J johannetje1984 Member Joined Mar 1, 2018 Posts 9 Mar 2, 2018 #1 My old windows 7x64 computer can`t install the kb4074598 update. Who can help me out? Kind Regards Johan
My old windows 7x64 computer can`t install the kb4074598 update. Who can help me out? Kind Regards Johan
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Mar 3, 2018 #2 Hello and welcome, SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following commands into it, press enter after each. Code: sfc /scannow Wait for this to finish before you continue Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" This will create a file, cbs.txt on your Desktop. Please attach this to your next post. Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.
Hello and welcome, SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following commands into it, press enter after each. Code: sfc /scannow Wait for this to finish before you continue Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" This will create a file, cbs.txt on your Desktop. Please attach this to your next post. Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.
J johannetje1984 Member Joined Mar 1, 2018 Posts 9 Mar 5, 2018 #3 Hello Peter, Thanks for your help. The cbs tekst file is located inside the attachements. Thanks Attachments cbs.txt 747.3 KB · Views: 3
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Mar 5, 2018 #4 Follow the instructions below please. WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download SFCFix and move the executable to your desktop. Download the file SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Open the file, then copy and paste its content in your next reply.
Follow the instructions below please. WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download SFCFix and move the executable to your desktop. Download the file SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Open the file, then copy and paste its content in your next reply.
J johannetje1984 Member Joined Mar 1, 2018 Posts 9 Mar 6, 2018 #5 The scan completed fast. No errors found. See the attachment Attachments SFCFix.txt 950 bytes · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Mar 6, 2018 #6 The logfile you posted is not what was expected. SFCFix.exe did not use SFCFix.zip. Please read the instructions in message #4 carefully and perform them again.
The logfile you posted is not what was expected. SFCFix.exe did not use SFCFix.zip. Please read the instructions in message #4 carefully and perform them again.
J johannetje1984 Member Joined Mar 1, 2018 Posts 9 Mar 7, 2018 #7 This one is the correct one. Thankx Attachments SFCFix.txt 21.7 KB · Views: 3
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Mar 7, 2018 #8 Good. Please run sfc /scannow as in message #2 and post the new log file cbs.txt.
J johannetje1984 Member Joined Mar 1, 2018 Posts 9 Mar 9, 2018 #9 Done. See the attachment. Thanks Attachments cbs.txt 699.3 KB · Views: 3
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Mar 13, 2018 #10 Check Windows Update again and report the result.
J johannetje1984 Member Joined Mar 1, 2018 Posts 9 Mar 13, 2018 #11 The update fails with the error code: 80073701
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Mar 13, 2018 #12 Run sfc /scannow again and attach the zipped cbs.log to your next reply.
J johannetje1984 Member Joined Mar 1, 2018 Posts 9 Mar 15, 2018 #13 See the attachment. Thankx Attachments cbs.txt 701.1 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Mar 17, 2018 #14 The CBS.log isn't complete. Post the current log file again (don't run SFC !) Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it and press enter. Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" This will create a file, cbs.txt on your Desktop. Please attach this to your next post. Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.
The CBS.log isn't complete. Post the current log file again (don't run SFC !) Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it and press enter. Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" This will create a file, cbs.txt on your Desktop. Please attach this to your next post. Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.
J johannetje1984 Member Joined Mar 1, 2018 Posts 9 Mar 20, 2018 #15 See the attachment. Thankx Attachments cbs.txt 3.6 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Mar 20, 2018 #16 Attach the file C:\Windows\Logs\CBS\CbsPersist_20180320091306.cab to your next reply. If the attachment fails, zip the file and try again.
Attach the file C:\Windows\Logs\CBS\CbsPersist_20180320091306.cab to your next reply. If the attachment fails, zip the file and try again.
J johannetje1984 Member Joined Mar 1, 2018 Posts 9 Mar 21, 2018 #17 He Peter, https://jvwautomatisering-my.sharep...5Ftt2Ug2w_BzkBYrPdktw-HPhkk6c5qlUgTg?e=cjhFeG Thankx
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Mar 22, 2018 #18 Retrieve Components Hive 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file. 2. Please copy this file to your desktop. Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below. 3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop. 4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here. Option#2 (only if you are unable to follow the previous instructions) Please download the Freeware RegBak from here: Acelogix Software - Download products You will find it at the bottom of the page that the link brings you to. Go ahead and install this program and accept all the defaults. After the last install screen the program should open. Click the New Backup button. Accept the defaults and simply click Start. When it says Finished successfully, click the Close button. This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup... This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS. Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS. Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder. Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply. You can close any open windows you have as well as the RegBak program now.
Retrieve Components Hive 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file. 2. Please copy this file to your desktop. Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below. 3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop. 4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here. Option#2 (only if you are unable to follow the previous instructions) Please download the Freeware RegBak from here: Acelogix Software - Download products You will find it at the bottom of the page that the link brings you to. Go ahead and install this program and accept all the defaults. After the last install screen the program should open. Click the New Backup button. Accept the defaults and simply click Start. When it says Finished successfully, click the Close button. This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup... This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS. Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS. Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder. Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply. You can close any open windows you have as well as the RegBak program now.