm than good. Moreover, they often make troubleshooting systems more difficult.

So, back to the issue. Please see the ProcMon log comparison between your computer and my test machine, which has no issues:

​

As you can see, SVCHOST.EXE is is trying to read paths from the registry before it launches the app (Zune Music, in this case). It starts with the package your are launching - Microsoft.ZuneMusic_2.2.299.0_x64__8wekyb3d8bbwe. At this point, everything is OK, and, as you can see, first 7 records are exactly the same on both systems. Once it successfully does that, it starts doing the same with dependencies of this package. Microsoft.ZuneMusic_2.2.299.0_x64__8wekyb3d8bbwe depends on the following packages:

• Microsoft.VCLibs.120.00_12.0.21005.1_x64__8wekyb3d8bbwe
• Microsoft.Media.PlayReadyClient.2_2.8.1947.0_x64__8wekyb3d8bbwe
• Microsoft.WinJS.2.0_1.0.9600.16408_neutral__8wekyb3d8bbwe

And this is were the issues starts. My test system successfully reads data for Microsoft.VCLibs.120.00_12.0.21005.1_x64__8wekyb3d8bbwe and proceeds with other dependencies, while your system cannot find HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Packages\Microsoft.VCLibs.120.00_12.0.21005.1_x64__8wekyb3d8bbwe key in the registry, so it fails to load the application.

I cross-checked these dependencies with the registry export you attached earlier, and I can confirm that the following registry keys are missing on your computer:

• HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Packages\Microsoft.WinJS.2.0_1.0.9600.16408_neutral__8wekyb3d8bbwe
• HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Packages\Microsoft.VCLibs.120.00_12.0.21005.1_x64__8wekyb3d8bbwe

One of the guesses could be that these packages are missing from the system, but it doesn't seem to be the case. All other Registry keys related to these packages exist, indicating that these packages are installed, only the keys above are missing. Since these keys contain a single value - a path pointing to the package installation directory, I recreated these registry keys and attached them here for you. Please download this file - View attachment WinJS_VCLibs_Fix.zip, extract it and click on the WinJS_VCLibs_Fix.reg file to import it. Reboot the computer afterwards.

If the solution above doesn't help, please generate a new ProcMon log the same way you did it before.

In addition, could you please run PowerShell (press WIN+R, type powershell, click ENTER), run the following command and paste its output here?

Get-AppxPackage -Name *Zune*

Good luck!

 

[alduin]

sorry for the delay sir cuz i just got home since my last reply. when i open the music app in start screen the screen just turn blue and by clicking the screen i return back to start screen. when i open mp3 file with music app i got a problem. first it says the app didnt start in the required time. and afterwards doing the same thing i can play an mp3 file for only 3sec then it will automatically close in just 2 or 3 sec. but at least theres a bit positive change. thanks sir

 

[alduin]

sir i uncheck now the clean registry in settings in tuneup so that the tuneup now will not touch any more rgistry. the rest i uninstall them all.thanks

 

[alduin]

Windows PowerShell
Copyright (C) 2013 Microsoft Corporation. All rights reserved.

PS C:\Users\Acer> Get-AppxPackage -Name *Zune*


Name : Microsoft.ZuneMusic
Publisher : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture : X64
ResourceId :
Version : 2.2.299.0
PackageFullName : Microsoft.ZuneMusic_2.2.299.0_x64__8wekyb3d8bbwe
InstallLocation : C:\Program Files\WindowsApps\Microsoft.ZuneMusic_2.2.299.0_x64__8wekyb3d8bbwe
IsFramework : False
PackageFamilyName : Microsoft.ZuneMusic_8wekyb3d8bbwe
PublisherId : 8wekyb3d8bbwe
IsResourcePackage : False
IsBundle : False
IsDevelopmentMode : False
Dependencies : {Microsoft.VCLibs.120.00_12.0.21005.1_x64__8wekyb3d8bbwe,
Microsoft.Media.PlayReadyClient.2_2.8.1947.0_x64__8wekyb3d8bbwe,
Microsoft.WinJS.2.0_1.0.9600.16408_neutral__8wekyb3d8bbwe}



PS C:\Users\Acer>

 

[TomasD]

Hey there,

The first log indeed indicates that the application crashes in 3 seconds and that's the reason you see it closing:

​

Anyhow, looking into the log, I am not able find what could be causing the crash, sorry.

If you want us to keep troubleshooting this, I will need the following:

1. New ProcMon log. I would like to see what's happening at the time you are starting the Music App from the start screen ("screen just turn blue and by clicking the screen i return back to start screen"). So, please run ProcMon and start capturing, then try launching the Music App. Once it returns you back to start screen, stop the ProcMon capturing and save the log. Please repeat the same with Video App.
2. Microsoft-Windows-TWinUI/Operational log file. I need to see if the errors are in the log are different now.
3. Windows Logs -> Application log file, in addition to above.
4. Crash dump for wwahost.exe. It might help to better understand why the Music App crashed. Please enable user-mode crash dumps by importing View attachment EnableCrashDumps.zip to the registry. Once imported, please try opening a MP3 file so you could see Music App open for 3 seconds and closing afterwards. Once this happens, you should see a new DMP file created on your desktop. Attach this file here. Once done, feel free to delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\ key from the registry.
5. Results of Microsoft App Troubleshooter. Please download and run this tool. Check if it found/fixed any issues.

Thanks for the data in advance.

 

[alduin]

hi sir. microsoft app troubleshooter reset the security setting, it said some security are missing or have been changed, but still the problem exist. no dmp file was created in desktop when i open an mp3 file then closes afterward. i cant open the video app in start screen cuz it turns to blue screen.but when i open a video file like mp4 with video app it works (right clicking mp4 file and open with video app). and then i can resume the video in start screen by clicking the video tile. its wierd. heres the file sir. thank you very much

 

[TomasD]

hi sir. microsoft app troubleshooter reset the security setting, it said some security are missing or have been changed, but still the problem exist. no dmp file was created in desktop when i open an mp3 file then closes afterward. i cant open the video app in start screen cuz it turns to blue screen.but when i open a video file like mp4 with video app it works (right clicking mp4 file and open with video app). and then i can resume the video in start screen by clicking the video tile. its wierd. heres the file sir. thank you very much

Thanks, I will analyze these in the next few days. What about the Application event log I asked?

 

[alduin]

oh! sorry. here. thanks.:smile9:

 

[TomasD]

Hello,

Sorry for delay; I was very busy and I managed to check your attachments only today.

Unfortunately, the latest ProcMon logs you attached have no information about Zune Music or Zune Video being launched. The only Metro app that exists in the log is the Store:

​

Are you sure you started ProcMon, then opened Start Screen, clicked on Zune Music, waited for it to crash (exit), navigated back to the Desktop and stopped capturing in ProcMon? Could you please try again? In addition please run the following command (with "-AllUsers" key this time):

Get-AppxPackage -Name *Zune* -AllUsers

Oh, and since no DMP file was created on your desktop, let's try a different approach:

1. Download ProcDump and extract it to C:\ProcDump
2. Open Elevated command prompt
3. Type the following: C:\ProcDump\procdump -ma -i C:\ProcDump
4. Try launching Zune Music from Start Screen
5. Try launching an audio file
6. Try launching Zune Video from Start Screen
7. Check C:\ProcDump for DMP files and attach them here

 

[alduin]

yup after running the procmon open the music app,return to desktop stop capturing then save. same as before. sir theres still no dmp file. so its not crashing? or like encrypted or something?
Get-AppxPackage -Name *Zune* -AllUsers access denied. heres the screenshot and the file sir. thank you very much.

 

[TomasD]

You need Elevated PowerShell to run the Get-AppxPackage command with -AllUsers key.

I did some analysis and testing in my lab, and it seems that there are more missing data in your registry. Unfortunately, it's too difficult to track what else is missing. At the moment, I have one more suggestion for you - could you please try running the following commands from the Elevated PowerShell prompt?

Add-AppxPackage -DisableDevelopmentMode -Register "C:\Program Files\WindowsApps\Microsoft.ZuneMusic_2.2.299.0_x64__8wekyb3d8bbwe\AppxManifest.xml"
Add-AppxPackage -DisableDevelopmentMode -Register "C:\Program Files\WindowsApps\Microsoft.ZuneVdeo_2.2.299.0_x64__8wekyb3d8bbwe\AppxManifest.xml"

 

[alduin]

heres the result sir. i ran sfc and found some corruption. maybe this may help. thank you very much

 

[TomasD]

Thanks.

Have you tried running these other two commands? What's the result? Does the issue still persists after running the command?

As for the SFC Scan, it really doesn't look good, but I don't think that relates to your issue. SFC corruption fixing is not something I'm feeling confident with, hence I would suggest you creating a separate topic for these corruptions in Windows Update section.