L lruskin Well-known member Joined Feb 19, 2015 Posts 109 Location Arizona Nov 1, 2017 #21 Re: Win 7 SP1 x64 update fails on configuring after reboot Yes, it was installed. And YES it did successfully uninstall!
Re: Win 7 SP1 x64 update fails on configuring after reboot Yes, it was installed. And YES it did successfully uninstall!
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Nov 1, 2017 #22 Re: Win 7 SP1 x64 update fails on configuring after reboot Good. Check for Windows Updates again. While still in a clean boot, please attempt to install only KB3110329 (if this one still shows up as needing installed). If it fails, please zip up and attach your c:\windows\logs\cbs\cbs.log Thank you.
Re: Win 7 SP1 x64 update fails on configuring after reboot Good. Check for Windows Updates again. While still in a clean boot, please attempt to install only KB3110329 (if this one still shows up as needing installed). If it fails, please zip up and attach your c:\windows\logs\cbs\cbs.log Thank you.
L lruskin Well-known member Joined Feb 19, 2015 Posts 109 Location Arizona Nov 1, 2017 #23 Re: Win 7 SP1 x64 update fails on configuring after reboot I checked online for windows updates. KB3110329 no longer shows as needed. It does, however, now show needed updates which had not shown as needed before this.
Re: Win 7 SP1 x64 update fails on configuring after reboot I checked online for windows updates. KB3110329 no longer shows as needed. It does, however, now show needed updates which had not shown as needed before this.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Nov 1, 2017 #24 Re: Win 7 SP1 x64 update fails on configuring after reboot Good. That's what I was hoping for. Can you tell me which KB numbers show up that need installed?
Re: Win 7 SP1 x64 update fails on configuring after reboot Good. That's what I was hoping for. Can you tell me which KB numbers show up that need installed?
L lruskin Well-known member Joined Feb 19, 2015 Posts 109 Location Arizona Nov 1, 2017 #25 Re: Win 7 SP1 x64 update fails on configuring after reboot snip attached. Attachments updates.JPG 73.6 KB · Views: 4
L lruskin Well-known member Joined Feb 19, 2015 Posts 109 Location Arizona Nov 1, 2017 #26 Re: Win 7 SP1 x64 update fails on configuring after reboot There are also 75 optional updates indicated, fwiw.
Re: Win 7 SP1 x64 update fails on configuring after reboot There are also 75 optional updates indicated, fwiw.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Nov 1, 2017 #27 Re: Win 7 SP1 x64 update fails on configuring after reboot Attempt to install only KB4025341 and if it fails, please zip/attach the current CBS.log.
Re: Win 7 SP1 x64 update fails on configuring after reboot Attempt to install only KB4025341 and if it fails, please zip/attach the current CBS.log.
L lruskin Well-known member Joined Feb 19, 2015 Posts 109 Location Arizona Nov 1, 2017 #28 Re: Win 7 SP1 x64 update fails on configuring after reboot Same old same old. Update appears to install successfully but then fails during configuration stage after reboot. New CBS log zip attached. Attachments CBS.zip 4.3 MB · Views: 1
Re: Win 7 SP1 x64 update fails on configuring after reboot Same old same old. Update appears to install successfully but then fails during configuration stage after reboot. New CBS log zip attached.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Nov 1, 2017 #29 Re: Win 7 SP1 x64 update fails on configuring after reboot OK, let's find out what is going on. Please do the following. 1. Download this file: http://live.sysinternals.com/procmon.exe 2. Run ProcMon.exe 3. Go to the Options menu, and click Enable Boot Logging and then close Procmon. 4. Create a folder on your Desktop in which you'll save the logs. 5. Try installing only KB4025341 as you usually would. 6. Reboot your computer when requested. 7. Relaunch ProcMon. A dialogue box will appear asking if you wish to save the collected data. Please click Yes. 8. Save the file in the default format (.PML) 9. Save the file in a folder on your Desktop that you have created in Step 4. 10. Close ProcMon. 11. Zip up the entire folder containing ProcMon logs and upload to a filesharing service for me to review.
Re: Win 7 SP1 x64 update fails on configuring after reboot OK, let's find out what is going on. Please do the following. 1. Download this file: http://live.sysinternals.com/procmon.exe 2. Run ProcMon.exe 3. Go to the Options menu, and click Enable Boot Logging and then close Procmon. 4. Create a folder on your Desktop in which you'll save the logs. 5. Try installing only KB4025341 as you usually would. 6. Reboot your computer when requested. 7. Relaunch ProcMon. A dialogue box will appear asking if you wish to save the collected data. Please click Yes. 8. Save the file in the default format (.PML) 9. Save the file in a folder on your Desktop that you have created in Step 4. 10. Close ProcMon. 11. Zip up the entire folder containing ProcMon logs and upload to a filesharing service for me to review.
L lruskin Well-known member Joined Feb 19, 2015 Posts 109 Location Arizona Nov 1, 2017 #30 Re: Win 7 SP1 x64 update fails on configuring after reboot Here's the link to the zipped folder: https://1drv.ms/u/s!AguG5r8sWaoRbEgQCaqYbtgt96I I initially ran through the update in normal boot mode, then reran it in clean boot mode, which accounts for so many files. Sorry. I forgot I had put it back into normal mode for the day.
Re: Win 7 SP1 x64 update fails on configuring after reboot Here's the link to the zipped folder: https://1drv.ms/u/s!AguG5r8sWaoRbEgQCaqYbtgt96I I initially ran through the update in normal boot mode, then reran it in clean boot mode, which accounts for so many files. Sorry. I forgot I had put it back into normal mode for the day.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Nov 2, 2017 #31 Re: Win 7 SP1 x64 update fails on configuring after reboot Do you also have the following KB number showing ready to install? KB4041681
Re: Win 7 SP1 x64 update fails on configuring after reboot Do you also have the following KB number showing ready to install? KB4041681
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Nov 2, 2017 #32 Re: Win 7 SP1 x64 update fails on configuring after reboot Please also attach your current CBS.log. I believe I found the culprit and need to validate. Thanks.
Re: Win 7 SP1 x64 update fails on configuring after reboot Please also attach your current CBS.log. I believe I found the culprit and need to validate. Thanks.
L lruskin Well-known member Joined Feb 19, 2015 Posts 109 Location Arizona Nov 2, 2017 #33 Re: Win 7 SP1 x64 update fails on configuring after reboot That KB does not show as ready to install/needed. It also does not show as already installed. Here's the latest CBS. Attachments CBS.zip 6.9 MB · Views: 2
Re: Win 7 SP1 x64 update fails on configuring after reboot That KB does not show as ready to install/needed. It also does not show as already installed. Here's the latest CBS.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Nov 2, 2017 #34 Re: Win 7 SP1 x64 update fails on configuring after reboot See if you have access to this file. C:\Windows\inf\bthpan.inf
Re: Win 7 SP1 x64 update fails on configuring after reboot See if you have access to this file. C:\Windows\inf\bthpan.inf
L lruskin Well-known member Joined Feb 19, 2015 Posts 109 Location Arizona Nov 2, 2017 #35 Re: Win 7 SP1 x64 update fails on configuring after reboot Yes, I can see, open and copy the file.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Nov 2, 2017 #36 Re: Win 7 SP1 x64 update fails on configuring after reboot OK. Can you right-click on the file and then select Properties, Security Tab, then choose Advanced and verify that it shows the following? Allow SYSTEM Full Control C:\Windows\inf Allow Administrators Full Control C:\Windows\inf Allow Users Read & execute C:\Windows\inf
Re: Win 7 SP1 x64 update fails on configuring after reboot OK. Can you right-click on the file and then select Properties, Security Tab, then choose Advanced and verify that it shows the following? Allow SYSTEM Full Control C:\Windows\inf Allow Administrators Full Control C:\Windows\inf Allow Users Read & execute C:\Windows\inf
L lruskin Well-known member Joined Feb 19, 2015 Posts 109 Location Arizona Nov 2, 2017 #37 Re: Win 7 SP1 x64 update fails on configuring after reboot I have verified that permissions on that file are as shown above.
Re: Win 7 SP1 x64 update fails on configuring after reboot I have verified that permissions on that file are as shown above.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Nov 2, 2017 #38 Re: Win 7 SP1 x64 update fails on configuring after reboot OK, if you look in your c:\windows\logs\cbs folder there should be some CBSPersist files....can you attach the most recent?
Re: Win 7 SP1 x64 update fails on configuring after reboot OK, if you look in your c:\windows\logs\cbs folder there should be some CBSPersist files....can you attach the most recent?
L lruskin Well-known member Joined Feb 19, 2015 Posts 109 Location Arizona Nov 2, 2017 #39 Re: Win 7 SP1 x64 update fails on configuring after reboot Had to zip to get it to upload, but here it is. Attachments CbsPersist_20171102153329.zip 6.3 MB · Views: 1
Re: Win 7 SP1 x64 update fails on configuring after reboot Had to zip to get it to upload, but here it is.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Nov 2, 2017 #40 Re: Win 7 SP1 x64 update fails on configuring after reboot Please do the following. 1. Download psexec.exe and save to your desktop. 2. Open up an elevated command-prompt 3. Copy/Paste the following into the command-prompt and hit enter. Code: %userprofile%\desktop\psexec.exe -s -i cmd.exe 4. A new command-prompt window will open running as System. Please make sure to use this command-prompt going forward. 5. Copy/Paste the following into the new command-prompt and hit enter. Code: reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties Does it return results like the following? Code: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties DHPRebalanceOptOut REG_DWORD 0x1 Or do you get Code: ERROR: Access is denied.
Re: Win 7 SP1 x64 update fails on configuring after reboot Please do the following. 1. Download psexec.exe and save to your desktop. 2. Open up an elevated command-prompt 3. Copy/Paste the following into the command-prompt and hit enter. Code: %userprofile%\desktop\psexec.exe -s -i cmd.exe 4. A new command-prompt window will open running as System. Please make sure to use this command-prompt going forward. 5. Copy/Paste the following into the new command-prompt and hit enter. Code: reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties Does it return results like the following? Code: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties DHPRebalanceOptOut REG_DWORD 0x1 Or do you get Code: ERROR: Access is denied.