[SOLVED] 2024-08 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB5041578) - Error 0x800f0985

[lggaleanor]

Hello, I couldn't update my Windows Server 2019 that I have in AWS.

Here the CBS logs CBS logs.

Any help will be appreciated.

 

[lggaleanor]

I attach the ComponentsScanner.txt log.

I already tried the steps that Microsoft gives like sfc and with DISM.

Regards,

 

[Maxstar]

Hi and welcome to Sysnative,

Please provide the CBS logs, the link of WeTransfer is expired!

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

 

[lggaleanor]

Hello @Maxstar , thanks for helping me, Here the logs.

 

[Maxstar]

2024-08-30 08:29:05, Error                 CSI    0000000d@2024/8/30:13:29:05.037 (F) onecore\base\wcp\rtllib\win32lib\delta_library.cpp(287): Error NTSTATUS_FROM_WIN32(ERROR_INVALID_DATA) originated in function Windows::Rtl::DeltaDecompressBuffer expression: g_pfnApplyDeltaB(( (DELTA_FLAG_TYPE)0x00000000 ), ReferenceInput, CompressedInput, &UncompressedOutput)
[gle=0x80004005]

Please provide a copy of the COMPONENTS hive.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[lggaleanor]

Hi, I attached the components file.

Regards,

 

[Maxstar]

Hi,

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.

 

[lggaleanor]

Hello @Maxstar

I executed the steps, but it failed with the error Error 0x8007371b.

I have attached the new copy of the CBS logs.

Regards,

 

[Maxstar]

Hi,

Export SBS (SideBySide) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file SideBySide (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[lggaleanor]

Hello @Maxstar,

Here the SideBySide.

Do you know what was the root cause of this issue?

I would like to prevent in other servers.

Regards,

 

[Maxstar]

2024-09-06 15:03:39, Info                  CSI    00000113 Changelist winner missing files - Microsoft-Windows-WMI-Core, version 10.0.17763.5933, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
2024-09-06 15:03:39, Error                 CSI    00000114@2024/9/6:20:03:39.285 (F) onecore\base\wcp\componentstore\csd_winners.cpp(1279): Error STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE originated in function OriginateFilesMissingError expression: (null)
[gle=0x80004005]

I'll need to do some more research, and as it seems I have to rebuild a VM for it as well. So this may take some time.

 

[Maxstar]

Please attempt to update again with Process Monitor running.

Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the capture icon (CTRL +E) on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer | Send Large Files Fast - Up To 2GB Free and provide the link.
6. Upload also the latest CBS log for the time stamps.

 

[lggaleanor]

Hello @Maxstar

Here the files that you request.

LogFile.zip

Regards,

 

[Maxstar]

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update again. If it fails attach a new copy of the CBS logs.

 

[lggaleanor]

Hi @Maxstar,

It works!! Thanks a lot, I did a donation to Sysnative, you are great!

However, I want to know where I can learn more about this kind of issues, to know why this happen and how to fix it for myself other issues and help with this community.

Thanks again!

 

[Maxstar]

Hi,

You're welcome! Glad to hear the issue has been resolved and many thanks for your donation to Sysnative...

If you're interested in such issues and Windows Update in general and how to deal with issues - and if you have ambitions to become a volunteer as well you can always sign-up for our Update Academy here at Sysnative.

I will mark this thread as solved, but you can always reply to this thread if you have further questions about the Academy of Sysnative.