[7SP1 x64] BSOD on Ryzen. TEMP FIX: changed ram speed.

ldeveraux · Dec 2, 2017

I have Windows Update issues, and my problem couldn't be solved immediately, so I was told to open a thread here. I have a retail purchased copy of Windows 7 Ultimate x64 installed on a month old Ryzen 1600x based system. That is also when I reinstalled Windows. The system was built by me and contains:
Ryzen 1600x CPU
ASRock X370 Killer SLI/ac motherboard
Radeon R9 380 GPU
2x GSkill F4-3200C14-16GTZR RAM chips running at 2066 MHz
XFX Black Edition XPS-850W-BES 850W power supply

I've attached the zip file from the app too.
View attachment SysnativeFileCollectionApp.zip

Here's my MEMORY.DMP file.
https://1drv.ms/u/s!Ai3NHME5OJqCgwV9M5XjljF9m0gZ

xilolee · Dec 2, 2017

Re: [Win7SP1 x64] BSOD on Ryzen Desktop

Do you mean G.Skill Trident Z RGB PC4-25600 32GB (16GBx2 kit)? --> F4-3200C14D-32GTZR (click)

Trident Z RGB, DDR4-3200, PC4-25600, 32GB (16GBx2), Timings 14-14-14-34, 1.35v, Unbuffered, Non-ECC, SPD Speed 2133MHz, SPD Voltage 1.20v, no fan, Height 44mm, Limited Lifetime, Intel XMP 2.0 Ready.

ldeveraux · Dec 2, 2017

Re: [Win7SP1 x64] BSOD on Ryzen Desktop

xilolee said:
Do you mean G.Skill Trident Z RGB PC4-25600 32GB (16GBx2 kit)? --> F4-3200C14D-32GTZR (click)

Trident Z RGB, DDR4-3200, PC4-25600, 32GB (16GBx2), Timings 14-14-14-34, 1.35v, Unbuffered, Non-ECC, SPD Speed 2133MHz, SPD Voltage 1.20v, no fan, Height 44mm, Limited Lifetime, Intel XMP 2.0 Ready.

G.SKILL TridentZ RGB Series 32GB (2 x 16GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory Model F4-3200C14D-32GTZR (from Newegg)

xilolee · Dec 2, 2017

Re: [Win7SP1 x64] BSOD on Ryzen Desktop

Without considering overclocking:
- Max System Memory Speed 2667MHz (from amd ryzen 5 1600x specs).
- Same value from motherboard specs.

I'd set the memory speed/frequency to that value.

ldeveraux · Dec 2, 2017

Re: [Win7SP1 x64] BSOD on Ryzen Desktop

xilolee said:
Without considering overclocking:
- Max System Memory Speed 2667MHz (from amd ryzen 5 1600x specs).
- Same value from motherboard specs.

I'd set the memory speed/frequency to that value.

OK, I've set that. Apart from waiting for a BSOD (!) how do I know it's fixed?

Sysnative Windows Update · Dec 2, 2017

Re: [Win7SP1 x64] BSOD on Ryzen Desktop

There's really no other way to know.

Let's see what this says:

Farbar Service Scanner
1. Download Farbar Service Scanner from here, and move it to the Desktop
2. Right-click on FSS.exe > Run as Administrator
3. Checkmark everything, and click Scan

4. Once it finishes, Notepad will open FSS.txt on your Desktop. Attach it to your next reply

ldeveraux · Dec 2, 2017

Re: [Win7SP1 x64] BSOD on Ryzen Desktop

softwaremaniac said:
There's really no other way to know.

Let's see what this says:

Farbar Service Scanner
1. Download Farbar Service Scanner from here, and move it to the Desktop
2. Right-click on FSS.exe > Run as Administrator
3. Checkmark everything, and click Scan

4. Once it finishes, Notepad will open FSS.txt on your Desktop. Attach it to your next reply

Well, here it is. Maybe it's fixed?
View attachment FSS.txt

xilolee · Dec 2, 2017

Re: [Win7SP1 x64] BSOD on Ryzen Desktop

"Riva tuner", MSI afterburner and "elaborate bytes" software could also be possible culprits.
When does the BSOD appear? What are you trying?

ldeveraux · Dec 2, 2017

Re: [Win7SP1 x64] BSOD on Ryzen Desktop

xilolee said:
"Riva tuner", MSI afterburner and "elaborate bytes" software could also be possible culprits.
When does the BSOD appear? What are you trying?

It happened multiple time when I first built my system. I thought it was the motherboard's onboard WIFI, since every time I activated it, I got the same BSOD. I disabled it and got an RMA board, then bridged my wifi connections. I had a lot of memory resident items open (many Firefox tabs, playing spotify, etc) when it happened the last time. I think my memory was also boosted to 3200. After this last BSOD, I dropped the memory clock one slot, and disabled the WIFI bridge. I assume that one of those was causing it, so I'm likely good at this point. I'm not using Riva or MSI Afterburner to overclock, simply control the fan speed. I rarely use Elaborate Bytes, so I'd think it's not that.

Ultimately, I'm trying to fix Windows Update issues, and @softwaremaniac thought this should be fixed first. I don't know they have anything in common, but I'm far less concerned with the BSOD. Like I said, once I disable my alterations, it had been fixed. I think it's probably the memory clock speed...

xilolee · Dec 2, 2017

Re: [Win7SP1 x64] BSOD on Ryzen Desktop

Well, just try to continue with SoftwareManiac's instructions.
If another BSOD appears, come back here.

ldeveraux · Dec 2, 2017

Re: [Win7SP1 x64] BSOD on Ryzen Desktop

xilolee said:
Well, just try to continue with SoftwareManiac's instructions.
If another BSOD appears, come back here.

Good to know, thank you!

xilolee · Dec 9, 2017

Re: [7SP1 x64] BSOD on Ryzen Desktop

Are there any news?

ldeveraux · Dec 9, 2017

Re: [7SP1 x64] BSOD on Ryzen Desktop

xilolee said:
Are there any news?

No BSOD for sure. I ended up doing a repair upgrade install, because he couldn't fix it on his end. The good news is, it seemed to fix the updating fails.

xilolee · Dec 9, 2017

Re: [7SP1 x64] BSOD on Ryzen Desktop

Ok, I'll mark this as solved. :thumbsup2:

ldeveraux · Dec 23, 2017

Re: [7SP1 x64] BSOD on Ryzen Desktop

xilolee said:
Ok, I'll mark this as solved. :thumbsup2:

Maybe it isn't so solved after all! How strange, it seems to BSOD when I use a USB thumb drive and play Spotify? Regardless, I'll reattach the newest ZIP file!

View attachment SysnativeFileCollectionApp.zip

philc43 · Dec 23, 2017

Re: [7SP1 x64] BSOD on Ryzen Desktop. FIX: CHANGED MEMORY SPEED

There has been a newer AMD Radeon driver released on Dec 19. Try this one.

The crash dump showed the following:

Code:

[COLOR=#1e1e1e]Start memory scan  : 0xfffff8800d4c0728 ($csp)[/COLOR]
[COLOR=#1e1e1e]End memory scan    : 0xfffff8800d4c1000 (Kernel Stack Base)[/COLOR]

[COLOR=#1e1e1e]               rsp : 0xfffff8800d4c0728 : 0xfffff800036c23a9 : [/COLOR][COLOR=#000080]nt!KiBugCheckDispatch+0x69[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0728 : 0xfffff800036c23a9 : [/COLOR][COLOR=#000080]nt!KiBugCheckDispatch+0x69[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0750 : 0xfffff88000f63d4b : [/COLOR][COLOR=#000080]pci!memset+0x2b[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0828 : [/COLOR][COLOR=#1e1e1e]0xfffff800036160d6 : [/COLOR][COLOR=#000080]hal!HalpPCIConfig+0x146[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0868 : 0xfffff800036c1020 : [/COLOR][COLOR=#000080]nt!KiPageFault+0x260[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0988 : [/COLOR][COLOR=#1e1e1e]0xfffff88000ef480e : [/COLOR][COLOR=#000080]ACPI!AcpiWrapperReadConfig+0x1e[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c09d8 : 0xfffff88000f63d4b : [/COLOR][COLOR=#000080]pci!memset+0x2b[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c09f0 : 0xfffff8800d4c0a08 : 0xfffff88000f60b0c : [/COLOR][COLOR=#000080]pci!ExpressRootPortAerInterruptRoutine+0x1bc[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0a08 : 0xfffff88000f60b0c : [/COLOR][COLOR=#000080]pci!ExpressRootPortAerInterruptRoutine+0x1bc[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0a68 : 0xfffff88000f605f6 : [/COLOR][COLOR=#000080]pci!ExpressRootPortInterruptRoutine+0x36[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0a98 : 0xfffff800036c5612 : [/COLOR][COLOR=#000080]nt!KiDispatchInterrupt+0x12[/COLOR]
[COLOR=#1e1e1e]Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2[/COLOR]
[COLOR=#ff0000]*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
[/COLOR][COLOR=#1e1e1e]0xfffff8800d4c0ad8 : 0xfffff800036bec5c : [/COLOR][COLOR=#000080]nt!KiInterruptDispatch+0x16c[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0ae0 : 0x000000001aeffe88 :  [/COLOR][U][COLOR=#0066cc]Trap @ fffff8800d4c0ae0[/COLOR][/U]

niknik · Dec 24, 2017

Re: [7SP1 x64] BSOD on Ryzen Desktop. FIX: CHANGED MEMORY SPEED

Remove DAEMON Tools

ldeveraux · Dec 24, 2017

Re: [7SP1 x64] BSOD on Ryzen Desktop. FIX: CHANGED MEMORY SPEED

philc43 said:

There has been a newer AMD Radeon driver released on Dec 19. Try this one.

The crash dump showed the following:

Code:

[COLOR=#1e1e1e]Start memory scan  : 0xfffff8800d4c0728 ($csp)[/COLOR]
[COLOR=#1e1e1e]End memory scan    : 0xfffff8800d4c1000 (Kernel Stack Base)[/COLOR]

[COLOR=#1e1e1e]               rsp : 0xfffff8800d4c0728 : 0xfffff800036c23a9 : [/COLOR][COLOR=#000080]nt!KiBugCheckDispatch+0x69[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0728 : 0xfffff800036c23a9 : [/COLOR][COLOR=#000080]nt!KiBugCheckDispatch+0x69[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0750 : 0xfffff88000f63d4b : [/COLOR][COLOR=#000080]pci!memset+0x2b[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0828 : [/COLOR][COLOR=#1e1e1e]0xfffff800036160d6 : [/COLOR][COLOR=#000080]hal!HalpPCIConfig+0x146[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0868 : 0xfffff800036c1020 : [/COLOR][COLOR=#000080]nt!KiPageFault+0x260[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0988 : [/COLOR][COLOR=#1e1e1e]0xfffff88000ef480e : [/COLOR][COLOR=#000080]ACPI!AcpiWrapperReadConfig+0x1e[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c09d8 : 0xfffff88000f63d4b : [/COLOR][COLOR=#000080]pci!memset+0x2b[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c09f0 : 0xfffff8800d4c0a08 : 0xfffff88000f60b0c : [/COLOR][COLOR=#000080]pci!ExpressRootPortAerInterruptRoutine+0x1bc[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0a08 : 0xfffff88000f60b0c : [/COLOR][COLOR=#000080]pci!ExpressRootPortAerInterruptRoutine+0x1bc[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0a68 : 0xfffff88000f605f6 : [/COLOR][COLOR=#000080]pci!ExpressRootPortInterruptRoutine+0x36[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0a98 : 0xfffff800036c5612 : [/COLOR][COLOR=#000080]nt!KiDispatchInterrupt+0x12[/COLOR]
[COLOR=#1e1e1e]Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2[/COLOR]
[COLOR=#ff0000]*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
[/COLOR][COLOR=#1e1e1e]0xfffff8800d4c0ad8 : 0xfffff800036bec5c : [/COLOR][COLOR=#000080]nt!KiInterruptDispatch+0x16c[/COLOR]
[COLOR=#1e1e1e]0xfffff8800d4c0ae0 : 0x000000001aeffe88 :  [/COLOR][U][COLOR=#0066cc]Trap @ fffff8800d4c0ae0[/COLOR][/U]

I'll give this a go and see how it does after the holidays!

niknik said:
Remove DAEMON Tools

Why?

axe0 · Dec 27, 2017

Re: [7SP1 x64] BSOD on Ryzen Desktop. FIX: CHANGED MEMORY SPEED

ldeveraux said:
niknik said:

Remove DAEMON Tools

Click to expand...

Why?

Besides of its own drivers that have been known for causing BSODs in the past, I personally haven't seen them cause issues for a long time, Daemon tools offers extra functionality at the end of the installation that has known stability issues.
Driver Reference Table (DRT)

Code:

========================================================================================= ProcDumpExt v6.4 - Copyright 2013 Andrew Richards
=========================================================================================
Start memory scan  : 0xfffff88006465728 ($csp)
End memory scan    : 0xfffff88006466000 (Stack Base)


               rsp : 0xfffff88006465728 : 0xfffff800032c43a9 : nt!KiBugCheckDispatch+0x69
0xfffff88006465728 : 0xfffff800032c43a9 : nt!KiBugCheckDispatch+0x69
0xfffff88006465750 : 0xfffff880011d1e9b : pci!memset+0x2b
0xfffff88006465868 : 0xfffff800032c3020 : nt!KiPageFault+0x260
0xfffff88006465890 : 0xfffff80003230900 : hal!HalpFakePciBusData
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
0xfffff880064659d8 : 0xfffff880011d1e9b : pci!memset+0x2b
0xfffff880064659f0 : 0xfffff88006465a08 : 0xfffff880011cec44 : pci!ExpressRootPortAerInterruptRoutine+0x1bc
0xfffff88006465a08 : 0xfffff880011cec44 : pci!ExpressRootPortAerInterruptRoutine+0x1bc
0xfffff88006465a68 : 0xfffff880011ce72e : pci!ExpressRootPortInterruptRoutine+0x36
0xfffff88006465aa8 : 0xfffff800035763b3 : nt!NtQueryPerformanceCounter+0x53
0xfffff88006465ad8 : 0xfffff800032c0c5c : nt!KiInterruptDispatch+0x16c
0xfffff88006465ae0 : 0x00000000029b2450 :  Trap @ fffff88006465ae0

ldeveraux · Dec 27, 2017

Re: [7SP1 x64] BSOD on Ryzen Desktop. FIX: CHANGED MEMORY SPEED

axe0 said:

ldeveraux said:
niknik said:

Remove DAEMON Tools

Click to expand...

Why?

Besides of its own drivers that have been known for causing BSODs in the past, I personally haven't seen them cause issues for a long time, Daemon tools offers extra functionality at the end of the installation that has known stability issues.
Driver Reference Table (DRT)

Code:

========================================================================================= ProcDumpExt v6.4 - Copyright 2013 Andrew Richards
=========================================================================================
Start memory scan  : 0xfffff88006465728 ($csp)
End memory scan    : 0xfffff88006466000 (Stack Base)


               rsp : 0xfffff88006465728 : 0xfffff800032c43a9 : nt!KiBugCheckDispatch+0x69
0xfffff88006465728 : 0xfffff800032c43a9 : nt!KiBugCheckDispatch+0x69
0xfffff88006465750 : 0xfffff880011d1e9b : pci!memset+0x2b
0xfffff88006465868 : 0xfffff800032c3020 : nt!KiPageFault+0x260
0xfffff88006465890 : 0xfffff80003230900 : hal!HalpFakePciBusData
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
0xfffff880064659d8 : 0xfffff880011d1e9b : pci!memset+0x2b
0xfffff880064659f0 : 0xfffff88006465a08 : 0xfffff880011cec44 : pci!ExpressRootPortAerInterruptRoutine+0x1bc
0xfffff88006465a08 : 0xfffff880011cec44 : pci!ExpressRootPortAerInterruptRoutine+0x1bc
0xfffff88006465a68 : 0xfffff880011ce72e : pci!ExpressRootPortInterruptRoutine+0x36
0xfffff88006465aa8 : 0xfffff800035763b3 : nt!NtQueryPerformanceCounter+0x53
0xfffff88006465ad8 : 0xfffff800032c0c5c : nt!KiInterruptDispatch+0x16c
0xfffff88006465ae0 : 0x00000000029b2450 :  Trap @ fffff88006465ae0

Interesting! I have both Alcohol 120% and Daemon Tools installed, both of which could use SPTD. But I went to the uninstaller in the link and it says I don't have them installed. I remember unchecking that for Daemon Tools when I installed, I must have done the same for Alcohol. It looks like those wouldn't be causing the issue.

xilolee said:
Ok, I'll mark this as solved. :thumbsup2:

I started up after a few days and it looks like it blue screened again, I hadn't even done anything. the FSS.txt is included
View attachment FSS.txt

[7SP1 x64] BSOD on Ryzen. TEMP FIX: changed ram speed.

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