[SOLVED] Another user unable to update Windows 10

[karlharb]

Hi

Like others I am unable to update Windows 10:

Windows Update

• Cumulative Update for Windows 10 for x64-based Systems (KB3116869) - Error 0x800703f1
• Security Update for Internet Explorer Flash Player for Windows 10 for x64-based Systems (KB3087040) - Error 0x800703f1
• Update for Windows 10 for x64-based Systems (KB3106932) - Error 0x800703f1

I ran SFCFix:

SFCFix version 120.105.65535.0 by niemiro.
Start time: 2015-12-18 21:31:32.259
Microsoft Windows 8.1  - amd64
Not using a script file.




AutoAnalysis::
WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.


WARNING: Components hive failed load test and may be corrupt.


WARNING: Components hive failed final reload test with error code ERROR_BADDB and may be corrupt.





SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 120.105.65535.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-12-18 22:55:18.711
----------------------EOF-----------------------

CBS.zip attached as per instructions.

Thanks in advance for any help.

 

[Aura]

Hi karlharb :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

• Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
• In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
  Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
• Right-click on it, and select Send to... and choose Compressed (zipped) folder;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

 

[karlharb]

Hi Aura :wave:

COMPONENTS.zip uploaded here:

https://drive.google.com/file/d/0Bzw7rfW_oJFjZEIwcjZYMEsyUFE/view?usp=sharing

 

[Aura]

The good news is that I was able to load your COMPONENTS Hive on my Windows 7, which means that we can replace it :) Follow the instructions below please.

Replacing the COMPONENTS Hive
Follow the instructions below to replace the COMPONENTS Hive.

• Download the attached COMPONENTS.zip file, and save it on your Desktop;
• Right-click on it, and select Extract all.... Once done, the folder with the COMPONENTS file will open. This will be your new COMPONENTS Hive.
• Navigate to the C:\Windows\System32\config folder;
• In it, find the COMPONENTS file and rename it to COMPONENTS_bak;
  Note: If you receive a message saying that the file is in use, restart your computer and try again.
• Once done, copy the new COMPONENTS file I sent you in the C:\Windows\System32\config folder;

COMPONENTS.zip

 

[karlharb]

Thanks Aura, seems like that has fixed it:


SFCFix version 120.105.65535.0 by niemiro.
Start time: 2015-12-22 00:09:12.310
Microsoft Windows 8.1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 120.105.65535.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-12-22 00:09:59.472
----------------------EOF-----------------------

I ran Windows Update again - 2 of 3 updates succeeded the first time, one succeeded the second time. Will try to post again before Christmas to confirm, but in any case thanks so much for your help.

 

[Aura]

No problem karl, you're welcome. Keep me updated and if everything's solved, I'll mark this thread as solved :)

 

[karlharb]

All looking good Aura, thanks again!

 

[Aura]

No problem karl, you're welcome :)