Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 27, 2015 #41 No it wouldn't. Also, I just re-read your first post, you are trying to upgrade to Windows 10, is that right?
No it wouldn't. Also, I just re-read your first post, you are trying to upgrade to Windows 10, is that right?
C calanan Contributor Joined Sep 1, 2015 Posts 112 Sep 27, 2015 #42 Ultimately I would like to get to Windows 10, yes, but I still don't know why the 8.1 upgrade failed just that it corrupted Windows 8. My fear is that even when we do get Windows 8 repaired I wonder if I will have the same corruption again, or worse.
Ultimately I would like to get to Windows 10, yes, but I still don't know why the 8.1 upgrade failed just that it corrupted Windows 8. My fear is that even when we do get Windows 8 repaired I wonder if I will have the same corruption again, or worse.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 27, 2015 #43 You should be able to upgrade to Windows 10 using the Media Creation Tool. It would be way easier to upgrade rather than fix your current issues. Upgrading to Windows 10 will make all of these go away since the system files are being replaced by new ones, so is the Registry. Installing Windows 10 using the media creation tool - Windows Help
You should be able to upgrade to Windows 10 using the Media Creation Tool. It would be way easier to upgrade rather than fix your current issues. Upgrading to Windows 10 will make all of these go away since the system files are being replaced by new ones, so is the Registry. Installing Windows 10 using the media creation tool - Windows Help
C calanan Contributor Joined Sep 1, 2015 Posts 112 Sep 30, 2015 #44 Sorry for the delay, I will give this a try as soon as I can and let you know what happens.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 30, 2015 #45 Alright that's good, keep me updated :)
C calanan Contributor Joined Sep 1, 2015 Posts 112 Oct 1, 2015 #46 Well something failed along the way and the laptop is sitting at the recovery console. I have screen shots on my phone but for some reason can't get attachments to work. Will try posting them later from another computer.
Well something failed along the way and the laptop is sitting at the recovery console. I have screen shots on my phone but for some reason can't get attachments to work. Will try posting them later from another computer.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 1, 2015 #47 If you want, you can upload these pictures on Dropbox, Google Drive, OneDrive or an image hosting website and post their URLs here.
If you want, you can upload these pictures on Dropbox, Google Drive, OneDrive or an image hosting website and post their URLs here.
C calanan Contributor Joined Sep 1, 2015 Posts 112 Oct 1, 2015 #48 I periodically took photos of the progress just in case. I took this one https://www.dropbox.com/s/v6jkn1247oy4vxg/2015-10-01%2014.43.19-1.jpg?dl=0 then walked away for a short while and returned to this https://www.dropbox.com/s/dp1w319poeqbr3h/2015-10-01%2014.46.29-1.jpg?dl=0 I assumed this was yet another reboot during setup so I chose what was highlighted, Windows Setup but immediately after selecting it I got this screen stating my previous version of Windows was being restored https://www.dropbox.com/s/h2wfcl1ia7ng3i9/2015-10-01%2014.47.27-1.jpg?dl=0 The laptop is now sitting at this screen https://www.dropbox.com/s/ixe7n9s78xb86hf/2015-10-01%2015.06.56-1.jpg?dl=0 I've tried Continue but it reboots to the recovery console. I haven't done anything else since. Is there any way to find out why the Win 10 install failed and why I can't boot into 8?
I periodically took photos of the progress just in case. I took this one https://www.dropbox.com/s/v6jkn1247oy4vxg/2015-10-01%2014.43.19-1.jpg?dl=0 then walked away for a short while and returned to this https://www.dropbox.com/s/dp1w319poeqbr3h/2015-10-01%2014.46.29-1.jpg?dl=0 I assumed this was yet another reboot during setup so I chose what was highlighted, Windows Setup but immediately after selecting it I got this screen stating my previous version of Windows was being restored https://www.dropbox.com/s/h2wfcl1ia7ng3i9/2015-10-01%2014.47.27-1.jpg?dl=0 The laptop is now sitting at this screen https://www.dropbox.com/s/ixe7n9s78xb86hf/2015-10-01%2015.06.56-1.jpg?dl=0 I've tried Continue but it reboots to the recovery console. I haven't done anything else since. Is there any way to find out why the Win 10 install failed and why I can't boot into 8?
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 1, 2015 #49 When you boot into Windows 8 from the second screenshot, do you end up on the forth screenshot? Or do you end up in the third screenshot when you boot into Windows 8?
When you boot into Windows 8 from the second screenshot, do you end up on the forth screenshot? Or do you end up in the third screenshot when you boot into Windows 8?
C calanan Contributor Joined Sep 1, 2015 Posts 112 Oct 1, 2015 #50 I was only prompted by that second screen shot once, now I only get the fourth at boot. If I pick Continue I get Preparing Automatic Repair for a few seconds then get returned to the fourth screen.
I was only prompted by that second screen shot once, now I only get the fourth at boot. If I pick Continue I get Preparing Automatic Repair for a few seconds then get returned to the fourth screen.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 2, 2015 #51 What options are available to you under "Troubleshoot"? I encountered the same kind of issue after a failed Windows 10 upgrade attempt on my desktop computer, and it forced me to reinstall Windows 8.1 (clean). I was also stuck in the Recovery Mode, between Windows 8.1 and Windows 10 so nothing was working.
What options are available to you under "Troubleshoot"? I encountered the same kind of issue after a failed Windows 10 upgrade attempt on my desktop computer, and it forced me to reinstall Windows 8.1 (clean). I was also stuck in the Recovery Mode, between Windows 8.1 and Windows 10 so nothing was working.
C calanan Contributor Joined Sep 1, 2015 Posts 112 Oct 5, 2015 #52 Sorry for the delay but I am back in business and am still running the affected Windows 8 install. Thankfully I created a restore point just prior to installing Win 10 and was able to recover using rstrui.exe ("The System Restore console where you can restore your computer back to earlier restore points."). Do you think we/you could still try to repair this using the "long way" and is there any way to try to determine why Win 10 failed to install? Also, these same symptoms of the upgrade failing just before completing (and leaving me at the recovery console) are what happened when doing the Win 8.1 upgrade and ultimately leading me to start this thread. Thanks!
Sorry for the delay but I am back in business and am still running the affected Windows 8 install. Thankfully I created a restore point just prior to installing Win 10 and was able to recover using rstrui.exe ("The System Restore console where you can restore your computer back to earlier restore points."). Do you think we/you could still try to repair this using the "long way" and is there any way to try to determine why Win 10 failed to install? Also, these same symptoms of the upgrade failing just before completing (and leaving me at the recovery console) are what happened when doing the Win 8.1 upgrade and ultimately leading me to start this thread. Thanks!
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 6, 2015 #53 I don't recall asking you this question in this thread so I'll ask it just in case, do you have your Windows 8.1 installation media?
I don't recall asking you this question in this thread so I'll ask it just in case, do you have your Windows 8.1 installation media?
C calanan Contributor Joined Sep 1, 2015 Posts 112 Oct 6, 2015 #54 No I don't. I am still running the preinstalled Windows 8, which came with this ASUS laptop. It doesn't have a DVD drive but I think there is a partition somewhere with the Win 8 install, right? I haven't tried but with help can surely create install media on a USB drive if needed. Also, I am still having issues with Windows 8 activation, I am being reminded regularly to activate but the process always fails. Last night I even ran "slui.exe 4" to activate via the phone (see The Tech Cookbook – Windows Phone Activation — Windows 8) and despite the process ending with a note that Win 8 was successfully activated I am still being prompted to activate. Finally, this hasn't happened in at least a couple of weeks but all of a sudden today I am being prompted every 10 seconds to run Windows Update. This keeps popping up no matter how many times I click "Go to Windows Update".
No I don't. I am still running the preinstalled Windows 8, which came with this ASUS laptop. It doesn't have a DVD drive but I think there is a partition somewhere with the Win 8 install, right? I haven't tried but with help can surely create install media on a USB drive if needed. Also, I am still having issues with Windows 8 activation, I am being reminded regularly to activate but the process always fails. Last night I even ran "slui.exe 4" to activate via the phone (see The Tech Cookbook – Windows Phone Activation — Windows 8) and despite the process ending with a note that Win 8 was successfully activated I am still being prompted to activate. Finally, this hasn't happened in at least a couple of weeks but all of a sudden today I am being prompted every 10 seconds to run Windows Update. This keeps popping up no matter how many times I click "Go to Windows Update".
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 6, 2015 #55 Ultimately, you could Refresh or Reset your Windows 8 system using the built-in Recovery partition and try to upgrade to Windows 10 again. There's more chances of success that way.
Ultimately, you could Refresh or Reset your Windows 8 system using the built-in Recovery partition and try to upgrade to Windows 10 again. There's more chances of success that way.
C calanan Contributor Joined Sep 1, 2015 Posts 112 Oct 6, 2015 #56 Thanks. Of course, I'm inclined to try a Refresh before a Reset but I'm curious if you know that if I create another restore point just prior to refreshing and if for some reason the refresh fails, would I be able to get the laptop running again using that latest restore point or does the refresh process clear out all restore points?
Thanks. Of course, I'm inclined to try a Refresh before a Reset but I'm curious if you know that if I create another restore point just prior to refreshing and if for some reason the refresh fails, would I be able to get the laptop running again using that latest restore point or does the refresh process clear out all restore points?
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 6, 2015 #57 The Refresh process would clear out the Restore Points in my opinion.
C calanan Contributor Joined Sep 1, 2015 Posts 112 Oct 6, 2015 #58 I thought as much. I would think the refresh wouldn't fail but am just paranoid as both the Win 8.1 and the direct-to-Win 10 upgrades both failed toward the ends of their processes, which I'm sure is related to some existing Win 8 corruption since I'm having strange issues related to WU, product activation, etc. I will back up personal files and give refresh a go. Hopefully I can then close out this thread. Thanks for all your efforts.
I thought as much. I would think the refresh wouldn't fail but am just paranoid as both the Win 8.1 and the direct-to-Win 10 upgrades both failed toward the ends of their processes, which I'm sure is related to some existing Win 8 corruption since I'm having strange issues related to WU, product activation, etc. I will back up personal files and give refresh a go. Hopefully I can then close out this thread. Thanks for all your efforts.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 6, 2015 #59 No problem calanan, good luck. Let me know how it goes :)
C calanan Contributor Joined Sep 1, 2015 Posts 112 Oct 13, 2015 #60 Hi, I did the Refresh and it seems to have cleared up almost all of my problems except for one Windows Update error. When I first ran WU after the refresh I had almost 180 updates. The Win 8 machine was able to install all of them except for one, KB3043812, which gave the error 8024200D: I decided to try sfc /scannow and it does report an error: Microsoft Windows [Version 6.2.9200] (c) 2012 Microsoft Corporation. All rights reserved. C:\Windows\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios. C:\Windows\system32> Click to expand... Do you have any thoughts? Would you like me to upload that CBS.log somewhere?
Hi, I did the Refresh and it seems to have cleared up almost all of my problems except for one Windows Update error. When I first ran WU after the refresh I had almost 180 updates. The Win 8 machine was able to install all of them except for one, KB3043812, which gave the error 8024200D: I decided to try sfc /scannow and it does report an error: Microsoft Windows [Version 6.2.9200] (c) 2012 Microsoft Corporation. All rights reserved. C:\Windows\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios. C:\Windows\system32> Click to expand... Do you have any thoughts? Would you like me to upload that CBS.log somewhere?