[SOLVED] [7SP1 x64] Can't install update kb4056894 and others.

A

apsen

Active member
Joined
Jan 30, 2018
Posts
32
Hello!

The main problem I'm looking into is inability to install windows6.1-kb4056894-x64_4ddb21dbf40b3a7c41e17b4bf04242d8b48a5ac3.msu.

This fails via Windows Update and fails when running the above.

Some of the regular installs fail too. For example Acrobat Reader web installer was failing repeatedly but somewhere during my attempt at fixing this I was able to install it by using stand alone installer.

I've tried MS fix it for the Windows Update and the installer, resetting software distribution and catroot2, sfc, SUR, checkdsk...

WindowsUpdate.diagcab currently gives this:

Code: 
RootCause:    RC_DataStore
ErrorCode:    0x80070490

SFC:

Code: 
sfc /scannow


Beginning system scan.  This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.


Windows Resource Protection did not find any integrity violations.

SUR complains about KB2952664, KB3210131, KB4014565 and I see cab for the first one in the temp SUR directory but not tho other two and the other two can't be found on the Windows Update Catalog.

Here's the CBS directrory: https://1drv.ms/u/s!Am632M54hTOxgQZfEH1MHb6RFgb9

SFCFix gives this:

Code: 
Welcome to SFCFix by niemiro and sysnative.com.


Checking for updates . . .
No new update is available at this time.


Processing directive 1 of 1 (AutoAnalysis::)
Beginning flash scan of Windows Update registry.
This process will take about ten minutes.




[COLOR=#ff0000][B]  Stage 1 of 6 failed on server[/B][/COLOR]

and then:

Code: 
This process will take about ten minutes.


Failed to create zip file with errno 2
Failed to create zip file with errno 2
Failed to create zip file with errno 2
Failed to create zip file with errno 2
Scan completed with warnings.

(I've uninstalled some packages so maybe some dependencies are missing)

and produces this result:

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-01-31 11:28:13.838
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          22
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.






Failed to generate a complete zip file. Upload aborted.




SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-01-31 11:36:01.489
----------------------EOF-----------------------

Thanks.
 
Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Hello and welcome! Do you still require asistance? If yes, please do the following:

Remove Update Manually
 1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2952664

4. Let me know if it says it was successful or if there are any errors.
 
Re: [W7 SP1 x64] Can't install update kb4056894 and others.

I got:

Code: 
Installer encountered an error: 0x80070490

Element not found.
 
Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Search with Farbar Recovery Scan Tool (FRST)


  • Download FRST64 and save it to the Desktop.
  • Open the Command Prompt as Administrator (Tutorial)
  • Type or copy/paste the following command:

Code: 
          dism /online /Get-FeatureInfo /FeatureName:TFTP|find "completed"
  • Wait for the command to finish with "The operation completed successfully" Please ignore and continue with the steps.
  • Close the window "Administrator: Command Prompt"
  • Execute FRST/FRST64 right click on the icon
    FRST.jpg
    and choose Run as Administrator. Make sure all other windows are closed.
    (When the tool opens for the first time, you must click Yes on the disclaimer.)
    FRST_SearchRegistry.png
  • On the Search box (1) type or copy and paste the following text:
    KB2952664
  • Press the Search Registry button.
  • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
  • Please attach the log to your post.
 
Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Not getting to "completed":

Code: 
D:\Download>dism /online /Get-FeatureInfo /FeatureName:TFTP


Deployment Image Servicing and Management tool
Version: 6.1.7600.16385


Image Version: 6.1.7601.18489




Error: 1168


Element not found.


The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
 

Attachments

Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply
 

Attachments

Last edited:
Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Here it is.
 

Attachments

Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Remove Update Manually
 1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:3210131

4. Let me know if it says it was successful or if there are any errors.
 
Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Guess it uninstalled successfully as it ran and asked me if I want to do it and then it run and window disappeared without any error messages.
 
Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Check if it is still listed under Installed updates.
Afterwards, do the following:

Remove Update Manually
 1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4014565

4. Let me know if it says it was successful or if there are any errors.
 
Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Same here. I mean seems successful too.
 
Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Now it mostly complain about missing packages we have uninstalled. Plus some avast stuff.
 

Attachments

Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Search with Farbar Recovery Scan Tool (FRST)



  • Download FRST64 and save it to the Desktop.
  • Open the Command Prompt as Administrator (Tutorial)
  • Type or copy/paste the following command:


Code: 
 	 	          dism /online /Get-FeatureInfo /FeatureName:TFTP|find "completed"
  • Wait for the command to finish with "The operation completed successfully" Please ignore and continue with the steps.
  • Close the window "Administrator: Command Prompt"
  • Execute FRST/FRST64 right click on the icon
    FRST.jpg
    and choose Run as Administrator. Make sure all other windows are closed.
    (When the tool opens for the first time, you must click Yes on the disclaimer.)
    FRST_SearchRegistry.png
  • On the Search box (1) type or copy and paste the following text:
    KB4014565
  • Press the Search Registry button.
  • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
  • Please attach the log to your post.
 
Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply
 

Attachments

Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Search with Farbar Recovery Scan Tool (FRST)




  • Download FRST64 and save it to the Desktop.
  • Open the Command Prompt as Administrator (Tutorial)
  • Type or copy/paste the following command:

Code: 
 dism /online /Get-FeatureInfo /FeatureName:TFTP|find "completed"
  • Wait for the command to finish with "The operation completed successfully" Please ignore and continue with the steps.
  • Close the window "Administrator: Command Prompt"
  • Execute FRST/FRST64 right click on the icon
    FRST.jpg
    and choose Run as Administrator. Make sure all other windows are closed.
    (When the tool opens for the first time, you must click Yes on the disclaimer.)
    FRST_SearchRegistry.png
  • On the Search box (1) type or copy and paste the following text:
    KB3210131
  • Press the Search Registry button.
  • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
  • Please attach the log to your post.
 
Re: [W7 SP1 x64] Can't install update kb4056894 and others.

Should I just delete registry entries related to that kb? :)
 
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