Hello, welcome to Sysnative. After looking at your CBS log you seem to have some corrupted or damaged system files on your computer.
I am going to have you run the
Deployment Image Servicing and Management (DISM)" to try and fix the System File Corruption.
Deployment Image Servicing and Management (DISM)
To run the
DISM Tool, follow these steps:
- Press the 'Windows Logo" + "Q" keys on the keyboard and type "cmd" in the search box.
- Right click on "Command Prompt" icon from the search results and the select "Run as administrator"
- On the Command Prompt window, type the following commands, and then press "Enter" after each command.
- DISM.exe /Online /Cleanup-image /Scanhealth
- DISM.exe /Online /Cleanup-image /Restorehealth
- After completing the process, type "Exit" and press "Enter" on the Command Prompt window to close it.
Next I need you to run another SFC scan so that I can see if there are any errors.
SFC Scan
You need to run the "
System File Checker (SFC)".
- Press the 'Windows Logo" + "Q" keys on the keyboard and type "cmd" in the search box.
- Right click on "Command Prompt" icon from the search results and the select "Run as administrator"
- On the Command Prompt window, type the following commands, and then press "Enter" after each command.
- sfc /scannow *Note there is a space between the sfc and /scannow*
- Wait till the scan is done. It can take a little while if there are errors or problems.
Please post the CBS logs in your next reply, and any other error messages that you get.
