All USB mice/keyboards work in UEFI, but none in Windows

S

SatchmoBill

Member
Joined
Jul 15, 2015
Posts
7
Fortunately, Logitech wireless keyboard/mouse works in both. In Windows, no USB mouse moves the arrow, although the mouse "light" shows they are getting electrical power.

Have checked all HID and USB entries in Device manager, tried driver updates and disables on all except Logitech. Have tried disconnecting ALL usb connections, rebooting, and subsequently plugging in USB mice/keyboards. Changed USB slots, etc.Tried Gigibyte Aivia usb keyboard and a Best Buy wireless Keyboard, and many other brands of keyboards/mice. Nothing worked.

Considered disabling all Logitech entries, but have worried I could not get back into to Windows to reenable the Logitech..

Have ordered PS/2 card to try but this not here for 2 weeks. Found suggestion to change Asus UEFI bios settings of USB, but changes have had no effect.

In a few weeks, will upgrade to Windows 10. Will this fix this problem?????

Thanks.

PS. I thought I had posted this on this site, but could not find it, so am posting again. This first post I have ever made, so apologies is not done well/correctly.


Microsoft Windows 8.1 Pro, 64 bit Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz, Intel64 Family 6 Model 60 Stepping 3 Processor Count: 8 RAM: 32706 Mb Graphics Card: AMD Radeon HD 7800 Series, -2048 Mb Hard Drives: C: Total - 953868 MB, Free - 505015 MB;; Motherboard: ASUSTeK COMPUTER INC., Z87-DELUXE
 
Hi SatchmoBill and Welcome.

I have moved your thread to the Hardware section for now. Not sure what happened with your first attempt to post, but I note this is your first post now, so maybe you previewed it and forgot to submit it.

Did this problem suddenly start - that is, did you mouse and keyboard used to work okay with this computer? Have you tried Safe Mode?

Do other USB devices work?
 
Digerati,

Thank you very much for replying as I am getting more desperate.

In Safe mode, all the behaviors are the same.

  • Logitech K520 keyboard/ M705 mouse work on associated usb wireless transmitter and Logitech M510 mouse works on any USB slot on my computer.
  • Other USB mice and keyboards wired and wireless do not work, including Logitech wired USB keyboard and brand new Best Buy usb wireless blackweb keyboard.

Mysterious to me, in regular mode and Safe mode, all USB thumb drives work in all usb slots. Indeed, the USB mice that do not work have their lights turn on and off when plugged in and pulled out of the slots. I think this means that the non-wireless Logitech drivers are being blocked or are corrupted (even though I have reinstalled them many times.)

Can you or anyone confirm to me that this behavior conclusively demonstrates that the Asus motherboard is not responsible, especially since all mice and keyboards work in UEFI bios mode?

As a related question, if it is not the motherboard, this means the problem is Windows 8.1. When Windows 10 is installed, does anyone know how this installation affects Device Manager devices and settings, and could it automatically solve this problem.

I noticed this problem when my Gigibyte Aivia usb wired keyboard stopped working, and I recall no other concurrent problem or install/uninstall at the time. Since then, using SFC/scannow, I have disovered problems with two Windows Updates (KB3022345 and KB3068708), but since uninstalling them, SFC gives clean bill of health.

I am contemplating two steps: Uninstall the Logitech drivers (but if Windows will not automatically reinstall, then I am locked out). Deleting the “upperfilters” and the “lowerfilters” in the registry for the mice and keyboard. I have rolling clones of my OS drive, so I think -- but am not sure -- that would work if I get locked out. Do either of these seem like good ideas?

Again, thanks very much for any assistance you or anyone can provide. For many reasons, I badly need to avoid a clean install, but I will not bother anyone with those troubles.

Bill

PS. BTW, Dism /Online /Cleanup-Image /RestoreHealth and chkdsk/f both are ok. When I use the Windows CD with “automatic repair”, I get the diagnose message, a short “repairing” message, then a normal reboot, but with no change on this problem.
 
I don't really have a solution so I am just thinking out loud.

The lights turning on just means it is getting power, it does not mean there is a data connection. Can you tell if these issues are happening with both the USB 2.0 and USB 3.0 ports? I have noticed some USB 2.0 devices don't work that well on 3.0 ports, in spite of the fact they are supposed to be forward and backwards compatible.

I note your motherboard has built-in BT too. Have you tried syncing with that?
Can you or anyone confirm to me that this behavior conclusively demonstrates that the Asus motherboard is not responsible, especially since all mice and keyboards work in UEFI bios mode?

As a related question, if it is not the motherboard, this means the problem is Windows 8.1.
Click to expand...
The fact it works in the BIOS suggests the hardware is fine, but that does mean the problem is Windows, it can also mean the drivers, which are the device makers responsibility.

For many reasons, I badly need to avoid a clean install
Click to expand...
That is ALWAYS a last resort - for many reasons, not to mention it often does not fix the problem. And if it does, you will not know why so you can prevent occurrence.

I would not dink with the Registry unless you have good backup of it, and know how to restore it.

If you uninstall the drivers you should not be locked out. Windows should revert to its generic native drivers which all mouse and keyboards should accept.
 
Digerati (Bill?),

When it rains it pours. Today, lightning managed to take out my cable modem, and am now just getting back up on the web.

Because of this, I have not been able to test the full monte of uninstalling all the Logitech drives and then try a reboot. Plan to do that first thing in the morning when fresh.

Regarding your question, I have tried on both usb 2 and usb 3 ports.

Funny you mention the blue tooth issue. I have never been able to make the BT work on this board. Now, I have never used BT much so that is the main reason, but when I have tried, the BT dialog would never "see" the working BT devices that were the and on. Why did you ask about blue tooth and do you think it has something to do with the USB mouse/keyboard problem??

I like your optimism about native drivers being reverted to and accecpted: "Windows should....." As the old saying goes, "From your mouth to God's ears." I will find out tomorrow. Just in case I was not clear, in "Devices and Printers" and in the Device Manager (HID and USB), one finds the generic mouse. It just don't work.

The one point you did not address the potential impact of a Windows 10 install over this windows 8.1. Three choices: The new install a. certainly will not; or, b. might; or c. very well could fix the USB mouse/keyboard driver problem. If the question is too speculative to contemplate, that is fine. Hope springs eternal, and all that.

Thanks very much again for the attention and help.

Bill
 
Digerati (Bill?)
Click to expand...
Yes. Digerati is a name given to me in the early 90s by my old commander after I got "The General" off his butt after he accidently (again) deleted a large document he was working on, then locked himself out of the network by fat-fingering his password too many times. lol

The one point you did not address the potential impact of a Windows 10 install over this windows 8.1.
Click to expand...
That's because I don't know if Windows 10 will fix it. If this is a driver problem, I doubt it, unless new drivers are installed in the process and that is not likely.

I just think there is something going with multiple dongles and devices - perhaps on the same frequency and too close to each other. Don't know. I have never tried to use so many BT devices at one. I have a BT mouse and keyboard using 1 dongle but they were bought as a set, and the dongle was designed (programmed) to support both devices at once.
 
Bill,
The Logitech keyboard that I am using, K520, is 2.4 wireless, but the specs I have read say it is not bluetooth. Maybe I am misunderstanding your remark, but as I said earler, I have never been able to get bluetooth to work on my asus board.
FWIW, I did a number of favors for my CO in Danang in 1969/70 (seabees), and he never gave me a great nickname like yours.
Still sorting out network problems (wife is down and not happy), so still not dumped the logitech USB 2.4 keyboard and mouse.
Bill
 
TBH, I don't know what the problem is. My guess is it has to do with conflicts between the multiple BT devices you are attempting to use. I would uninstall all your add-on BT drivers then reset the BIOS and start over.

***

I see you have posted this issue at WindowsEight Forums and TSG forums, and perhaps others too. Please understand shotgun or cross posting (posting your problem in multiple forums at the same site, or on multiple sites) can result in conflicting information and confusion for you and for those responding. It also ties up volunteer resources so in that respect, is often frowned upon and is considered poor "forum etiquette". It is also considered poor forum etiquette to leave threads hanging when a solution is found. So when (if) a solution to your problem is found, be sure you revisit each site again and submit a follow-up post with your findings.
 
Bill,

I did post the problem in WindowsEight and TSG, and to date have had hundreds of views, but no one anywhere has replied other than you. No time wasted, it seems, other than yours.

Regarding the problem, I have been trying everything, and can now be more specific:

1. The only mice/keyboard devices that work are Logitech. Plugging in new everyday USB wired and USB wireless (2.4GH) and old Bluetooth keyboards generally show up momentarily in Device Manager as line items and then disappear after a second or so.

2. With Logitech Setpoint (latest) installed, Logitech USB wireless (2.4GH) mice (3 different ones) and keyboards AND Logitech high end wired usb mice (2 different) work. If I uninstall Setpoint and reboot, none of these work, which means that Windows cannot be opened since no other mouse or keyboard is recognized. (All mice and keyboards are recognized every time in bios.) To get back in, I must clone old, good image back to C drive.

3. Simple USB wired Logitech keyboard and simple usb wired Logitech mouse do not work, just like other non-high end Logitech keyboards and mice do not work

4. External USB CD/DVD drives (One usb3 and one usb2) are not recognized in Windows Device Manager or Windows Explorer, although does connect electrically with lights working

5. All USB thumb drives -- DO WORK -- , in Device Manager, Windows Explorer, etc.

6. USB Canon Printer -- DOES WORK.

Mystery 1. Why do Logitech high end mice and keyboards work (5x), but no other mice and keyboards (9x) ever work?

Mystery 2. Why do USB thumbdrives work and USB CD drives not work?

Mystery 3. Will Windows 10 "solve" these problems???????

Any/all reactions and suggestions welcome, and desperately needed.

Bill
 
No time wasted, it seems, other than yours.
Click to expand...
Not the point. And the fact there were 100s of views but no answers does not suggest no wanted to answer. It means (1) no one had any suggestions or (2) they were looking for solutions to their similar problems.

I don't have anything more to suggest than what I already did. Sorry.

It does, however, suggest this is a USB problem and not a BT problem since your wired mice don't work either.
 
Bill,

So, what would you suggest? I have tried your suggestions and they did not work.

All keyboard and mice work and USB ports work in bios, and all usb thumbdrives work in Windows, so this seems to be a software problems vs hardware.

Isn't it possible that someone might have a suggestion? Somewhere?

Is there a different site, or forum, that might be more focused on my problems, especially since it seems to be software?

Should I restate the problem and repost on this site?

Thanks,
Bill
 
I don't know what to suggest, sorry. And you already have posted at other sites with no solutions so again, sorry.

You can try running sfc /scannow and see if any errors are detected.
 
Well, I have moved this back into the W8 software section where maybe some fresh eyes will have some suggestions.
 
I am sorry to be late to this show... But... Correct me if I am wrong, Safe Mode disables ALL 3rd party drivers and only loads the necessary basic drivers (i.e. input devices)...

What I would do in this situation is attempt a "Clean Boot" using the msconfig console. Doing this properly should disable ALL non Microsoft services and all 3rd party softwares from loading with Windows.

I do realize that some software has exceptions and will load in Safe Mode. Many malware and viruses will run in safe mode as well, adaptations that allow them to run in safe mode. I am pretty sure that Windows 8/8.1 include the msconfig console, although I have not had the need to use it as of yet. Here are instructions.

  1. From the Desktop environment press and hold the WIN key and tap R to open the run command box.
  2. type MSCONFIG.EXE in the input box and click RUN or press ENTER.
  3. On the "General" tab, select "Selective startup"
  4. On the "Services" tab check the "Hide all Microsoft services" box then select "Disable All"
  5. Just to be on the safe side, open Windows Task Manager (right click on taskbar, select Task Manager)
  6. Select the "Startup" tab
  7. Right click on each entry and select "Disable".
  8. Restart your computer. All non MS services and startup items should be disabled at this point giving you a clean slate to troubleshoot.

If Windows in the "Clean Boot" state allows your non-Logitek and wired Logitek input devices to work, then you can begin re-enabling startup entries and services one by one (and rebooting) until you find the service/startup item that is causing your issue.

If Windows in the "Clean Boot" state does NOT allow the above to function correctly, then I am at a loss.
 

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