all log ok but error

K

kllos

Active member
Joined
Mar 11, 2015
Posts
31
Hi


In my Win 8.1 x64 Update (KB3000850) still generate error 80073712

but all logs are OK.

Help me please .





PS C:\Windows\system32> sfc /scannow

Beginning system scan. This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.


Windows Resource Protection did not find any integrity violations.
--- Displaying Message 1 of 1 ---


No corruptions have been detected on this computer. Whilst this is a good thing,
be aware that not all types of corruption can be detected by this tool.
Therefore, if you are currently experiencing continued problems with your
computer it is likely that you are going to need the assistance of a human
analyst in order to find and fix them.


If your problems persist, and you are currently being instructed by a helper,
you should let them know about this development by sending them the logfile
which will soon be generated and opened so that they can perform a manual fix.


If you are not currently being instructed by a helper but still need assistance,
you should seek free advice from your favourite forum or sysnative.com. Create a
new thread and provide this logfile in the first post of that thread along with
a complete description of the problems you were experiencing which led you to
run this tool.

Code: 
[/COLOR]


SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-18 16:57:12.240
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-06-18 17:03:10.400
----------------------EOF-----------------------
[COLOR=#161616]
 
Hi and welcome to Sysnative. Sorry for the delay. Do you have a Kodak printer? If so, please follow the instructions below. If you don't just let me know and we'll go from there.

Create the following two directories. Copy and paste the folder names so it's exact.

C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_amd64_57f9361b96ceea4b
C:\Windows\System32\DriverStore\FileRepository\prnekcl2.inf_amd64_59438dc7ce792b20

Copy wiaek002.inf from C:\Windows\Inf and paste into the 1st folder you created above.
Copy prnekcl2.inf from C:\Windows\Inf and paste into the 2nd folder you created above.

Now try the update. Let me know. Thanks.
 
Hello

I have only hp network prn.
I did not install the Kodak equipment.

Krzysztof

BrianDrab said:
Hi and welcome to Sysnative. Sorry for the delay. Do you have a Kodak printer? If so, please follow the instructions below. If you don't just let me know and we'll go from there.

Create the following two directories. Copy and paste the folder names so it's exact.

C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_amd64_57f9361b96ceea4b
C:\Windows\System32\DriverStore\FileRepository\prnekcl2.inf_amd64_59438dc7ce792b20

Copy wiaek002.inf from C:\Windows\Inf and paste into the 1st folder you created above.
Copy prnekcl2.inf from C:\Windows\Inf and paste into the 2nd folder you created above.

Now try the update. Let me know. Thanks.
Click to expand...
 
Thanks for the info. Please do the following.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Hello
File uploaded


BrianDrab said:
Thanks for the info. Please do the following.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Click to expand...
 
Thank you. That was helpful. Please do the following.

Attempt Manual Install and Provide log
1. Download KB3000850 and save it to your desktop.
2. Attempt to install the update from this downloaded file.
3. If it fails, please zip and attach the following two logs.
C:\Windows\Logs\CBS\CBS.log
C:\Windows\WindowsUpdate.log
 
This is an interesting one. You have a corruption we have yet to see here at Sysnative. I'd like to start by getting a copy of your components hive.
Code: 
2015-06-23 21:17:00, Info                  CSI    00000ea6 Delta store baseline version missing for: [ml:280{140},l:138{69}]"x86_ntprint.inf_31bf3856ad364e35_6.3.9600.17415_none_cfecfc64d612e2fe"
2015-06-23 21:17:00, Error                 CSI    00000ea7@2015/6/23:19:17:00.742 (F) base\wcp\componentstore\deltastore.cpp(2459): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::EnsureComponentFullyPresent expression: (null)
[gle=0x80004005]

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.
 
Hello :)

Link to COMPONENTS.ZIP

Microsoft services



BrianDrab said:
This is an interesting one. You have a corruption we have yet to see here at Sysnative. I'd like to start by getting a copy of your components hive.
Code: 
2015-06-23 21:17:00, Info                  CSI    00000ea6 Delta store baseline version missing for: [ml:280{140},l:138{69}]"x86_ntprint.inf_31bf3856ad364e35_6.3.9600.17415_none_cfecfc64d612e2fe"
2015-06-23 21:17:00, Error                 CSI    00000ea7@2015/6/23:19:17:00.742 (F) base\wcp\componentstore\deltastore.cpp(2459): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::EnsureComponentFullyPresent expression: (null)
[gle=0x80004005]

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.
Click to expand...
 
Thank you. Please do the following.

Step#1 - Export CBS Registry Key

  1. Right-Click on the Start button and select Run.
  2. Type regedit in the open box and click OK.
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file CBS (with no file extension) and save it to your Desktop.



Once done please upload this file via Dropbox or One Drive or SendSpace.
 
Thank you. I need some more info from your registry.

Step#1 - Export SideBySide

  1. Right-click on the Start
    w8start.png
    button and select Run.
  2. Type regedit in the Open box and click OK. Answer Yes to the UAC prompt if it comes up.
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*) <----please ensure you change the Save as type to this
  6. Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.
 
Hello
SxS Saved as Registry Hive Files

BrianDrab said:
Thank you. I need some more info from your registry.

Step#1 - Export SideBySide

  1. Right-click on the Start
    w8start.png
    button and select Run.
  2. Type regedit in the Open box and click OK. Answer Yes to the UAC prompt if it comes up.
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*) <----please ensure you change the Save as type to this
  6. Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.
Click to expand...
 

Attachments

Thank you for the information. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

Hi
Described files in attachment



BrianDrab said:
Thank you for the information. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt
Click to expand...
 

Attachments

Thank you. Let's try the following now.

Attempt Manual Install and Provide log
1. Download KB3000850 and save it to your desktop.
2. Attempt to install the update from this downloaded file.
3. If it fails, please zip and attach the following log.
C:\Windows\Logs\CBS\CBS.log
 
Hello

CBS attached

BrianDrab said:
Thank you. Let's try the following now.

Attempt Manual Install and Provide log
1. Download KB3000850 and save it to your desktop.
2. Attempt to install the update from this downloaded file.
3. If it fails, please zip and attach the following log.
C:\Windows\Logs\CBS\CBS.log
Click to expand...
 
Found another that needs fixed. Please do the following.

Code: 
2015-07-02 13:38:10, Info                  CSI    00000eea Delta store baseline version missing for: [ml:280{140},l:148{74}]"amd64_hidscanner.inf_31bf3856ad364e35_6.3.9600.17415_none_fc4dd185215ac3f2"

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Attempt Manual Install and Provide log
 1. Download KB3000850 and save it to your desktop. You don't have to re-download if you still have this on your desktop.
2. Attempt to install the update from this downloaded file.
3. If it fails, please zip and attach the following log.
C:\Windows\Logs\CBS\CBS.log
Items for your next post
1. SFCFix.txt
2. CBS.log
 

Attachments

Hello
Another CBS

BrianDrab said:
Found another that needs fixed. Please do the following.

Code: 
2015-07-02 13:38:10, Info                  CSI    00000eea Delta store baseline version missing for: [ml:280{140},l:148{74}]"amd64_hidscanner.inf_31bf3856ad364e35_6.3.9600.17415_none_fc4dd185215ac3f2"

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Attempt Manual Install and Provide log
 1. Download KB3000850 and save it to your desktop. You don't have to re-download if you still have this on your desktop.
2. Attempt to install the update from this downloaded file.
3. If it fails, please zip and attach the following log.
C:\Windows\Logs\CBS\CBS.log
Items for your next post
1. SFCFix.txt
2. CBS.log
Click to expand...
 

Attachments

Good. We are past the previous error. Now we have the following.
Code: 
2015-07-03 10:13:48, Info                  CSI    00001d77 Delta store baseline version missing for: [ml:280{140},l:144{72}]"amd64_wiadl002.inf_31bf3856ad364e35_6.3.9600.17415_none_0d580edd20d939f2"

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - Attempt Manual Install and Provide log
 1. Download KB3000850 and save it to your desktop. You don't have to re-download if you still have this on your desktop.
2. Attempt to install the update from this downloaded file.
3. If it fails, please zip and attach the following log.
C:\Windows\Logs\CBS\CBS.log
Items for your next post
1. SFCFix.txt
2. CBS.log
 

Attachments

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