[7SP1 x64] Updates fail with error 0x80073701

Y

YuriBE

Member
Joined
Mar 16, 2018
Posts
9
Hi,


I'm trying to fix an update on a Windows 7 SP1 machine that keeps failing with error 0x80073701, but I'm out of ideas and was referred here.
Did all the stuff already in the posting instructions (checksur/dism scan, sfcscan, sfcfix) as well as spending quite some time searching error codes online.

SFCfix output:
Code: 
SFCFix version 3.0.0.0 by niemiro.Start time: 2018-03-16 16:21:50.692
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          5
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.






Failed to generate a complete zip file. Upload aborted.




SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-03-16 17:02:06.434
----------------------EOF-----------------------

CBS folder: Dropbox - CBS.zip

Thanks for the help!
 
Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named Bruce1270. He's one of our senior trainees here who's in his final phase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Hi YuriBe

Apologies for the delay. Please do the following.

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.
 
bruce1270 said:
Hi YuriBe

Apologies for the delay. Please do the following.

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.
Click to expand...

No problem at all. Please don't feel the need to ever apologize, what you guys do is amazing :)

I used Dropbox instead since I already have it available, but should be the same right?
Dropbox - COMPONENTS.zip
 
Hi YuriBe

Apologies for the lengthy delay. I have been discussing the fix with my instructor.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.
 

Attachments

Thanks a lot! Just did this. This is the outcome of the log:

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-04 16:51:47.511
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\<hidden>\Desktop\SFCFix.zip [0]
 
 
 
 
RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\08846da1501..14f5c16d22d_31bf3856ad364e35_6.1.7601.23642_445545f9786ecc4c.
 
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\08846da1501..14f5c16d22d_31bf3856ad364e35_6.1.7601.23642_445545f9786ecc4c.
 
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\08846da1501..14f5c16d22d_31bf3856ad364e35_6.1.7601.23642_445545f9786ecc4c.
RegistryScript:: directive completed successfully.
 
 
 
 
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-04-04 16:51:49.329
Script hash: X44o1UNauDMtZeyJtOfvrB3TTfkG/HdN2PC9sZeuOo4=
----------------------EOF-----------------------
 
Hi YuriBe

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 

Attachments

Thanks again.

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-06 22:31:23.509
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\<hidden>\Desktop\SFCFix.zip [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.23642_none_d9ec1e4ab4219562.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.23642_none_d9ec1e4ab4219562.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\30b5d2ac3afae6904fc4236a797422bdf64fe57331f3af790de0ec836eea786f.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\8103adfa3c6..14ea7cf1ecd_31bf3856ad364e35_6.1.7601.23642_20d5ce77818b56b6.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\2dc8a6e965f87e175983bc8fe12ab9318987747ec95e635d6a2cf517f5f735cf.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.23642_none_d9ec1e4ab4219562.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\30b5d2ac3afae6904fc4236a797422bdf64fe57331f3af790de0ec836eea786f.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\8103adfa3c6..14ea7cf1ecd_31bf3856ad364e35_6.1.7601.23642_20d5ce77818b56b6.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\2dc8a6e965f87e175983bc8fe12ab9318987747ec95e635d6a2cf517f5f735cf.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 7 datablocks.
Finish time: 2018-04-06 22:31:25.389
Script hash: ceF+suarmxAsd9y93w19S2LgXkpvyOnPzN3bZm9RrpI=
----------------------EOF-----------------------
 
Hi YuriBe

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.
 

Attachments

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-10 16:35:15.045
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\<hidden>\Desktop\SFCFix.zip [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_fec912c12d2f37183bcc9d638e3ac2ad_31bf3856ad364e35_6.1.7601.23126_none_fa15b6ff9b838acb.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.23126_none_e714dc6ec699dc65.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.23126_none_f16986c0fafa9e60.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\fec912c12d2..d638e3ac2ad_31bf3856ad364e35_6.1.7601.23126_fa15b6ff9b838acb.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_fec912c12d2f37183bcc9d638e3ac2ad_31bf3856ad364e35_6.1.7601.23126_none_fa15b6ff9b838acb.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.23126_none_e714dc6ec699dc65.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.23126_none_f16986c0fafa9e60.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\fec912c12d2..d638e3ac2ad_31bf3856ad364e35_6.1.7601.23126_fa15b6ff9b838acb.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 12 datablocks.
Finish time: 2018-04-10 16:35:16.815
Script hash: AmsNrvCPfA4FD59l+T/v6mS+bHrrx+uZcuGRwvmSAMQ=
----------------------EOF-----------------------
 
Please run the following again.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Last edited by a moderator:
Hi YuriBe

That's good news. There are still a couple of errors in the logs to tidy up.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.
 

Attachments

Sorry for the delay, was away for a couple days
Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-20 16:37:02.223
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\<hidden>\Desktop\SFCFix.zip [0]
 
 
 
 
PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSUR\winsxs\Manifests
 
Successfully copied file C:\Users\<hidden>\AppData\Local\niemiro\Archive\Temp\CheckSUR\winsxs\Manifests\amd64_fec912c12d2f37183bcc9d638e3ac2ad_31bf3856ad364e35_6.1.7601.23126_none_fa15b6ff9b838acb.manifest to C:\Windows\Temp\CheckSUR\winsxs\Manifests\amd64_fec912c12d2f37183bcc9d638e3ac2ad_31bf3856ad364e35_6.1.7601.23126_none_fa15b6ff9b838acb.manifest.
Successfully copied file C:\Users\<hidden>\AppData\Local\niemiro\Archive\Temp\CheckSUR\winsxs\Manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.23126_none_e714dc6ec699dc65.manifest to C:\Windows\Temp\CheckSUR\winsxs\Manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.23126_none_e714dc6ec699dc65.manifest.
Successfully copied file C:\Users\<hidden>\AppData\Local\niemiro\Archive\Temp\CheckSUR\winsxs\Manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.23126_none_f16986c0fafa9e60.manifest to C:\Windows\Temp\CheckSUR\winsxs\Manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.23126_none_f16986c0fafa9e60.manifest.
 
Successfully restored ownership for C:\Windows\Temp\CheckSUR\winsxs\Manifests
Successfully restored permissions on C:\Windows\Temp\CheckSUR\winsxs\Manifests
PowerCopy:: directive completed successfully.
 
 
 
 
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 13 datablocks.
Finish time: 2018-04-20 16:37:03.012
Script hash: 78u+5Ndj8porJ+L7tFe908gs9flZDomqcvB2nIVbc1M=
----------------------EOF-----------------------
 
Please run the following again.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
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