about sfc /scannow can't fix ploblems

[leo_meza94]

I wanted to restore windows without losing files but it said that had some issues and could not make it, i googled it and found that i could fix it with sfc /scannow, but the when it completed 100% said it found issues and could not solve all, i got CBS log.

Also I wanted to update to windows 8.1, it had an issue and could not update.

I have windows 8 Single Language

hope someone could help me View attachment CBS.rar

 

[wmorri]

Hello, welcome to Sysnative. After looking at your CBS log you seem to have some corrupted or damaged system files on your computer.

I am going to have you run the Deployment Image Servicing and Management (DISM)" to try and fix the System File Corruption.

Deployment Image Servicing and Management (DISM)

To run the DISM Tool, follow these steps:

• Press the 'Windows Logo" + "Q" keys on the keyboard and type "cmd" in the search box.
• Right click on "Command Prompt" icon from the search results and the select "Run as administrator"
• On the Command Prompt window, type the following commands, and then press "Enter" after each command.
• DISM.exe /Online /Cleanup-image /Scanhealth
• DISM.exe /Online /Cleanup-image /Restorehealth
• After completing the process, type "Exit" and press "Enter" on the Command Prompt window to close it.

Next I need you to run another SFC scan so that I can see if there are any errors.

SFC Scan

You need to run the "System File Checker (SFC)".

• Press the 'Windows Logo" + "Q" keys on the keyboard and type "cmd" in the search box.
• Right click on "Command Prompt" icon from the search results and the select "Run as administrator"
• On the Command Prompt window, type the following commands, and then press "Enter" after each command.
• sfc /scannow *Note there is a space between the sfc and /scannow*
• Wait till the scan is done. It can take a little while if there are errors or problems.

Please post the CBS logs in your next reply, and any other error messages that you get.

 

[leo_meza94]

hello, thanks for the help, the sfc /scanow said it were no issues found, it wouldn't help the issues witch the restore without losing files and the updating, i downloaded a microsoft checker that would tell what the problem was, it said it was
minimum system requiremente not met.
your pc is running an enterprise or volume licensed version of windows 8 and cannot be updated using windows store.

this is a laptop hp with 8gb ram, 2.7 ghz, i checked the requirement of windows 8.1 and it have them all, cant the laptop really update?View attachment CBS.rar

 

[wmorri]

Hi, sorry I was away for a couple of days. I will have a look at your current logs and see what I can find.

 

[Go The Power]

Hello

I have had a look at your most recent CBS log and it is not showing issues.

your pc is running an enterprise or volume licensed version of windows 8 and cannot be updated using windows store.

What version of Windows 8 are you running? and what type of licence do you have running for your Windows 8 laptop? If you not to sure please run this report it will help:

License Information (Windows 8)

1. Right click on the
   
   button
2. Click on Command prompt =>
3. Inside the Command Prompt windows copy and paste the following command
   licensingdiag.exe -report "%userprofile%\Desktop\report.txt" -log "%userprofile%\Desktop\repfiles.cab"
   
4. Once finished please go to your desktop -> You will see two files report.txt and repfiles.cab -> Please select both files and add them into a zip file
5. Upload this zip file to your next reply

 

[leo_meza94]

thank you for helping, here is are the files View attachment report.rar

 

[Go The Power]

Hi Leo,

According to your log your computer is running Windows 8 with a KMS license. This License is only valid for 8, I suggest you contact your Network Admin to see if they have a KMS license for Windows 8.1.