[SOLVED] [7 x64, NO SP1] Windows Update Not Working Correctly, can't install SP1

J

Joeicam

Well-known member
Joined
Jun 11, 2017
Posts
68
Hello everyone! This is my second time at this site, and you guys helped me so much the first time, that I wanted to fix my other computer here as well :). I haven't been able to update my Windows 7 computer in awhile now. For some reason it doesn't want to update to SP1. I remember reading something awhile back, but I couldn't get it to work for the life of me. I'm hoping it won't be a long fix, but as was the case with my first computer, I am prepared for that hehe. I went through the necessary steps to ensure that my logs are current, and I tried to attach my logs to this post, but they were too large. So they are located here instead: Download CBS.zip from Sendspace.com - send big files the easy way


Thank you so much! - Joe
 
I apologize for taking ages to respond, but I downloaded the installer and I got an error that says. Installer encountered an error: 0x80070424. The specified services does not exist as an installed service.
 
Farbar Service Scanner
1. Download Farbar Service Scanner from here, and move it to the Desktop
2. Right-click on FSS.exe > Run as Administrator
3. Checkmark everything, and click Scan
KUTc3I2.png
4. Once it finishes, Notepad will open FSS.txt on your Desktop. Copy and paste everything in it in your next reply
 
Thanks again for your help! Here are the results of the FSS scan:

Farbar Service Scanner Version: 27-01-2016
Ran by Joe (administrator) on 25-03-2018 at 19:19:59
Running from "C:\Users\Joe\Desktop"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************


Internet Services:
============


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.




Windows Firewall:
=============


Firewall Disabled Policy:
==================




System Restore:
============


System Restore Policy:
========================




Action Center:
============




Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.




Windows Autoupdate Disabled Policy:
============================




Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.




Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1




Other Services:
==============




File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed




**** End of log ****
 
Run Windows Repairs


  1. Download Windows Repair (All-in-One) Portable to your desktop.
  2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
  3. Keep the defaults and click the Extract button.
  4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
  5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
  6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
  7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
  8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
  9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
  10. Please click the Unselect All button and then click to enable only the following ones:

    25 - Restore Important Windows Services
  11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
  12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.
  13. Run FSS again and post a new report.
 
Here are the results of the FSS log after running that program:
Farbar Service Scanner Version: 27-01-2016
Ran by Joe (administrator) on 29-03-2018 at 18:54:39
Running from "C:\Users\Joe\Desktop"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************


Internet Services:
============


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.




Windows Firewall:
=============


Firewall Disabled Policy:
==================




System Restore:
============


System Restore Policy:
========================




Action Center:
============




Windows Update:
============


Windows Autoupdate Disabled Policy:
============================




Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.




Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1




Other Services:
==============




File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed




**** End of log ****
 
Should I try installing the service pack with Windows Updates again, or what should the next steps be?
 
Oh nope, it says that it installed I just wanted to double-check. I remember back when I was trying to update it before, there seemed to be many more updates for it to install. The automated tool just finished a lot faster than I was anticipating. When I go to the Windows Update screen now, it says that I can't, because the service isn't running. I tried going to services.msc and stopping/starting the service, but that didn't seem to work? Hmmm.
 
Let's clarify things a bit:
1. You have not installed SP1 successfully.
2. Windows Update reports an error when trying to check for updates.
3. Which automated tool are you referring to? FSS?

Check for updates again, and when it returns the error, attach CBS.log and WindowsUpdate.log
 
I will have to get back to you, I am about to be going on vacation. Thank you again for your assistance!
 
Hello, I'm back from vacation and attempted with the offline SP1 installer, and this is the error message I get: "Installation was not successful. The referenced assembly could not be found. Error: ERROR_SXS_ASSEMBLY_MISSING(0x80073701)
 
Unfortunately, from the looks of it, there are corruptions which would be very time consuming to fix, and therefore, I am going to recommend a repair install as the fastest route.
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top