[SOLVED] All cumulative Updates fail on Windows Server 2016

[itw_pit]

Hi,

I´m getting WU error 0x800705b4.
DISM Dism /Online /Cleanup-Image /RestoreHealth gave me 0x800f081f.
Tried various fixes my self including windows update reset, but nothing worked so far.

Could you please check the logs for any hints?
Thank you

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[itw_pit]

Thanks for your help.

Before it said step 1 of 6 failed.

SFCFix crashed at step 6 of 6.

Output:

SFCFix Has Crashed
Something has gone horribly wrong and SFCFix has crashed. Would you like SFCFix
to submit a crash report to the developer so that this problem can be fixed?
Type "y" for yes or "n" for no and press enter to continue: y

Chose yes, to submit the dump.
Attached the SFCFix.

Anyways, started
DISM /online /cleanup-image /RestoreHealth
and will post the result when it´s done

 

[Maxstar]

Choosed yes, to submit the dump.

Please upload the *.dmp file from the following folder: "C:\SFCFix\CrashDumps"

 

[itw_pit]

Result of DISM

Abbildversion: 10.0.14393.0

[===========================97.6%========================  ]
Fehler: 0x800f081f

Source Data not found.

Attached C:\Windows\Logs
Uploaded "C:\SFCFix\CrashDumps" to WeTransfer: Klick

 

[Maxstar]

Hi,

Please do the following only.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[itw_pit]

Done.
Packages permission fixes seem to have been executed as intended by you?

 

[Maxstar]

This looks good, so please run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[itw_pit]

This looks good, so please run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

This went through smoothly, now. I think we´re getting closer :)

Tried the cumul. update afterwards, but without rebooting the server before. It failed again but now with error:
2024-10 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5044293) – Error 0x80073701.

Now I rebooted and try to install KB5044293 manually (windows10.0-kb5044293-x64_a77416569fda84f586ea79df98afe3e83000bb3f.msu).
If you could check the logs again, see the attachment, please.

 

[itw_pit]

the manual install failed with the same error: 0x80073701.
I´m now trying this:

dism /online /cleanup-image /startcomponentcleanup

, like refered here: support.microsoft.com.
Since I had this error on this machine once before you´re repairs I already tried this without success.
Hope it helps now.

 

[Maxstar]

Hi,

Please don't run any other commands or try to install updates, this makes it more difficult to help.

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:4093120

• Let me know if it says it was successful or you get the message: The update KB4093120 is not installed on this computer.

 

[itw_pit]

Ok
It uninstalled successfully

 

[Maxstar]

Please try to update, if it fails attach a new copy of the CBS logs.

 

[itw_pit]

But after uninstalling it requested a reboot boot and installed / configured an update (did not install any, only the wusa / uninstall).
After it reached 100% it´s stuck there.
VM did not freeze, but it has only slight CPU activity about 4%. Disk avtivity is very low, too.Let it settle now for over 4 hours. What do you recommend?

 

[Maxstar]

I would just wait, the update process may take some time when a clean up task for the Component Store is still running. Sometimes you'll need to wait longer than just 4 hours.

 

[itw_pit]

I have a RMM in place and can monitor all processes, services, event log, and remote powershell or remote cmd into it.
Can I check what it´s doing regarding windows update process somehow?

 

[Maxstar]

You can check the CBS log realtime to see if it's still showing new lines, if so there's nothing else you can do than just waiting.

 

[itw_pit]

It finished the resulting tasks from the wusa /uninstall.
I´m giving it a new try to update (KB5044293) now.
How did you know that we should uninstall KB4093120 ?

 

[Maxstar]

Great, let me know the result. KB4093120 is an old update (2018) and this update was flagged in the CBS log. When wusa /uninstall didn't work, we should have to remove the remnants of this update with FRST.

 

[itw_pit]

Wow!! It worked like a charme.
Thank you. You must have learned directly from Yoda.
May the force be with you until the end of your life!

I have some questions to better help myself next time, when I have windows update trouble.

Do I find clear information in the CBS log, what packages are corrupt (the ones that you repaired / replaced with your SFCFix tool)?

Where do you get right packages from, that you included in the SFCFix zips or in general if you identified one?

How do you replace the packages without the SFCFix tool, can I just copy them over?

And how did you know which packages to set the right permissions and what are the right permission for these?