A weird buzzing sound when using headphones and playing games

S

SiegeRaven

Member
Joined
Jan 4, 2017
Posts
15
So I have been experiencing this incredibly annoying sound when having a game open, which I've heard others having experienced as well.
It's basically a constant static sound that is continuous when the application or game is open and stuttering when minimized.

I did a trace which was recommended on a topic for win7, but I can't figure out the problem or how to read the trace.
Even if I did, I still have no idea how to solve the issue :/

Here is the trace I did - If you need any other info, just ask.
I'm not incredibly well versed in computers, I just use them, so bear with me.
Gyazo - 472bbc2f00ad512328d58ce359527fad.png
 
Ok, let's first try the usual and simpler commands/checks...


Preamble
In case you don't know how to open an elevated command prompt in windows 10, this is the simplest procedure: right-click windows start, click command prompt (admin).



  • Did you try a different set of speakers?

  • Did you try to "disable all sounds effects"? (right-click on audio icon, playback devices, right-click on your speakers, properties, enhancements tab)

  • Left-click on Start, type directly msconfig, press enter.
    Is the radio button on normal startup?

  • Launch this command from an elevated command prompt:
    dism /online /cleanup-image /checkhealth
    Click to expand...
    Do you get my same result?
    Read More:
  • Advanced disk cleanup with cleanmgr:
    • Open an elevated command prompt
    • Type cleanmgr /sageset:1 and press enter.
    • Select all the options, or leave unticked the ones you prefer.
    • Type cleanmgr /sagerun:1 and press enter
    • Let it work until it finishes.
  • Launch this command from an elevated command prompt:
    sfc /scannow
    Click to expand...
    If you get the following message:
    Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log
    Click to expand...
    Read Windows Update Forum Posting Instructions (click) and provide the necessary (and missing) informations to the experts.I.e., you should:
    • export and zip/compress the entire CBS folder on your desktop
    • open a new topic in the windows update sub-forum (in sysnative.com)
    • attach that zipped file to that new topic
    If the CBS compressed folder will be too large, you can check the second post on that thread (to use the sfcfix tool with a script) or you can use a (possibly fast) web service like MS OneDrive, Google Drive, DropBox, Box, Mega, Apple iCloud, Amazon Cloud Drive, and so forth...
    Instead if you get the following messages, go to the next step:
    Windows Resource Protection did not find any integrity violations
    Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log
    Click to expand...
  • Check you system partition, then post the result here. Steps:
    • Open an elevated command prompt.
    • Type chkdsk c: /b and press enter.
    • You'll get:
      The type of the file system is NTFS.
      Cannot lock current drive.
      Chkdsk cannot run because the volume is in use by another
      process. Would you like to schedule this volume to be
      checked the next time the system restarts? (Y/N)
      Click to expand...
    • Type Y and press enter.
    • Then restart/reboot and wait until it finishes this check.
    • To find chkdsk result:
      • Open an elevated command prompt
      • Copy/paste this command and press enter:
        Code: 
        wevtutil qe application /c:1 /rd:true  /f:text /q:"*[System[Provider[(@Name='Microsoft-Windows-Wininit')]]]" > "%userprofile%\desktop\ChkDskLOG.txt" & notepad "%userprofile%\desktop\ChkDskLOG.txt"
      • It should create chkdsklog.txt on your desktop and open it: paste its content here.
      • If the command won't work, type eventvwr, press enter, in the event viewer window double-left-click Windows Logs to expand it, left-click Application, double-left-click the information event with source wininit, copy its content and post it here.
  • Defragment your system drive (using windows default defragmenter). Steps:
    • Open an elevated command prompt
    • Type defrag c: /h and press enter
    • Wait until it finishes

After all those operations, reboot your machine and see if the problem persists.


If the problem persists, provide your trace (the one you took with the performance analyser) and:

  • Please provide answers for (answer the best that you can):
    • System Manufacturer?
    • Laptop or Desktop?
    • Exact model number (if laptop, check label on bottom)
    • OS ? (Windows 10, 8.1, 8, 7, Vista)
    • x86 (32bit) or x64 (64bit)?
    • Service pack?
    • What was original installed OS on system?
    • Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
    • Age of system? (hardware)
    • Age of OS installation?
    • Have you re-installed the OS?
    • CPU
    • RAM (brand, model, which slots are you using?)
    • Video Card
    • MotherBoard - (if NOT a laptop)
    • Power Supply - brand & wattage (if laptop, skip this one)
    • What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
    • Are you using proxy, vpn, ipfilters or similar software?
    • Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
    • Are you currently under/overclocking? Are there overclocking software installed on your system?

  • System information log
    The following command should be run from an elevated command prompt.
    It should generate a log, named MsInfo.nfo, on your desktop, after some time (few seconds or minutes).
    Read More:
    Code: 
    msinfo32 /nfo msinfo32 /nfo "%userprofile%\desktop\MsInfo.nfo"
    (Then upload it here)

  • Retrieve System Information, using speccy
    1. Download Speccy portable - actual version 1.29.714 (click), unzip/decompress it and put it on your desktop.
    2. When the program opens, it will retrieve some information regarding your system.
    3. Once it's done, select the File menu and choose Publish snapshot. Answer Yes to the confirmation message.
      (Or generate a log in your pc, if you prefer to not publish the snapshot for some reason)
    4. On the next screen that comes up, choose the Copy to Clipboard button and paste this link in your next reply.
      (Or upload here the generated log, in case you didn't publish the snapshot)
 
Last edited:
Hey thanks for taking your time answering!
So the problem hasn't been resolved after doing step A to H - Do you want the system partition information that it created?

System Manufacturer? Gigabyte Technology Co., Ltd.
Laptop or Desktop? Desktop
Exact model number (if laptop, check label on bottom) Z170-Gaming K3
OS ? (Windows 10, 8.1, 8, 7, Vista) Microsoft Windows 10 Pro
x86 (32bit) or x64 (64bit)? x64-based PC
Service pack? Version 10.0.14393 Build 14393
What was original installed OS on system? This is the first OS installed - Freshly built on the 09/10/2016 from parts
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail
Age of system? (hardware) Got everything 07/10/2016 and put it together two days later
Age of OS installation? 09/10/2016, 01:32:58
Have you re-installed the OS? No
CPU Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s)
RAM (brand, model, which slots are you using?) Corsair Vengeance LPX DDR4-3000 DC 16GB - I'm not certain about the slot number, but the red slots of my motherboard.
Video Card XFX Radeon RX 480 RS - 8GB
MotherBoard - (if NOT a laptop) GIGABYTE GA-Z170-GAMING K3-EU Bundkort - Intel Z170 - Intel LGA1151 socket - DDR4 RAM - ATX
Power Supply - brand & wattage (if laptop, skip this one) EVGA GQ 650 Strømforsyning - 650 Watt - 135 mm - 80 Plus Gold certified
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Windows Defender/Firewall and Malwarebytes
Are you using proxy, vpn, ipfilters or similar software? No
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
Are you currently under/overclocking? Are there overclocking software installed on your system? I have MSI Afterburner but I believe I'm not currently overclocking due to a problem with my PC shutting down when sometimes putting in a jackstick in the front.
 
The trace is here
ZalrYPE.png


Here's the speccy system info:
http://speccy.piriform.com/results/wbbZeoAYaeWMmiZBygoY6Ju
 
I'll assume you got positive answers:

A. Did you try a different set of speakers? Yes.
B. Did you try to "disable all sounds effects"? Yes.
C. Is the radio button on normal startup? Yes.
D. dism reported "No component store corruption detected."
E. I chose every options and cleaned them.
F. Sfc reported "Windows Resource Protection did not find any integrity violations".
G. Chkdsk reported no problems.
H. Defragmentation has been successfully completed.

Is that correct?

We need the trace.etl file, not its picture (I personally didn't find anything useful in the traces, but it could be my fault...).
The MSinfo.nfo report I've made right now on this pc is 1.65MB in size.
A trace.etl is often bigger than that...

Could you also provide the SysnativeFileCollectionApp report?
You can find it here (at first point): Blue Screen of Death (BSOD) Posting Instructions (click)
 
Last edited:
I edited my previous post and maybe you didn't read the last request (the SysnativeFileCollectionApp report).

I'm not sure why you used the text version of msinfo: it's almost unreadable in that format, compared to the NFO version...

Currently, speccy shows you are using the BETA BIOS F3h; there's a new one (non-beta): F21 2016/12/06.

There are also at least five updates for your MB drivers in your MB webpage:
  • Intel Management Engine Interface 11.6.0.1030 2016/12/26
  • Intel INF installation 10.1.1.38 2016/12/26
  • BigFoot LAN driver 1.1.65.1357 2016/11/11
  • Intel Rapid Storage Technology (install MS .NET FW 4.5 first) 15.0.0.1039 2016/11/29
  • Intel VGA Driver 21.20.16.4541 2016/12/26
I could have checked them with the msinfo.nfo, but you (should) know better than me if you updated them. ;)

Your RAM is in the QVL and the sticks are in the correct slots (the red slots): CMK16GX4M2B3000C15 (Vengeance LPX 16GB (2x8GB) DDR4 DRAM C15 Black - PC4-24000 (3000MHz) - 15-17-17-35 - 1.35V - Unbuffered DIMM - 288Pin - xmp 2.0 - Anodized Aluminum - SPD Latency 15-15-15-36 - SPD Speed 2133MHz - SPD Voltage - 1.2V.

Are you using the pagefile? How did you set it? (Imho, you can reduce it to 1GB or 2GB: start and end sizes could be equal)
Are you using hibernation? Could you check the size of hiberfil.sys?
 
I can't seem to update my Bios for some reason - It says it's incompatible with 64bit. Both 21 and 20
I also attached the MsInfo.nfo file and I apologize for sending the text version.
Thank you again for taking your time helping me out!
 

Attachments

What method are you using?
Q-flash or @BIOS?
I'm not sure if dos flash utility is present and if you have a dos/freedos disk, but I think you don't have it, hence you couldn't have used this method.
 
I think I just managed to update my Bios - I used Q-Flash, and I hope and pray that I didn't screw something up...
Poking around with stuff like Bios updates which can render your pc useless within seconds always scares the living hell out of me :/
 
The ram speed "says" 2992 (found it in raminfo.html, present in the SysnativeFileCollectionApp report).
Load default bios settings and check if your ram speed lowers from 3000MHz to 2133.
If it won't, try to disable the xmp profile or to load the first profile.
 
It's already on 2133. When looking into the xmp profiles it said it was disabled. When I changed it to profile 1, it went up to 3000.
So I'm not sure if that's the problem tbh.

And I don't know if you caught it btw, but the problem only occurs when I have a game or other demanding application open. If that might help you.
 
Yes - My apartment building often loses network connection due to reasons unbeknownst to me, and the problem always persists.
 
Ok. Let's try to uninstall possible culprits:
- "ScpVBus.sys" (where did you get it from?)
- "gdrv.sys" (gigabyte tools, Dynamic Energy Saver Advanced, easy tune)
- "rtcore64.sys" (msi afterburner)- rivatuner appears in your start menu.
- asi4all appears in your start menu.
- Intel Rapid Storage Technology

IRST is the latest in the above list (because I found the other drivers yesterday), but it should be the first to be uninstalled (because it appears as a spike in the graph of the trace: iastora.sys).
 
Last edited:

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top