[SOLVED] All Windows Updates Failing on Server 2019

bkosty · May 26, 2023

First Time poster, long time lurker.
All Windows Updates Failing on Server 2019 for the last few months. Pages and pages of troubleshooting was done. Hoping to not have to rebuild.
SFC is clean
Ran all DISM commands
Tried installing updates manually via different methods
Reset Update Components
Tried other user account
Ran Component Scanner
Files are attached below with WeTransfer link
Appreciate what yall do!

Link = CBS.zip and 3 more files

bkosty · May 26, 2023

Some Example KB's and errors.

KB5022511 0x800706be
KB5011267 0x8024001e
KB5026362 0x800706be

bkosty · May 30, 2023

CBS logs show lots of for "warnings" for a little bit of everything. Lots of it looks to be with language packs, fonts, etc.

Code:

Warning: Overlap: Duplicate ownership for directory

There a many "errors" when searching the CBS log. Lots of things related to "IIS-HttpErrors" and "ERROR_FILE_NOT_FOUND"

Code:

Failed to get poqexec cmdline from Components\Configuration. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Code:

Failed to get reserve manager. [HRESULT = 0x800f0970 - Unknown Error]

Code:

Failed to extract file TOC.xml from cabinet \\?\C:\Windows\SoftwareDistribution\Download\d99ef7629359a004b71ef63c42a42ca7\Windows10.0-KB5026362-x64.cab [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Code:

Not able to add file to extract: update.ses [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Code:

The store corruption status report is incomplete. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Maxstar · Jun 1, 2023

Hi and welcome to Sysnative,

Step 1. Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:5008873

Let me know if it says it was successful or if there are any errors.
When you get the message: The update KB5008873 is not installed on this computer, then perform step 2.

Step 2. Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

KB5008873

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

bkosty · Jun 1, 2023

Hey Maxstar,

Attached in the SearchReg.txt file.

Really appreciate your help!

Maxstar · Jun 1, 2023

Rich (BB code):

[HKEY_LOCAL_MACHINE\SOFTWARE\Patchlink.com\Discovery Agent\NativeScan\148819ed-5f74-4426-a455-38ac288a5e67\41282cf9-cd23-4b4a-9f02-b89624541dfb]
"Title"="Windows10.0-KB5008873-x64"

Hi,

For KB5008873 I have found some references in the Components Based Servicing hive you've posted but they don't exist anymore. Could you please perform the following and provide a new copy of the CBS logs.

Run the following DISM command in an elevated prompt and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

bkosty · Jun 1, 2023

I have been doing so much misc troubleshooting and may have done something wrong in my original data gathering.

That DISM command completed.

Code:

C:\Windows\system32>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.1697

Image Version: 10.0.17763.2237

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

Attached is a new CBS Zip if needed, CBS.zip.

Maxstar · Jun 1, 2023

Please attempt to update again, if it fails attach a new copy of th CBS logs.

bkosty · Jun 1, 2023

Seems to be the same outcome as before. Install seems to not be doing anything.

- Tried to install the latest cumulative update with CMD as admin. wusa.exe "C:\Temp\windows10.0-kb5023702-x64_25c0d04726b1f92c46e76d371ca58875051506c5.msu" /quiet /norestart /log
- Got error "Windows update "Security Update for Windows (KB5023702)" could not be installed because of error 2149842966 "" (Command line: "wusa.exe "C:\Temp\windows10.0-kb5023702-x64_25c0d04726b1f92c46e76d371ca58875051506c5.msu" /quiet /norestart /log")" from the file "C:\Temp\wusa.etl"
- Did a quick review on 2149842966.
- Restarted Windows Update Service.
- Ran the .MSU file from normal GUI. Could tell that something was happening via resource monitor. The kb5023702 seemed to be copying data to SoftwareDistribution folder. The TI Worker looked to be doing something but then all activity stopped. I could tell that the last time entry in the CBS log file was from minutes ago.
- The GUI shows no process, looks like it was before, stuck here for a long time with no progress.
- Left it for 20+ min, no activity.
- Last uptate time in the CBS log was from when it started.
- Opened CBS log, scrolled to bottom.

Code:

2023-06-01 10:59:39, Info                  CBS    Package Format: PSFX
2023-06-01 10:59:39, Info                  CBS    Plan: Force applicability state to absent due to absent limit state on package: Package_for_RollupFix~31bf3856ad364e35~amd64~~17763.2183.1.9
2023-06-01 10:59:39, Info                  CBS    Unexpected: Source State: Uninstall Pending, Target State: Absent
2023-06-01 10:59:39, Info                  CBS    ASSERT: Assertion failed in onecore\base\cbs\core\cbsexecutionitem.cpp(112)
Unable to match state from StateToAction table

New Logs
CBS (4).zip

bkosty · Jun 2, 2023

Restarted server tonight. Let Windows Update GUI do its own things. Seems to stick here on this update and never progress also.

Maxstar · Jun 2, 2023

Hi,

Please attach the latest CBS logs after the last try to update from the settings window.

bkosty · Jun 2, 2023

Attached are the CBS logs after leaving it run all night. This morning the settings windows says "We cant install some updates because other updates are in progress"

Link - CBS (5).zip

Maxstar · Jun 2, 2023

Hi,

Please restart the server first, and then try to update again and let me know the result. Please attach a new copy of the CBS as well.

bkosty · Jun 2, 2023

- Restarted server
- Ran Windows Updates from the normal GUI
- KB5026362 started to install. Failed with "Install error - 0x800706be". Could tell there was disk activity to the path below, then everything stopped
C:\Windows\CbsTemp\31036752_3443403773\Windows10.0-KB5026362-x64.cab
- KB5011267 started to install. Appears to be stuck @ 20% again.
- The last entry in the CBS log says again "Unable to match state from StateToAction table"
- Pulled CBS logs while windows still says "Installing - 20%" "CBS (6).zip"

CBS Logs Link - CBS (6).zip

Maxstar · Jun 2, 2023

Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:5005568

Let me know if it says it was successful or you get the message: The update KB5005568 is not installed on this computer.

bkosty · Jun 2, 2023

Got the message it is not installed.

bkosty · Jun 2, 2023

If it helps at all. Below are all updates that show installed when running "wmic qfe list"

Maxstar · Jun 2, 2023

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

KB5005568

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

bkosty · Jun 2, 2023

There appears to be lots of entries with that KB.

Attached is the SearchReg.txt file.

Maxstar · Jun 2, 2023

This update (KB5005568) from September 2021 is not correctly removed from the system, let's remove it using FRST.

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

[SOLVED] All Windows Updates Failing on Server 2019

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