[SOLVED] Always get error 80073712 when doing Widows Update for KB3032323

M

martdad

Contributor
Joined
Jul 9, 2015
Posts
12
I have tried all of the Microsoft solutions to this problem. None have worked. I finally found a solution that was posted in your forum but with a warning to not follow the same directions as they only pertain to that case. I am hopeful that you can help me as successfully as you helped the other client that you were able to successfully repair. I have attached the files per the starter instructions SFCFix.txt and CBS.zip. I hope they uploaded correctly. I don't see any indication that I did it correctly or that it worked.
Thanks,
Bob (Adam's dad)
 
Hi and welcome to Sysnative. Sorry for the delay. If you are still in need of assistance, please do the following.

Step#1 - Gather Info
1. Download SFCFix.exe and save this to your Desktop.
2. Save any open documents and close all open windows.
3. Double click on SFCFix.exe to open it.
4. Follow all on screen instructions and upon completion, a file should be created on your Desktop named SFCFix.txt.
5. Please post the contents of this log in your next post. Thank you.
 
I am still very much in need of assistance. Thank you for replying. I had uploaded the SFCFix.txt with the original post along with the CBS.zip but am very happy to rerun and send again. For now, here is the original text result of SFCFix.txt. Should I rerun the SFCFix.exe again?
Thanks,
Bob

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-09 16:35:27.405
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
WARNING: Manifest damage on component "wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.22974_none_12967466bed5020e". See CBS logfile for more details.


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 6
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 5
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-07-09 16:50:49.209
----------------------EOF-----------------------
 
No need and thank you. Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Thank you. Please do the following.

Step#1 - Fix Corrupt/Missing Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing a folder named, Manifests
  5. Open the Manifests folder and copy the files into the following folder. If the Manifests folder doesn't exist within Winsxs you will need to create it.
    C:\Windows\Temp\CheckSur\Winsxs\Manifests
  6. Run the System Update Readiness Tool (SURT) again.
  7. When the SURT finishes installing, zip up and attach the following log file:
    C:\Windows\Logs\CBS\CheckSUR.log
 

Attachments

OK, next step. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

BrianDrab,

Here are the contents of SFCFix.txt:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-14 20:00:44.748
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Adam\Desktop\SFCScript.txt [0]


Trace::
Successfully traced component wow64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7600.17179_en-us_a37315f7734aaaf7.
Package_186_for_KB2726535~31bf3856ad364e35~amd64~~6.1.1.1.2726535-877_neutral_GDR2
Trace:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-07-14 20:00:45.466
Script hash: KI1KZdMw+YwNFjwW+c06WBykAL1zDE553dmQ1MuHWhw=
----------------------EOF-----------------------


I hope this means that we're doing ok!
Thank you,
Bob
 
I hope this means that we're doing ok!
Click to expand...

Moving in the right direction so far. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file. You can run the one you already have if you wish.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Items for your next post
1. SFCFix.txt
2. CheckSUR.log
 

Attachments

BrianDrab,

Here is the SFCFix.txt:


SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-14 21:27:51.749
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Adam\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\Winsxs\wow64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7600.17179_en-us_a37315f7734aaaf7
Successfully copied file C:\Users\Adam\AppData\Local\niemiro\Archive\Winsxs\wow64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7600.17179_en-us_a37315f7734aaaf7\kernel32.dll.mui to C:\Windows\Winsxs\wow64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7600.17179_en-us_a37315f7734aaaf7\kernel32.dll.mui.
Successfully restored ownership for C:\Windows\Winsxs\wow64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7600.17179_en-us_a37315f7734aaaf7
Successfully restored permissions on C:\Windows\Winsxs\wow64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7600.17179_en-us_a37315f7734aaaf7
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-07-14 21:27:53.009
Script hash: V4uM7XnOlTn05fFh+04bOgMxUdHCo8skn1RJ1gx/6VQ=
----------------------EOF-----------------------
 

Attachments

BrianDrab,

I think that I attached the wrong CheckSUR.log. Here is the correct contents.



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-07-14 21:35
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 958
No errors detected


Sorry about that. Got confused by the upload function. This looks good, yes?

Thank you,
Bob
 
Excellent. Looks very good. Now please do the following.

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Thank you. Now we have the following errors to deal with.

Code: 
2015-07-15 00:02:30, Error                 CSI    000001d1 (F) STATUS_MEDIA_WRITE_PROTECTED #6763199# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysSetInformationFile(flags = (AllowNotSameDevice), h = 738 ("\Device\HarddiskVolumeShadowCopy6\Windows\winsxs\ManifestCache\702349c5b78f9a04_blobs.bin"), iosb = @0x97d490, buff = @0x3047a0, bufflen = 242 (0x000000f2), ic = 10 (0x0000000a), disp = Invalid)
[gle=0xd00000a2]
2015-07-15 00:02:30, Error                 CSI    000001d2@2015/7/15:04:02:30.206 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2530): Error STATUS_MEDIA_WRITE_PROTECTED originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysSetInformationFile expression: (null)
[gle=0x80004005]
2015-07-15 00:02:30, Error                 CSI    000001d3 (F) STATUS_MEDIA_WRITE_PROTECTED #6763197# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::TransferFile(flags = (ReplaceIfExists|OpenForBackupIntent|MissingFileIsOk), op = [4]"Move", odir = NULL, oname = [l:206{103}]"\??\GLOBALROOT\Device\HarddiskVolumeShadowCopy6\Windows\WinSxS\ManifestCache\702349c5b78f9a04_blobs.bin", ndir = NULL, nname = [l:218{109}]"\??\GLOBALROOT\Device\HarddiskVolumeShadowCopy6\Windows\WinSxS\ManifestCache\d846db11b3bed001050000007c044010", disp = (null))
[gle=0xd00000a2]
2015-07-15 00:02:30, Error                 CSI    000001d4 (F) STATUS_MEDIA_WRITE_PROTECTED #6763188# from ComponentStore::CRawStoreLayout::RenameAwayManifestCacheBlobfileAttempting to RenameAwayManifestCacheBlobfile. Current blobfile name: [l:52{26}]"702349c5b78f9a04_blobs.bin"
[gle=0xd00000a2]
2015-07-15 00:02:30, Error                 CBS    Failed to get offline CSI store. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-07-15 00:02:30, Error                 CBS    Failed to initialize store parameters with boot drive: T: and windows directory: [URL="file://\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy6\Windows"]\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy6\Windows\[/URL] [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]

Please do the following.

Remove Old Restore Points/Create New One
1. Download Delfix from here and run it.
2. Make sure that the only thing that is checked is Purge system restore.
3. Click Run.
Note: The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
 
BrianDrab,

I downloaded and ran the delfix program with the purge system restore as the only option. Following is the log that was created. Some time between the fixes that I was applying, Windows Update ran automatically and among all the newest MS fixes, it also successfully ran KB3032323 so what you had me do successfully allowed this update to work. I am very happy that this worked and I really appreciate that you are having me clean up the damage. Please don't stop having me do the cleanup. I think that its really great that you didn't just stop at curing the problem and continue to help me put this pc in order.

Thank you very, very much,
Bob


# DelFix v1.010 - Logfile created 15/07/2015 at 10:29:40
# Updated 26/04/2015 by Xplode
# Username : Adam - ADAM-PC
# Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)
~ Cleaning system restore ...
Deleted : RP #261 [Windows Update | 07/08/2015 17:33:32]
Deleted : RP #262 [Windows Update | 07/08/2015 18:19:38]
Deleted : RP #263 [Windows Update | 07/08/2015 18:49:33]
Deleted : RP #264 [Windows Update | 07/08/2015 21:34:56]
Deleted : RP #265 [Windows Update | 07/08/2015 22:56:46]
Deleted : RP #266 [Windows Update | 07/08/2015 23:01:14]
Deleted : RP #267 [Windows Update | 07/11/2015 22:34:11]
Deleted : RP #268 [Windows Update | 07/14/2015 19:11:44]
Deleted : RP #269 [Windows Update | 07/14/2015 20:20:47]
Deleted : RP #270 [Windows Update | 07/15/2015 00:10:19]
Deleted : RP #271 [Windows Update | 07/15/2015 00:16:39]
Deleted : RP #272 [Windows Update | 07/15/2015 01:33:56]
New restore point created !
########## - EOF - ##########
 
No problem. That's great to hear. Have all Windows Updates been installed now?

Please also do the following again.

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.


Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
BrianDrab,

Sorry, forgot to answer your question. The answer is yes, all Windows Updates have been installed.

Thank you,
Bob
 
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