800b0100 error, need help please

galbicka · Aug 20, 2015

I have a very similar issue to this post and need help resolving it:
https://www.sysnative.com/forums/windows-update/13481-800b0100-error-need-help-please.html

galbicka · Aug 20, 2015

I ran SFCFix and got this log:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-20 10:15:20.141
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 52
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-20 10:20:09.708
----------------------EOF-----------------------

galbicka · Aug 20, 2015

CBS logfiles are shortly to follow - will not upload here - must be too large

LogBot · Aug 20, 2015

Logfile submission from galbicka

Logfile submission from galbicka.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-08/6450.zip

galbicka · Aug 20, 2015

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-20 10:44:39.954
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\denglish.VICTORY\Downloads\SFCFixScript.txt [1]

Collect:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-20 10:46:32.355
----------------------EOF-----------------------

galbicka · Aug 20, 2015

I have tried all of the steps at this link to fix the problem myself:
https://support.microsoft.com/en-us/kb/956702

galbicka · Aug 20, 2015

These same 13 updates fail to install repeatedly and checksur.log only identifies KB3023607 as a problem:

KB3031432
KB3004375
KB2984972
KB3067505
KB2992611
KB3045999
KB3011780
KB3057154
KB3068708
KB3033929
KB3003743
KB3000483
KB3061518

BrianDrab · Aug 24, 2015

Hi and welcome to Sysnative. Sorry for the delay. Please do the following. I know you have done this already but it's important for me to get fresh logs. Thank you.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

galbicka · Aug 25, 2015

New log available at this link:
https://www.dropbox.com/s/sxhvvnnskb0jy22/CheckSUR.log?dl=0

BrianDrab · Aug 25, 2015

Please do the following.

Step#1 - Fix Corrupt/Missing Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files). If the Manifests folder doesn't exist within Winsxs you will need to create it.
C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files). If the Packages folder doesn't exist within Servicing you will need to create it.
C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, zip up and attach the following log file:
C:\Windows\Logs\CBS\CheckSUR.log

galbicka · Aug 25, 2015

new log attachedView attachment CheckSUR.zip

BrianDrab · Aug 25, 2015

Can you let me know if Windows Updates works now? All errors were fixed in the log.

galbicka · Aug 26, 2015

The 13 updates installed fine and a recheck shows everything up to date now. Thanks for the help. Can you explain what may have caused this? Also this PC is running Windows XP in a VMware Player virtual environment and it is failing to install a set of updates itself. I guess it is best that I open a separate ticket for that, correct.

BrianDrab · Aug 26, 2015

Can you explain what may have caused this?

There are so many reasons that this could happen. Some of them being the machine simply crashing causing corruption, power outages, RAM issues, disk issues. It's really impossible to track down exactly which caused your issues but I'm happy we were able to resolve them.

If you do have a different machine that has an issue, yes please start a new thread. Thank you and take care.

galbicka · Aug 26, 2015

As I said in the post the other machine is a Windows XP virtual machine. Is the process different for XP?

BrianDrab · Aug 26, 2015

Is the process different for XP?

Very. There aren't many tools that we can use for XP but we can always try.

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