7 updates consistently failing to install win 7 64bit

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synapse

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Mar 20, 2018
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The following 7 updates are consistently failing to install, wu tries says restart to complete, restart says configuring your computer, fails then says reverting..........

Update for Windows 7 for x64-based Systems (KB3147071)
Installation status: Failed
Error details: Code 800F0826

2018-02 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4074598)
Installation status: Failed
Error details: Code 800F0826

Update for Windows 7 for x64-based Systems (KB3137061)
Installation status: Failed
Error details: Code 800F0826

Update for Windows 7 for x64-based Systems (KB3133977)
Installation status: Failed
Error details: Code 800F0826

Update for Windows 7 for x64-based Systems (KB3150513)
Installation status: Failed
Error details: Code 800F0826

Update for Windows 7 for x64-based Systems (KB3181988)
Installation status: Failed
Error details: Code 80070005

Update for Windows 7 for x64-based Systems (KB2952664)
Installation status: Failed
Error details: Code 800F0826

SFC scan = no errors
SFC fix = no errors
Link to cbs.zip

Any help would be appreciated
 
Just a quick update! Forgot to say I've already tried Windows Update Troubleshooter and it reports its found and fixed errors but the updates still fail to install and when I run Windows Update Troubleshooter again it says its found the same errors and fixed them again so I'm not so sure its actually fixing anything. Attached is a screenshot of WUT results.

Also found 2 more failed updates in the hidden updates section so thought best I add them to the list above:

Security Update for Windows 7 for x64-based Systems (KB3139398)
Installation status: Failed
Error details: Code 800F0826

Security Update for Windows 7 for x64-based Systems (KB3110329)
Installation status: Failed
Error details: Code 80070005

I've also seen that error code 800F0826 (most of the failed updates above) seems to mean updates failed because of a previous update failure so I'm guessing that the other errors are the ones to concentrate on as resolving those might also resolve the *00F0826's. So looking at the others, they are both 80070005 which from a quick google returns an access error:

"Error code 0x80070005 is also known as "ACCESS DENIED." It usually occurs when you lack file or registry permissions that are required to install the update."

I've check file and reg permissions and the current user has administrator privileges full to the HD and Full to the registry so I'm now totally stumped :)

Oh and I've scanned and confirmed clean from malware using MSE and Malwarebytes.
 

Attachments

  • wut.png
    wut.png
    22.5 KB · Views: 2
Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named Bruce1270. He's one of our senior trainees here who's in his final phase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Last edited:
Hi Synapse

Apologies for the delay.

I need to see the c:\windows\inf\setupapi.dev.log file

Please browse to this file and attach in your next post.

If the file is too big you can use Dropbox or sendspace with a link.

Thanks
 
Hi Synapse

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.




  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.
 

Attachments

Hi bruce1270

Thank you for your reply.

The script processed and gave the following output however the command prompt first gave an error:

Failed to check for updates. This may be due to an internet connection problem
or a temporary availability failure of the update servers. Please ensure you
using the latest version of the program before continuing or exit now . . .

There is no connection problem and I downloaded the latest version of SFCFix.exe so not sure why I got that error but the


SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-03-26 21:19:46.297
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\David\Desktop\SFCFix.zip [1]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_wdmaudio.inf_31bf3856ad364e35_6.1.7601.19091_none_be33a73631090804\wdmaudio.inf
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23933_none_299141303e40c6bc\usb.inf

WARNING: File C:\Windows\winsxs\amd64_wdmaudio.inf_31bf3856ad364e35_6.1.7601.19091_none_be33a73631090804\wdmaudio.inf was not backed up as that would replace the current backup.
Successfully copied file C:\Users\David\AppData\Local\niemiro\Archive\amd64_wdmaudio.inf_31bf3856ad364e35_6.1.7601.19091_none_be33a73631090804\wdmaudio.inf to C:\Windows\winsxs\amd64_wdmaudio.inf_31bf3856ad364e35_6.1.7601.19091_none_be33a73631090804\wdmaudio.inf.
WARNING: File C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23933_none_299141303e40c6bc\usb.inf was not backed up as that would replace the current backup.
Successfully copied file C:\Users\David\AppData\Local\niemiro\Archive\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23933_none_299141303e40c6bc\usb.inf to C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23933_none_299141303e40c6bc\usb.inf.

Successfully restored ownership for C:\Windows\winsxs\amd64_wdmaudio.inf_31bf3856ad364e35_6.1.7601.19091_none_be33a73631090804\wdmaudio.inf
Successfully restored permissions on C:\Windows\winsxs\amd64_wdmaudio.inf_31bf3856ad364e35_6.1.7601.19091_none_be33a73631090804\wdmaudio.inf
Successfully restored ownership for C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23933_none_299141303e40c6bc\usb.inf
Successfully restored permissions on C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23933_none_299141303e40c6bc\usb.inf
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-03-26 21:19:46.475
Script hash: fx4nqMwpj9joUiKvjgvPZcH/xolyoKdAZcvH5Wk5EiA=
----------------------EOF-----------------------
Click to expand...

Hope that helped.
 
Hi Synapse

Please run a SFC scan and attach the CBS log.

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"


This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Hi Synapse

Please attempt to install only ONE of the outstanding updates that need installed. If the install fails please provide the following:

1. The KB you attempted to install
2. CBS log
3. setupapi.dev.log
 
Thanks bruce1270

Attempted to install KB3110329 which initially said install succeeded (while in windows before the restart) but when restarting gave the failed & reverting message.

While trying to zip the cbs.log file for you winzip reported it couldn't create the zip on a read only drive which led me to check some permissions and I discovered nearly all files/directories (inc user/appdata/temp) were somehow marked read only and it wouldnt allow me to change them even as admin. I also found stacks of wu related temp stuff which was also read only. After taking ownership of all the affected areas I was able to remove read only attrib and clean out the temp stuff and subsequently installing all the updates succeeded. I have no clue when/how all the permissions got screwed up but it looks like this might have been the main problem all along.

Thanks for your assistance and sorry for wasting your time. Hopefully something here will match with your existing data on this case and will point to read only temp files/directories contributing to the failures?

Thanks again for your help.
 
As per my PM here's the required files after the system restore.

Results of 1st sfc /scan now:

sfc-scannow.PNG

Result of sfc /scannow (after reboot):

sfc-scannow2.PNG

SURT reported installation complete with no errors

SFCFix found 5 issues but didnt fix them:

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-03-30 19:06:23.043
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          5
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-03-30 19:09:04.956
----------------------EOF-----------------------

CBS Folder Zip: 4 CBS.zip - Google Drive
 
Hi Synapse

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.




  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.
 

Attachments

Thanks bruce1270

Heres the SFCFix output:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-03 13:01:41.713
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\David\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages

Successfully copied file C:\Users\David\AppData\Local\niemiro\Archive\Temp\CheckSur\Servicing\Packages\package_2_for_kb4014504~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\package_2_for_kb4014504~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\David\AppData\Local\niemiro\Archive\Temp\CheckSur\Servicing\Packages\package_2_for_kb4014504~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\package_2_for_kb4014504~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\David\AppData\Local\niemiro\Archive\Temp\CheckSur\Servicing\Packages\package_2_for_kb4055038~31bf3856ad364e35~amd64~~6.1.1.2.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\package_2_for_kb4055038~31bf3856ad364e35~amd64~~6.1.1.2.cat.
Successfully copied file C:\Users\David\AppData\Local\niemiro\Archive\Temp\CheckSur\Servicing\Packages\package_2_for_kb4055038~31bf3856ad364e35~amd64~~6.1.1.2.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\package_2_for_kb4055038~31bf3856ad364e35~amd64~~6.1.1.2.mum.
Successfully copied file C:\Users\David\AppData\Local\niemiro\Archive\Temp\CheckSur\Servicing\Packages\package_90_for_kb3185330~31bf3856ad364e35~amd64~~6.1.1.2.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\package_90_for_kb3185330~31bf3856ad364e35~amd64~~6.1.1.2.cat.
Successfully copied file C:\Users\David\AppData\Local\niemiro\Archive\Temp\CheckSur\Servicing\Packages\package_90_for_kb3185330~31bf3856ad364e35~amd64~~6.1.1.2.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\package_90_for_kb3185330~31bf3856ad364e35~amd64~~6.1.1.2.mum.

Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages
Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2018-04-03 13:01:43.093
Script hash: X0KyZUDVBNjGFS83iZpFe/di6rMPx85/k2+rTLoZB9E=
----------------------EOF-----------------------
Click to expand...
 
Hi Synapse

Please run SURT again and attach the CheckSUR.log.
 
Heres the CheckSUR.log

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-04-03 19:54


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_2_for_KB4014504~31bf3856ad364e35~amd64~~6.1.1.1.cat
(fix) CBS Catalog Missing CBS File Replaced Package_2_for_KB4014504~31bf3856ad364e35~amd64~~6.1.1.1.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_2_for_KB4014504~31bf3856ad364e35~amd64~~6.1.1.1.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_2_for_KB4055038~31bf3856ad364e35~amd64~~6.1.1.2.cat
(fix) CBS Catalog Missing CBS File Replaced Package_2_for_KB4055038~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_2_for_KB4055038~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_90_for_KB3185330~31bf3856ad364e35~amd64~~6.1.1.2.cat
(fix) CBS Catalog Missing CBS File Replaced Package_90_for_KB3185330~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_90_for_KB3185330~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 631
Found 3 errors
Fixed 3 errors
CBS Catalog Missing Total count: 3
Fixed: CBS Catalog Missing. Total count: 3
Fixed: CBS Paired File. Total count: 3
Click to expand...
 
Hi Synapse

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"


This will create a file, cbs.txt on your Desktop. Please attach this to your next post
 
Please try windows update again and if it fails attach CBS log.

Thanks
 
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