Phone fraud continues to threaten enterprises across industries and borders, with the leading financial institutions’ call centers exposed to more than $9 million to potential fraud each year.
Pindrop analyzed several million calls for threats. They found a 30 percent rise in enterprise attacks and more than 86.2 million attacks per month on U.S. consumers.
Financial and retail institutions have seen an increase in phone fraud of more than 30 percent since 2013, with one in every 2,200 calls being fraudulent. This rate increases for retailers that sell popular, expensive products with a high resell rate; one major retailer saw phone fraud rates for Apple product orders as high as one in every 300 calls.
Credit card issuers receive the highest rate of fraud attempts, with one in every 900 calls being fraudulent.
