[SOLVED] [7SP1 x64] Won't update

P

PatD

Well-known member
Joined
Dec 26, 2015
Posts
125
Can't get a Windows 7 machine to update. Any updates from Windows Update as well as the system update readiness tool fail to install.

I've run an SFC scan and it finds and fixes errors (Seemingly every time.) SFC Fix reports no errors - log below.

I'm attaching the CBS and DISM logs (Last attempt as Windows Update Readiness was Friday, 1/5.)

Code: 
Welcome to SFCFix by niemiro and sysnative.com.
Checking for updates . . .
No new update is available at this time.
Processing directive 1 of 1 (AutoAnalysis::)
Beginning flash scan of Windows Update registry.
This process will take about ten minutes.

Failed to create zip file with errno 2
Failed to create zip file with errno 2
Failed to create zip file with errno 2
Failed to create zip file with errno 2
Scan completed with warnings.
Checking store directories . . .
Checking CBS.log . . .
Checking CheckSUR.log . . .
Checking CheckSUR.persist.log . . .
SUMMARY:
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
Press any key to continue to explanation of summary . . .
 

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-01-05 11:51:12.820
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.
 

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.
 

Successfully processed all directives.
 
Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-01-05 11:53:01.157
----------------------EOF-----------------------


View attachment Logs.zip
 
Please do the following.

Following the instructions at the following link to perform a "Clean Boot"
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Once in a clean boot attempt to run the tool again following the instructions below.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
I can tell you I've never gotten a checksur.log file with how SUR fails (Spins for hours and then nothing.) I haven't done a clean boot yet, so I'll try that. May be a few days before I can get on the user's PC again. I'll be in touch.
 
Finally got on the user's computer today. Did a clean boot, ran CheckSUR and it came back clean. No errors found in the log.

So while still under cleanboot, ran Windows update. No updates found, though no updates installed in the history (Other than CheckSUR.)

Any other suggestions? Getting closer to a rebuild at this point. Hate to because the user is long distance though, so we have to ship machines around.
 
One more note - to see if any updates would run, I manually downloaded the 2017-12 security update from Microsoft. It sat at "Searching for updates on this computer" since 8:30pm last night. 11 hours later - still searching.
 
That's what we use at our company as well. Can you as a testing measure uninstall (not just disable) the antivirus to see if it makes a difference?
 
Client has decided to upgrade to a new machine, so. . . Can close this out. Thanks for your help!
 
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