[SOLVED] 6 Windows Updates that won't install

I

ironchef

Member
Joined
Aug 15, 2015
Posts
11
So I'm new to this forum, I have read how other people have posted their difficulties with windows updates and seem to be having good results.
At this moment I have 6 Windows Updates that keep failing to install. KB3060716, KB3071756, KB2976978, KB3000850, KB3038936 and KB3013816.

I started by running the SFCFIX.exe. It says error 0x800f081f.


I was unable to attach these files since they are too big and was having troubles attaching the files so I put them in my dropbox.

https://www.dropbox.com/s/cywg7mhgxss82we/CBS.zip?dl=0
https://www.dropbox.com/s/jutmt4mldmf53f2/dism.log?dl=0
https://www.dropbox.com/s/qbmowras12g626y/SFCFix.txt?dl=0

Any help with this would be appreciated.
 

Attachments

Hi ironchef :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

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System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Alright so the SFC scan returned a clean CBS.log. Let's see if it's the same for DISM.

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DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
  • Let the scan run until the end (100%);
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Sorry for the delay ironchef, I'm now back online with my VMs operational :) Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
Ok, I ran the SFCFix.
Here is the results of SFCFix.txt.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-19 18:30:25.654
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Jeff Tan\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_11.0.9600.17498_none_97c76ef388691c3a
Successfully copied file C:\Users\Jeff Tan\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_11.0.9600.17498_none_97c76ef388691c3a\url.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_11.0.9600.17498_none_97c76ef388691c3a\url.dll.
Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_11.0.9600.17498_none_97c76ef388691c3a
Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_11.0.9600.17498_none_97c76ef388691c3a
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-08-19 18:30:26.310
Script hash: luvQlpcAKr2rlGX3fLbYq5Lkq125j1/Qqp44XFkzWvQ=
----------------------EOF-----------------------
 
Alright, let's run SFC and see what it gives.

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System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Alright, so the SFC scan returned a clean CBS.log, now let's make sure it's the same for DISM.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
  • Let the scan run until the end (100%);
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Alright the DISM scan returned clean logs. Can you try to install your Windows Update again? If they fail, tell me what error code you're getting and upload the two files below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
Oh I forgot to mention, if you needed to know or not. The remaining updates that didn't work were KB3013816, KB2976978, KB3000850 and KB3038936.
 
Can you try to install all the updates except for the KB3000850? If it doesn't work, upload the following files for me again please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
Follow the instructions below please.

zImGw67.png
Windows Repair All-In-One
NOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have enabled.
  • Boot in Safe Mode with Networking;
  • Download the portable version of Windows Repair All-In-One;
  • Move the file (archive) on your Desktop, and extract it there;
  • Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com - Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator;
  • From there, click on the Next button until you are presented with an Open Repairs button and click on it;
  • Let the Registry back up complete, and move on to the check-list window;
  • Click on the Unselect All button at the bottom, then check the following items:
    • Repair Windows Update;
    • Restore Important Windows Services;
    • Set Windows Services To Default Startup;
    • Remove Temp Files;
  • Once done, click on the Start Repairs button and let the scan execute;
  • If you are being prompted with a Security Warning, allow it to go through;
  • Once the repair is complete, it'll ask you to restart your computer, please do it;
Once done, try to install the KB303816 again and if it doesn't work, upload the two files once again.
 
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