[SOLVED] [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

F

FLJerry

Member
Joined
Mar 1, 2018
Posts
9
I have been trying to rid my computer of the dreaded BSOD for the past few days to no avail!
My computer Info:
Processor - Intel(R) Pentium (R) CPU J2900 @ 2.41ghZ 2.41ghZ
Installed memory (RAM) - 4.00GB (3.90 gb USABLE)
System Type - 64-BIT OS
Product ID - 00359-OEM-8992687-00095
Problem:
STOP: Ox0000007E (0xFFFFFFFFC0000005, 0xFFFFF88004ECA668, 0xFFFFF880031C0468, oxFFFFF880031BFCDO)
iusb3xhc.sys - address FFFFF88004ECA668 base at FFFFF88004E7B000, datestamp 58da6880
Solutions Tried:
SFC SCANNOW
CHKDSK
Windows Mem Diagnostic Tool
REIMAGE
Several other Internet BSOD tool to no avail
Thanks in Advance
 

Attachments

Re: Windows 7 Home Premium & w/SP1 BSOD

Code: 
2: kd> !analyze -show 1000007E ffffffffc0000005 fffff88004eca668 [COLOR=#ff0000]fffff880031c0468[/COLOR] fffff880031bfcd0
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004eca668, The address that the exception occurred at
Arg3: fffff880031c0468, Exception Record Address
Arg4: fffff880031bfcd0, Context Record Address
Code: 
2: kd> .exr fffff880031c0468
ExceptionAddress: fffff88004eca668 (iusb3xhc+0x000000000004f668)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000101700162
Attempt to read from address 0000000101700162
Code: 
2: kd> u iusb3xhc+0x000000000004f668
iusb3xhc+0x4f668:
fffff880`04eca668 488b4350        [COLOR=#ff0000]mov[/COLOR]     rax,qword ptr [rbx+50h]
fffff880`04eca66c 48894750        mov     qword ptr [rdi+50h],rax
fffff880`04eca670 488b83a8000000  mov     rax,qword ptr [rbx+0A8h]
fffff880`04eca677 4883635000      and     qword ptr [rbx+50h],0
fffff880`04eca67c 488987a8000000  mov     qword ptr [rdi+0A8h],rax
fffff880`04eca683 488b83a0000000  mov     rax,qword ptr [rbx+0A0h]
fffff880`04eca68a 4883a3a800000000 and     qword ptr [rbx+0A8h],0
fffff880`04eca692 488987a0000000  mov     qword ptr [rdi+0A0h],rax
Code: 
2: kd> lm k vm iusb3xhc
Browse full module list
start             end                 module name
fffff880`04e7b000 fffff880`04f46000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Mar 28 09:43:28 [COLOR=#ff0000]2017 [/COLOR](58DA6880)
    CheckSum:         000D0689
    ImageSize:        000CB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please try reinstalling your Intel USB 3.0 eXtensible Host Controller Driver. I believe the version you have installed right now is not compatible with your system. (The one on DELL's website is dated 2014, but yours is 2017. Newer doesn't necessarily mean better.) Otherwise, I did find some interesting bluetooth calls in the raw stack:
Code: 
2: kd> !dpx
Start memory scan  : 0xfffff880031c06a0 ($csp)
End memory scan    : 0xfffff880031c1000 (Kernel Stack Base)

Unable to load image \SystemRoot\system32\DRIVERS\iusb3hub.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys
0xfffff880031c0958 : 0xfffff8000324c249 : nt!IopUnloadSafeCompletion+0x69
0xfffff880031c09e8 : 0xfffff88000f9a04e : ACPI!ACPIInternalGetDeviceExtension+0x5a
0xfffff880031c0a10 : 0xfffff88004d2b388 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0x20
0xfffff880031c0a28 : 0xfffff88000f947a7 : ACPI!ACPIDispatchForwardIrp+0x37
0xfffff880031c0a58 : 0xfffff88000f9c789 : ACPI!ACPIIrpDispatchDeviceControl+0x75
0xfffff880031c0a60 : 0xfffff88000fbab50 : ACPI!AcpiFilterIrpDispatch
0xfffff880031c0a88 : 0xfffff88000f94a3f : ACPI!ACPIDispatchIrp+0x12b
0xfffff880031c0a90 : 0xfffff88000fbab50 : ACPI!AcpiFilterIrpDispatch
0xfffff880031c0ac8 : 0xfffff88004d2b388 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0x20
0xfffff880031c0ae8 : 0xfffff88004d2b388 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0x20
0xfffff880031c0b08 : 0xfffff88004d2858e : BTHUSB!USBResetDevice+0x1b2
0xfffff880031c0b78 : 0xfffff88004d3221a : BTHUSB!USBStopInterruptTransfers+0x6e
0xfffff880031c0b98 : 0xfffff88004d2b388 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0x20
0xfffff880031c0ba8 : 0xfffff88004d2b418 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0xb0
0xfffff880031c0bb8 : 0xfffff88004d2245d : BTHUSB!BthUsb_ReadTransferComplete+0x219
0xfffff880031c0be0 : 0xfffff88004d2b418 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0xb0
0xfffff880031c0be8 : 0xfffff80003271700 : nt!KeRemoveQueueEx+0x2d0
0xfffff880031c0bf8 : 0xfffff88004d2b388 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0x20
0xfffff880031c0c00 : 0xfffff88004d2b388 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0x20
0xfffff880031c0c18 : 0xfffff88004d28aaf : BTHUSB!UsbWrapErrorHandlerWorkRoutine+0xe3
0xfffff880031c0c78 : 0xfffff800034fcbab : nt!IopProcessWorkItem+0x23
0xfffff880031c0c90 : 0xfffff800034325a0 : nt!ExWorkerQueue
0xfffff880031c0ca0 : 0xfffff800034fcb88 : nt!IopProcessWorkItem
0xfffff880031c0ca8 : 0xfffff80003253001 : nt!ExpWorkerThread+0x111
0xfffff880031c0cb0 : 0xfffff80003432500 : nt!ExpWorkerSwapinMutex+0x20
0xfffff880031c0cb8 : 0xfffff800034fcb01 : nt!FsRtlReleaseFileForCcFlush+0x11d
0xfffff880031c0d10 : 0xfffff80003252ef0 : nt!ExpWorkerThread
0xfffff880031c0d38 : 0xfffff80003564a3c : nt!PspSystemThreadStartup+0x140
0xfffff880031c0d78 : 0xfffff800032c8716 : nt!KiStartSystemThread+0x16
Do you have any bluetooth devices currently connected?
 
Thank you so very much on your extensive review and analysis of my BSOD problem. This whole debacle started with me trying to add a new pair of headphones and for some reason the computer came crashing down around my head. Oh, yes I had a printed too. Do you need to see the Speccy report. I wasn't able to attach it to my post for some reason. If you need it please provide instructions and I'll send it. Thanks again!
FLJerry
 
Thanks to all...
Yes I have tried your suggestion, however the Intel USB 3.0 eXtensible Host Controller Driver would not install all files. I am going to try to attach it along with speccy profile (new profile I lost original profile) and Intel USB 3.0 report for further analysis of my BSOD problem.
 

Attachments

Have you tried downloading the installation package to your computer, creating a system restore point, removing the driver from Programs and Features in the Control Panel, rebooting, and installing? And...
Do you have any bluetooth devices currently connected?
Click to expand...
When does the BSOD occur? During boot-up? The latest BIOS (A09) for your model promises an "INTEL USB solution to prevent USB malfunction druing system boot up," and I'm conjecturing if it's related. Your current BIOS version is A04.
 
Thanks bwv848,
I'll try to answer your last questions:
1. BSOD usually occurred when I tried to download an save something; however now I have a frozen pointed and keyboard when doing a normal startup.
2. I have tried to download and install BIOS A09 without success - keep getting error: "InsydeFlash cannot load the driver" After getting the error looked for windows 7 fix without success! Need help?
3 I have tried deleting Yellow flagged drivers and others drivers that were out of date and rebooting each time to no avail.
4. I have tried system restore (to several difference times) to no avail.
5 No Bluetooth devices connected at his time -- last connected was HP OffceJet 4650 printer
6. Now for the big one: "Have you downloading the installation package to your computer" No I am getting over my head when it comes to being computer literate!! I looked up Windows 7 installation package and to be honest after reading several articles I wasn't sure what to do, and in what sequence to do it in..going to need help with this one?
 
A good place to start is to uninstall Driver Updater with Revo uninstaller. Automatic driver updaters are an invitation for trouble. Alwats get updates directly from the manufacturer.
 
2. I have tried to download and install BIOS A09 without success - keep getting error: "InsydeFlash cannot load the driver" After getting the error looked for windows 7 fix without success! Need help?
Click to expand...
If the BIOS won't update, do not force it, otherwise you may end up with an unbootable machine.
3 I have tried deleting Yellow flagged drivers and others drivers that were out of date and rebooting each time to no avail.
Click to expand...
What do you mean by "deleting" drivers? Are you actually manually deleting them from the drivers directory in the System32 folder? I would not recommend this; you'll end up with an unbootable system soon.
6. Now for the big one: "Have you downloading the installation package to your computer" No I am getting over my head when it comes to being computer literate!! I looked up Windows 7 installation package and to be honest after reading several articles I wasn't sure what to do, and in what sequence to do it in..going to need help with this one?
Click to expand...
"Installation package" is simply the installer for the Intel USB 3.0 eXtensible Host Controller Driver. It has nothing to do with any "Windows 7 installation package." :)

Have you tried xilolee's suggestions?
 
bwv848,
Yes I did, as xilolee suggested, remove avast and bit defender [used revo] and reinstalled but I have not seen any difference with this computer. What next??
 
What antivirus are you using right now?
I saw you are also using MBAM.
Try to remove it.

(i.e., Use only one of them: either mbam or bitdefender or avast)
 
Last edited:
xilolee,
Yes I am using Avast but for some reason it doesn't run right with failures before finishing. I am trying to download and run Avast Pro to see if it will run. Do you have a better suggestion for another antivirus tool? I'm about at my wits end!!!
 
xilo,
I removed all antivirus tools with revo and my computer is not seeing anymore bsod's. However, I still can't login in normal mode for the frozen pointed and kybd, and also it seems when I login in safe mode I have a different set of errors -- for example, services get stopped and I end trying to fix another set of problems? Also, remember my BIOS is on A04 and can't download/install any new versions up to A09? I don't have the original Windows 7 installation disk, however, I saw on the Net that I can download a copy free? Is my computer a lost cause? I'm ready to chunk it and get a new one....help!
 
FLJerry said:
I removed all antivirus tools with revo and my computer is not seeing anymore bsod's.
Click to expand...
Incompatibilities?
Could a malware be present?
Did you launch a complete scan (offline if possible)?

FLJerry said:
remember my BIOS is on A04 and can't download/install any new versions up to A09?
Click to expand...
Why not? Did you try A07?

FLJerry said:
I don't have the original Windows 7 installation disk, however, I saw on the Net that I can download a copy free?
Click to expand...
If you have an original "product key"/"license key" for your OS, you can create and download a windows 7 iso directly from Microsoft: microsoft.com: Download Windows 7 Disc Images (ISO Files) (click).
 
xilolee said:
FLJerry said:
I removed all antivirus tools with revo and my computer is not seeing anymore bsod's.
Click to expand...
Incompatibilities?
Could a malware be present?
Did you launch a complete scan (offline if possible)?

FLJerry said:
remember my BIOS is on A04 and can't download/install any new versions up to A09?
Click to expand...
Why not? Did you try A07?

FLJerry said:
I don't have the original Windows 7 installation disk, however, I saw on the Net that I can download a copy free?
Click to expand...
If you have an original "product key"/"license key" for your OS, you can create and download a windows 7 iso directly from Microsoft: microsoft.com: Download Windows 7 Disc Images (ISO Files) (click).
Click to expand...

Xilo,
Wow! After downloading drivers from mfrs [MS, Intel, etc] several times and manually installing them I am back to normal with my computer. Thanks to everyone who responded to my post, I learned alot while trying to repair my computer with your suggestions. Thanks again!
 
xilolee said:
Did you only download and install drivers from safe mode?
Click to expand...
While in safe mode, I contacted the help section of several manufacturers and received better instructions to download/install their drivers. With their help, sometimes several times, I was able to download their drivers [ for example, BIOS A04 to the latest BIOS A09] and install them without difficulties. However, thanks for all your help -- I learned a lot about computer!
 

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