[SOLVED] [7SP1Home Premiumx64] Update KB4088875 fails with error code 80073701

R

RossUK

Contributor
Joined
Mar 15, 2018
Posts
43
Update KB4088875 fails with error code 80073701.
Stand alone update KB4075211 also fails.

sfc /scannow - Windows Resource Protection found corrupt files but was unable to fix some of them.

SURT/DISM - Completed
Log summary:
Summary:
Seconds executed: 2924
Found 196 errors
Fixed 187 errors
CSI C Mark Deployment Missing Total count: 6 avast
CSI Payload File Missing Total count: 2 cdrom
CSI F Mark Bad Type Total count: 90
Fixed: CSI F Mark Bad Type. Total count: 90
CSI F Mark Missing Total count: 89
Fixed: CSI F Mark Missing. Total count: 89
CBS Catalog Missing Total count: 1
CSI Missing Winning Component Key Total count: 8
Fixed: CSI Missing Winning Component Key. Total count: 8

Unavailable repair files:
servicing\packages

\Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages

\Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.cat


Downloaded KB3093513
Copy the Windows6.0-KB958690-x64.msu to the Packages folder under %WinDir%\Temp

\CheckSUR. You may need to create the directory.
(From https://support.microsoft.com/en-us/help/2700601/how-to-fix-errors-found-in-the-checksur-log)
and re-ran SURT/DSIM


Summary:
Seconds executed: 2985
Found 9 errors
CSI C Mark Deployment Missing Total count: 6
CSI Payload File Missing Total count: 2
CBS Catalog Missing Total count: 1

Unavailable repair files:
servicing\packages

\Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages

\Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.cat

Wrong location?
https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness
states:
Copy the package (.msu) to the %SYSTEMROOT%\CheckSUR\packages directory. By default, this directory doesn't exist and you need to create the directory.

Note: everything else is under CheckSUR\v1.0 should packages be here?

re-ran SURT/DSIM

Summary:
Seconds executed: 5104
Found 9 errors
CSI C Mark Deployment Missing Total count: 6
CSI Payload File Missing Total count: 2
CBS Catalog Missing Total count: 1

Unavailable repair files:
servicing\packages

\Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages

\Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.cat


text from SFCFIX

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-03-15 19:38:35.677
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
FIXED: Corruption at C:\Windows\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b\cdrom.inf has been successfully repaired from C:\Windows\inf\cdrom.inf.


CORRUPT: C:\Windows\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b\cdrom.sys


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 9
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-03-15 19:59:03.173
----------------------EOF-----------------------

CBS Logs link CBS.zip - Google Drive

Thanks for your help.
 
Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named SleepyDude. He's one of our senior trainees here who's in his final phase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Absolutely no problem at all, I appreciate any assistance you can provide.
 
Hi,

Lets try to fix that...


SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Download the file SFCFIX.ZIP, attached below, and save this to your Desktop
  • On your Desktop, make sure you have the two files:
    myjIXnC.png
    SFCFix.exe and
    sfpcJCen14An3ndjNGCI7mByhjHJud.png
    SFCFIX.zip
  • Drag the file SFCFIX.zip onto the file SFCFix.exe and release it
  • The SFCFix tool will process the script
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post
 

Attachments

Results of SFCFIX
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-03-18 12:39:39.418
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Ross\Desktop\SFCFIX.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b\cdrom.inf
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b
Successfully took permissions for file or folder C:\Windows\servicing\packages\package_2_for_kb4054518~31bf3856ad364e35~amd64~~6.1.1.2.cat
Successfully took permissions for file or folder C:\Windows\servicing\packages\package_2_for_kb4054518~31bf3856ad364e35~amd64~~6.1.1.2.mum
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages


Successfully copied file C:\Users\Ross\AppData\Local\niemiro\Archive\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b\cdrom.inf to C:\Windows\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b\cdrom.inf.
Successfully copied file C:\Users\Ross\AppData\Local\niemiro\Archive\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b\cdrom.sys to C:\Windows\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b\cdrom.sys.
Successfully copied file C:\Users\Ross\AppData\Local\niemiro\Archive\packages\package_2_for_kb4054518~31bf3856ad364e35~amd64~~6.1.1.2.cat to C:\Windows\servicing\packages\package_2_for_kb4054518~31bf3856ad364e35~amd64~~6.1.1.2.cat.
Successfully copied file C:\Users\Ross\AppData\Local\niemiro\Archive\packages\package_2_for_kb4054518~31bf3856ad364e35~amd64~~6.1.1.2.mum to C:\Windows\servicing\packages\package_2_for_kb4054518~31bf3856ad364e35~amd64~~6.1.1.2.mum.
Successfully copied file C:\Users\Ross\AppData\Local\niemiro\Archive\Temp\CheckSur\Servicing\Packages\Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.cat.
Successfully copied file C:\Users\Ross\AppData\Local\niemiro\Archive\Temp\CheckSur\Servicing\Packages\Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.mum.


Successfully restored ownership for C:\Windows\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b\cdrom.inf
Successfully restored permissions on C:\Windows\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b\cdrom.inf
Successfully restored ownership for C:\Windows\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b
Successfully restored permissions on C:\Windows\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b
Successfully restored ownership for C:\Windows\servicing\packages\package_2_for_kb4054518~31bf3856ad364e35~amd64~~6.1.1.2.cat
Successfully restored permissions on C:\Windows\servicing\packages\package_2_for_kb4054518~31bf3856ad364e35~amd64~~6.1.1.2.cat
Successfully restored ownership for C:\Windows\servicing\packages\package_2_for_kb4054518~31bf3856ad364e35~amd64~~6.1.1.2.mum
Successfully restored permissions on C:\Windows\servicing\packages\package_2_for_kb4054518~31bf3856ad364e35~amd64~~6.1.1.2.mum
Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages
Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2018-03-18 12:39:57.599
Script hash: Yb3EvF2k65xtNdV67wRfOqL317APYs8WryUeLfOJk68=
----------------------EOF-----------------------
 
I've also run SURT again an dhee is the CBS log



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-03-18 12:55


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.cat
(fix) CBS Catalog Missing CBS File Replaced Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_49391d6d8244622b x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_a338d8ea2df29efb
(f) CSI C Mark Deployment Missing 0x00000000 c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_ef17e13d91c55d96 amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_499a1b14d5902dfc
(f) CSI C Mark Deployment Missing 0x00000000 c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_36c51814a641869c x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_914751ebea0c5702
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_020285fe6d6e0580 amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2
(f) CSI C Mark Deployment Missing 0x00000000 c!policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_364e78aca69bba41 x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_962753dde6e08635
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_49afbcd581ea2e86 x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8


Summary:
Seconds executed: 2360
Found 7 errors
Fixed 1 errors
CSI C Mark Deployment Missing Total count: 6
CBS Catalog Missing Total count: 1
Fixed: CBS Catalog Missing. Total count: 1
Fixed: CBS Paired File. Total count: 1
 
Hi,

Thanks for the logs.

Make sure you restart the computer and then force windows to Search for updates.

From the list of updates offered to install uncheck and/or hide all the updates with the reference "Preview of..." try to install the security updates and let me know the result.

In case of error please report the update involved and the error code.
 
At first there were no updates to install until I realised that I had hidden the ones causing the problem - sorry, didn't mention this.


Unhid KB4088875. Failed 80073701.
 
In addition to the KB4088875 which failed again, there are further hidden updates (That remain hidden):

Important KB2952664 WIN7 Update
Recommended KB3138378 WIN7 Update
Recommended KB4033342 .NET 4.7.1
Optional KB3102429 WIN7 Update
Optional Nvidia Display 23.21.13.9077

I assumed that you only wanted me to try the update that caused the initial problem.
 
Last edited:
Hi,

Please apply the fix attached like you did for post #4 and post the resulting log.
 

Attachments

Hi,

No need to run SURT because its not detecting any problems that need fixing, the reported errors can be ignored.

Are you sure about the error code? I see a different error on the log!
 
Definitely error message 80073701.

error message.jpg

Clarification: SFCFIX ran with no error messages. The I ran SURT. I then extracted the CBS logs BEFORE I ran the KB4088875 update. I will upload the current CBS logs.
 
Last edited:
Hi,

Uninstall update kb4054518, restart the computer and then try to install the KB4088875 again.

Please report the result.
 
Failed.
I ran the following command as administrator - wusa /uninstall /kb:4054518 and got the following message:-
The update KB4054518 is not installed on this computer.

Therefore, I have not attempted to install the *KB4088875* again.

SFCFIX contained references to KB4054518 - See Post #5
 
Last edited:
Hi,

We need to remove the update manually but before doing that we need more information...

Search with Farbar Recovery Scan Tool (FRST)

  • Download FRST or FRST x64 and save it to the Desktop.
    (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
  • open the Command Prompt as Administrator (Tutorial)
  • type the command:
    dism /online /Get-FeatureInfo /FeatureName:TFTP|find "completed"
    Click to expand...
  • wait for the command to finish with "The operation completed successfully"
  • close the window "Administrator: Command Prompt"
  • Execute FRST/FRST64 right click on the icon
    FRST.jpg
    and choose Run as Administrator. Make sure all other windows are closed.
    (When the Tool opens for the first time you must click Yes on the disclaimer.)
    FRST_SearchRegistry.png
  • On the Search box (1) type or Copy & Paste the following text:
    kb4054518
    Click to expand...
  • Press the Search Registry button.
  • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
  • Please attach the log to your post.
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top