[SOLVED] [7SP1Ult x64] Update fails (KB4054518)

K

KimWilliams

Member
Joined
Jan 4, 2018
Posts
13
Location
York, UK
Hi,
I've been trying to apply the December 2017 security rollup several days w/o success.
(Toshiba Satellite i7 laptop, 64-bit OS)

The error code returned by Windows Update is:
Installation status: Failed
Error details: Code 800F0900

sfc /scannow finds corrupt files but cannot fix. Looking in the CBS log the only thing of relevance I could see (bearing in mind I am not a PC expert so what do I know of relevance anyway!) was autochk.exe. This stood out because for many months I've not been able to get this to run on boot up despite warnings of corrupt files on my PC.

I replaced the autochk.exe files in \system32 and \SysWOW64 folders with copies of a different (working) PC.

That worked and finally autochk ran and seems to have 'fixed' several issues with my PC. Nevertheless, I am still unable to apply this security update.

Whilst going in round in circles following the 'help' I have updated the sound drivers - no change. I have removed and then re-installed the sound drivers - no change.
I have downloaded and run the WindowsUpdate tool - no change. I have tried manual install of the update - no change.

Having finally landed on your helpful site, I've run SFCFix and it found 3 corrupt files, one of them being autochk.exe! It 'fixed' that. But that leaves 2 unspecified files not fixed.. the output text file is as follows:

---------------------------------------

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-01-05 00:12:35.866
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
FIXED: Corruption at C:\windows\winsxs\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe has been successfully repaired from C:\hotfix\sys32\autochk.exe.








SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.






Failed to generate a complete zip file. Upload aborted.




SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-01-05 00:29:58.779
----------------------EOF-----------------------

I have BitDefender Total Security 2018 installed on my laptop, which I disabled during the Windows Update and whilst running sfc and SFCFix.

If you can help further it would be great.

The CAB log is pretty big - 97MB zipped. Here's a link to that on dropbox:

CBS folder


Thanks.
 
Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Hello and welcome to Sysnative!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.




SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

Attachments

Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Hi softwaremaniac,

Thanks for the greetings and the quick response.

Here is the SFCFix.txt:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-01-05 02:19:16.164
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Administrator\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\windows\winsxs\x86_microsoft-windows-d..layswitch.resources_31bf3856ad364e35_6.1.7600.16385_en-us_072a1e050c4ed1bc\DisplaySwitch.exe.mui
Successfully took permissions for file or folder C:\windows\winsxs\x86_eventviewersettings.resources_31bf3856ad364e35_6.1.7600.16385_en-us_9708489af537f4dc\miguiresource.dll.mui
Successfully took permissions for file or folder C:\windows\winsxs\amd64_microsoft-windows-w..iamanager.resources_31bf3856ad364e35_6.1.7600.16385_en-us_2452b9550a34d471\wlanmm.dll.mui
Successfully took permissions for file or folder C:\windows\winsxs\amd64_microsoft-windows-rasmm.resources_31bf3856ad364e35_6.1.7600.16385_en-us_f6709730d7c7ea1a\rasmm.dll.mui
Successfully took permissions for file or folder C:\windows\winsxs\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe


Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-d..layswitch.resources_31bf3856ad364e35_6.1.7600.16385_en-us_072a1e050c4ed1bc\DisplaySwitch.exe.mui to C:\windows\winsxs\x86_microsoft-windows-d..layswitch.resources_31bf3856ad364e35_6.1.7600.16385_en-us_072a1e050c4ed1bc\DisplaySwitch.exe.mui.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\winsxs\x86_eventviewersettings.resources_31bf3856ad364e35_6.1.7600.16385_en-us_9708489af537f4dc\miguiresource.dll.mui to C:\windows\winsxs\x86_eventviewersettings.resources_31bf3856ad364e35_6.1.7600.16385_en-us_9708489af537f4dc\miguiresource.dll.mui.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-w..iamanager.resources_31bf3856ad364e35_6.1.7600.16385_en-us_2452b9550a34d471\wlanmm.dll.mui to C:\windows\winsxs\amd64_microsoft-windows-w..iamanager.resources_31bf3856ad364e35_6.1.7600.16385_en-us_2452b9550a34d471\wlanmm.dll.mui.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-rasmm.resources_31bf3856ad364e35_6.1.7600.16385_en-us_f6709730d7c7ea1a\rasmm.dll.mui to C:\windows\winsxs\amd64_microsoft-windows-rasmm.resources_31bf3856ad364e35_6.1.7600.16385_en-us_f6709730d7c7ea1a\rasmm.dll.mui.
WARNING: File C:\windows\winsxs\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe to C:\windows\winsxs\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe.


Successfully restored ownership for C:\windows\winsxs\x86_microsoft-windows-d..layswitch.resources_31bf3856ad364e35_6.1.7600.16385_en-us_072a1e050c4ed1bc\DisplaySwitch.exe.mui
Successfully restored permissions on C:\windows\winsxs\x86_microsoft-windows-d..layswitch.resources_31bf3856ad364e35_6.1.7600.16385_en-us_072a1e050c4ed1bc\DisplaySwitch.exe.mui
Successfully restored ownership for C:\windows\winsxs\x86_eventviewersettings.resources_31bf3856ad364e35_6.1.7600.16385_en-us_9708489af537f4dc\miguiresource.dll.mui
Successfully restored permissions on C:\windows\winsxs\x86_eventviewersettings.resources_31bf3856ad364e35_6.1.7600.16385_en-us_9708489af537f4dc\miguiresource.dll.mui
Successfully restored ownership for C:\windows\winsxs\amd64_microsoft-windows-w..iamanager.resources_31bf3856ad364e35_6.1.7600.16385_en-us_2452b9550a34d471\wlanmm.dll.mui
Successfully restored permissions on C:\windows\winsxs\amd64_microsoft-windows-w..iamanager.resources_31bf3856ad364e35_6.1.7600.16385_en-us_2452b9550a34d471\wlanmm.dll.mui
Successfully restored ownership for C:\windows\winsxs\amd64_microsoft-windows-rasmm.resources_31bf3856ad364e35_6.1.7600.16385_en-us_f6709730d7c7ea1a\rasmm.dll.mui
Successfully restored permissions on C:\windows\winsxs\amd64_microsoft-windows-rasmm.resources_31bf3856ad364e35_6.1.7600.16385_en-us_f6709730d7c7ea1a\rasmm.dll.mui
Successfully restored ownership for C:\windows\winsxs\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe
Successfully restored permissions on C:\windows\winsxs\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2018-01-05 02:19:17.942
Script hash: hO2PpGIqPjigUIrgWi4CspaGAXjxlnJ/Y9lJWJoS0Jg=
----------------------EOF-----------------------

The CBS text file is attached as requested.
The sfc scan found errors which could not be fixed.

Many thanks.
 

Attachments

Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Hi, thank you for the logs. Could you try SFC once more? When complete, attach CBS.txt
 
Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Hi softwaremaniac,

I have run sfc again. Before doing so, I re-booted the computer.

Seems like same result: 'Windows Resource Protection found corrupt files but was unable to fix some of them.'

This time the cbs.log is 178MB (compared with 681kb last time..?).
I've zipped it up and put in DropBox from where you can download it.

BR,
Kim.
 
Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload toa file sharing service and just provide the link here.
 
Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Hi,

Remove Update Manually
 1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2952664

4. Let me know if it says it was successful or if there are any errors.
 
Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Hi softwaremaniac,

Process failed:
'Installer encountered an error: 0x800f0900'
Screenshot attached.

BR,
Kim.
 

Attachments

  • New Picture.jpg
    New Picture.jpg
    106.7 KB · Views: 0
Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Search with Farbar Recovery Scan Tool (FRST)




  • Download FRST64 and save it to the Desktop.
  • Open the Command Prompt as Administrator (Tutorial)
  • Type or copy/paste the following command:







Code: 
 dism /online /Get-FeatureInfo /FeatureName:TFTP|find "completed"
  • Wait for the command to finish with "The operation completed successfully" If it does not, please continue with the steps.
  • Close the window "Administrator: Command Prompt"
  • Execute FRST/FRST64 right click on the icon
    FRST.jpg
    and choose Run as Administrator. Make sure all other windows are closed.
    (When the tool opens for the first time, you must click Yes on the disclaimer.)
    FRST_SearchRegistry.png
  • On the Search box (1) type or copy and paste the following text:
    KB2952664
  • Press the Search Registry button.
  • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
  • Please attach the log to your post.
 
Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply and try updates.
6. If updates fail, attach CBS.log
 

Attachments

Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Hi softwaremaniac,


OK, so I ran the FRST64 tool,it completed without asking for a re-start.


After it finished I started windows update from the Control Panel and checked for new updates. It returned with just the one (as usual):
2017-12 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4054518)


I started the install, it Failed after a few moments with error code 800F0900.


Fixlog attached.
CBS.log uploaded to DropBox.


BR,
Kim.
 

Attachments

Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Remove Update Manually
 1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4022719

4. If there are errors or you get the message the update is not install, please do a registry search with FRST as you previously have, but search for KB4022719.
 
Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Hi softwaremaniac,

That didn't work out..


1. Issued command, wusa /uninstall /KB:4022719 at Command Prompt as Admin.
Result: Installer encountered an error: 0x800f0900.


2. Searched registry using FRST with search term: KB:4022719
Result: After some minutes BSOD. 'PAGE_FAULT_IN_NONPAGE_AREA'
The PC re-started normally.


----------------BSOD info start---------------
BSOD info:
Windows has recovered from an unexpected shutdown
Details:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057


Additional information about the problem:
BCCode: 50
BCP1: FFFFFE7800003FDF
BCP2: 0000000000000000
BCP3: FFFFF80005553691
BCP4: 0000000000000007
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


Files that help describe the problem:
C:\Windows\Minidump\010518-42900-01.dmp
C:\Users\Administrator\AppData\Local\Temp\WER-345979-0.sysdata.xml


----------------BSOD info end---------------


I located and attached the file at C:\Windows\Minidump\010518-42900-01.dmp
The other file (C:\Users\Administrator\AppData\Local\Temp\WER-345979-0.sysdata.xml) doesn't seem to exist.


3. Repeated step 1. Issued command, wusa /uninstall /KB:4022719 at Command Prompt as Admin.
Result: Installer encountered an error: 0x800f0900.


4. Repeated step 2. Searched registry using FRST with search term: KB:4022719
Same Result as previously, i.e. after some minutes BSOD. 'PAGE_FAULT_IN_NONPAGE_AREA'
The PC re-started normally.


----------------BSOD 2 info start---------------
BSOD 2 info:
Windows has recovered from an unexpected shutdown
Details:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057


Additional information about the problem:
BCCode: 50
BCP1: FFFFF8A015051000
BCP2: 0000000000000000
BCP3: FFFFF800052B99C3
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


Files that help describe the problem:
C:\Windows\Minidump\010518-44990-01.dmp
C:\Users\Administrator\AppData\Local\Temp\WER-133131-0.sysdata.xml


Read our privacy statement online:
Windows 7 Privacy Statement


If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
----------------BSOD 2 info end---------------


I located and attached the file at C:\Windows\Minidump\010518-44990-01.dmp
I located and attached the file at C:\Users\Administrator\AppData\Local\Temp\WER-133131-0.sysdata.xml


5. I've stopped now and let you see the files. For info, in general it's quite rare that I see BSOD on my laptop.
Waiting your comments.


Thanks,
Kim.
 

Attachments

Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

While I research this, please attempt another FRST registry search but enter KB4022719 (No double dot, that's very important)
 
Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Hi softwaremaniac,

I tried FRST registry search again with the exact term KB4022719 - BSOD again.

(I think I used the correct term before, but I copied the wrong version (with double dot) in my response, sorry.)

The BSOD occurs between 6-7 minutes into the search.

BR,
Kim.
 
Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

What do you mean 6-7 minutes into the search? A search should not take that long. To ensure you are doing everything correctly, I'll provide the exact instructions.
I have never had this happen before, and I've worked with more than 100 OPs.

Search with Farbar Recovery Scan Tool (FRST)



  • Download FRST64 and save it to the Desktop.
  • Open the Command Prompt as Administrator (Tutorial)
  • Type or copy/paste the following command:



Code: 
 dism /online /Get-FeatureInfo /FeatureName:TFTP|find "completed"
  • Wait for the command to finish with "The operation completed successfully" If it does not, please continue with the steps.
  • Close the window "Administrator: Command Prompt"
  • Execute FRST/FRST64 right click on the icon
    FRST.jpg
    and choose Run as Administrator. Make sure all other windows are closed.
    (When the tool opens for the first time, you must click Yes on the disclaimer.)
    FRST_SearchRegistry.png
  • On the Search box (1) type or copy and paste the following text:
    KB4022719
  • Press the Search Registry button.
  • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
  • Please attach the log to your post.
 
Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Hi softwaremaniac,

I hear what you're saying - I'm trying to be precise.
Previously (the last 3x that gave me the BSOD) I didn't run the command:
dism /online /Get-FeatureInfo /FeatureName:TFTP|find "completed"
prior to running FRST64.
For info I did run it first time around as instructed.

This time, I ran that command, no output.
Then I ran FRST64 searching for KB4022719.
This time it completed OK, no BSOD.
For info, time taken for the search 11min 33sec.

Result file SearchReg attached.

Thanks for your patience,
Kim.
 

Attachments

Re: Win 7 Ultimate SP1 Update fails - for x64-based Systems (KB4054518)

Aha! That was it then! Glad it's worked.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply and try updates.
6. If updates fail, attach CBS.log
 

Attachments

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