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Another High DPC Problem Affecting Audio

J

jelnet

Contributor
Joined
Oct 18, 2013
Posts
6
Hi folks

I'm routinely getting high DPC spikes into the red which interferes with audio. I've followed some of the tutorials and run some monitoring tests as advised in this forum but I don't really know how to interpret the info.

I'll post some screengrabs from LatencyMon here, will be grateful if anyone can help/shed any light. Thanks.

Main.jpgCPU.jpgDrivers.jpgProcesses.jpgStats.jpg
 
Welcome to Sysnative, jelnet.

We have a lack of background info on what you were doing with the PC during the trace, limited hardware details as well - can you carefully read and run the BSOD collection app. and upload the required zipped folder: https://www.sysnative.com/forums/bs...d-posting-instructions-windows-8-7-vista.html

Were you running a heavy data transfer over SATA or USB at the time, like running something from a non-System drive?
 
satrow said:
Welcome to Sysnative, jelnet.

We have a lack of background info on what you were doing with the PC during the trace, limited hardware details as well - can you carefully read and run the BSOD collection app. and upload the required zipped folder: https://www.sysnative.com/forums/bs...d-posting-instructions-windows-8-7-vista.html

Were you running a heavy data transfer over SATA or USB at the time, like running something from a non-System drive?
Click to expand...

Hi satrow thanks for your reply. The DPC peaks are noticeable and seem to occur when using Cubase 5 music production software, however I'm not sure if it is related to the use of Cubase or that it's then that I notice it. Sometimes the peaks continue after a reboot, and usually stop after a few minutes when they occur.

I have followed your instructions and uploaded the zip file and filled in some more details below. I have attached the files to this post rather than that suggested in the BSOD post, but if it makes more sense to load them there I can remove them from this thread and create a new one there. Also, please note I ran the BSOD and perfmon tests while the PC was behaving (i.e. NOT having DPC spikes) - I can repeat when it's having problems if this is better (let me know). I have also attached a file called "Hardware Info.html" which gives more detailed hardware info.

Thanks again!

***
· OS - Windows 7
· x64
· What was original installed OS on system - Win XP Home SP3
· Is the OS an OEM version - purchased it from retailer
· Age of system (hardware) - 2009
· Age of OS installation - have you re-installed the OS - yes 2012 (win 7)

· CPU - Intel i7 CPU 920 @ 2.67GHz 2.70 GHz
· Video Card - NVIDIA GeForce 7300 SE/7200 GS
· MotherBoard - Gigabyte EX58-UD5
· Power Supply - Unknown

· System Manufacturer
· Exact model number - Synergy AW700 Tower
 
Sorry, jelnet, I had an emergency crop up overnight, my time online and concentration levels will be sporadic over the next few days. I'll ask for another staff member to help you out.

In the meantime, I have a gut feeling that the Aten serial device is somehow implicated, I would disconnect it and uninstall the software and drivers during troubleshooting.
 
Hi. . .

Test your HDD. Several of your earlier 2013 dumps point in that direction.

SeaTools for DOS - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

Update NVIDIA video drivers -
Code: 
nvlddmkm.sys    Thu Jan 31 02:45:04 2013 (510A2100)
Drivers | GeForce

Update BIOS if available -
Code: 
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
           Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: EX58-UD5
               BIOS: Award Modular BIOS v6.00PG
          Processor: Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz (8 CPUs), ~2.7GHz
             Memory: 24574MB RAM
GIGABYTE - Support & Downloads - Utility - Motherboard

Update Intel Storage drivers -
Code: 
iaStorV.sys     Thu Jun 10 20:46:19 2010 (4C11875B)
http://sysnative.com/drivers/driver.php?id=iaStorV.sys

Realtek Ethernet _
Code: 
Rt64win7.sys    Thu Feb 26 04:04:13 2009 (49A65B0D)
http://sysnative.com/drivers/driver.php?id=Rt64win7.sys

Regards. . .

jcgriff2



BSOD SUMMARY
Code: 
[FONT=lucida console]
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\082313-24757-01.dmp]
Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
Debug session time: Fri Aug 23 13:16:40.080 2013 (UTC - 4:00)
System Uptime: 0 days 2:41:38.032
BugCheck F5, {68, fffff8a01ad9a960, fffff8a01ad9a9b0, 0}
Probably caused by : fileinfo.sys ( fileinfo!FIStreamLogForNL+203 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xF5
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xF5_fileinfo!FIStreamLogForNL+203
Bugcheck code 000000F5
Arguments 00000000`00000068 fffff8a0`1ad9a960 fffff8a0`1ad9a9b0 00000000`00000000
BiosVersion = F4
BiosReleaseDate = 12/22/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EX58-UD5
MaxSpeed:     2670
CurrentSpeed: 2698

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\082313-21465-01.dmp]
Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
Debug session time: Fri Aug 23 06:25:11.141 2013 (UTC - 4:00)
System Uptime: 0 days 1:14:45.093
BugCheck D1, {fffff88003f5d890, 2, 8, fffff88003f5d890}
*** WARNING: Unable to verify timestamp for TCNear.sys
*** ERROR: Module load completed but symbols could not be loaded for TCNear.sys
Probably caused by : TCNearMidi.s ( TCNearMidi+3890 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_TCNearMidi+3890
Bugcheck code 000000D1
Arguments fffff880`03f5d890 00000000`00000002 00000000`00000008 fffff880`03f5d890
BiosVersion = F4
BiosReleaseDate = 12/22/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EX58-UD5
MaxSpeed:     2670
CurrentSpeed: 2698
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\082113-21637-01.dmp]
Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
Debug session time: Wed Aug 21 12:20:44.307 2013 (UTC - 4:00)
System Uptime: 0 days 4:45:56.259
Probably caused by : Ntfs.sys ( Ntfs!NtfsAcquirePagingResourceExclusive+27 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  MsMpEng.exe
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsAcquirePagingResourceExclusive+27
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`07fea2e8 fffff880`07fe9b40 fffff880`01430ef7
BiosVersion = F4
BiosReleaseDate = 12/22/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EX58-UD5
MaxSpeed:     2670
CurrentSpeed: 2698
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\082013-21200-01.dmp]
Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
Debug session time: Mon Aug 19 19:14:51.318 2013 (UTC - 4:00)
System Uptime: 0 days 12:51:19.270
BugCheck D1, {fffffa8041c66208, 2, 1, fffff88004e5ab3a}
*** WARNING: Unable to verify timestamp for TCNear.sys
*** ERROR: Module load completed but symbols could not be loaded for TCNear.sys
Probably caused by : TCNear.sys ( TCNear+1cb3a )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_TCNear+1cb3a
Bugcheck code 000000D1
Arguments fffffa80`41c66208 00000000`00000002 00000000`00000001 fffff880`04e5ab3a
BiosVersion = F4
BiosReleaseDate = 12/22/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EX58-UD5
MaxSpeed:     2670
CurrentSpeed: 2698
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\072913-19328-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jul 29 11:10:54.770 2013 (UTC - 4:00)
System Uptime: 0 days 1:10:33.611
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ad3 )
BUGCHECK_STR:  0x1a_41284
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  taskhost.exe
FAILURE_BUCKET_ID:  X64_0x1a_41284_nt!_??_::FNODOBFM::_string_+4ad3
Bugcheck code 0000001A
Arguments 00000000`00041284 00000000`1d621001 00000000`00000000 fffff700`01080000
BiosVersion = F4
BiosReleaseDate = 12/22/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EX58-UD5
MaxSpeed:     2670
CurrentSpeed: 2698
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\072913-18314-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jul 29 09:57:35.940 2013 (UTC - 4:00)
System Uptime: 0 days 5:29:04.782
Probably caused by : Ntfs.sys ( Ntfs!NtfsMcbCleanupLruQueue+81 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_Ntfs!NtfsMcbCleanupLruQueue+81
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`01433531 fffff880`035388d8 fffff880`03538130
BiosVersion = F4
BiosReleaseDate = 12/22/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EX58-UD5
MaxSpeed:     2670
CurrentSpeed: 2698
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\072513-25740-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jul 25 12:02:16.897 2013 (UTC - 4:00)
System Uptime: 0 days 0:00:16.849
Probably caused by : Ntfs.sys ( Ntfs!NtfsInsertCachedRun+2a0 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_Ntfs!NtfsInsertCachedRun+2a0
Bugcheck code 00000050
Arguments fffff8a0`00929000 00000000`00000000 fffff880`0151e9ec 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\061913-30326-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Jun 19 12:02:45.402 2013 (UTC - 4:00)
System Uptime: 0 days 6:11:11.354
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
BUGCHECK_STR:  0x4E_99
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dllhost.exe
FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c
Bugcheck code 0000004E
Arguments 00000000`00000099 00000000`004af1f3 00000000`00000002 00000000`004af1dd
BiosVersion = F4
BiosReleaseDate = 12/22/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EX58-UD5
MaxSpeed:     2670
CurrentSpeed: 2698
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\053113-29686-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri May 31 13:37:38.588 2013 (UTC - 4:00)
System Uptime: 0 days 7:49:28.540
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
Probably caused by : hardware_ram ( ZEROED_PAGE_CORRUPTED )
BUGCHECK_STR:  0x1a_8887
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  mcshield.exe
FAILURE_BUCKET_ID:  X64_0x1a_8887_ZEROED_PAGE_CORRUPTED
Bugcheck code 0000001A
Arguments 00000000`00008887 fffffa80`0d8415e0 fffffa80`0d881ae0 00000000`00000205
BiosVersion = F4
BiosReleaseDate = 12/22/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EX58-UD5
MaxSpeed:     2670
CurrentSpeed: 2698
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\100412-17955-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Thu Oct  4 16:27:41.408 2012 (UTC - 4:00)
System Uptime: 0 days 0:18:35.750
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsNonCachedIo+b90 )
BUGCHECK_STR:  0xc2_42
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc2_42_Ntfs!NtfsNonCachedIo+b90
Bugcheck code 000000C2
Arguments 00000000`00000042 fffffa80`00000000 00000000`00000000 00000000`00000000
BiosVersion = F4
BiosReleaseDate = 12/22/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EX58-UD5
MaxSpeed:     2670
CurrentSpeed: 2698
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\100412-21840-01.dmp]
*** WARNING: Unable to verify timestamp for Unknown_Module_ffff00ff`ffff00ff
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_ffff00ff`ffff00ff
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Wed Oct  3 19:40:57.200 2012 (UTC - 4:00)
System Uptime: 0 days 3:18:15.543
*** WARNING: Unable to verify timestamp for Unknown_Module_ffff00ff`ffff00ff
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_ffff00ff`ffff00ff
BugCheck D1, {fffffa8178016fb8, 2, 1, fffff88005a3bb3a}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
Bugcheck code 000000D1
Arguments fffffa81`78016fb8 00000000`00000002 00000000`00000001 fffff880`05a3bb3a
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  

        
             
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨


  [/FONT]
 
Last edited:
Thanks guys for taking the time to reply. I shall try the things you suggested and report back in due course.
 
Cheers guys for all your help. Have now completed all steps: HDD all good, NVIDIA up to date, BIOS updated, Realtek updated, didn't have much luck with Intel Storage Drivers (didn't know which to pick) but this little utility said my current verion (9.4.0.1017) was valid: Intel® Driver Update Utility

So far the DPC spikes have stayed low but I haven't yet started any serious audio editing. So I shall report back shortly after some further testing... see you soon...
 
iastorv.sys (Intel RAID controller driver) was the loaded driver during data collection, Intel has a page with info/links, try their Chipset Identification Utility: Chipset Software — Hardware support

Intel® Rapid Storage Technology is the driver set Intel has been pushing recently, it's also listed as a download for your 'board at Gigabyte.
 
Funnily enough I tried the CIU earlier and it barfed. This time I have taken screengrabs of the errors. I have set the exe with Admin priveleges and also Ran as admin, but same result... any idea what I need to do here? Thanks again...

pciutil.JPGchiputil.JPG
 
(Late again) I'm not sure why you had that installer problem, W7 should auto-block unsigned drivers but I was under the impression that there was an override feature (if only for the current session). There was also a Windows Update patch which modified this behaviour (around the time of SP1, I think), not sure I can set mine to default to test this as I 'fixed' mine to allow on a prompt before that patch was issued.

Any further updates/changes?
 
Hi again... no luck I'm afraid with the Hidden Admin account, haven't tried searching for the patch yet but maybe I'll try that if I have problems down the line. So far though I haven't had any DPC peaks (at least not continuous ones) so that's great! Having said that I haven't done much heavyweight audio editing to properly test, but will let you know when I do and how I get on. In the meantime I have made a small donation to the site to say thanks for your help. Cheers guys! Jeremy.
 

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