[SOLVED] 2024-04 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB5036896) - Error 0x800f0982

Protomike · Apr 28, 2024

Hi team.

I have a domain controller running Win Server 2019 and have attempted to fix this a few different ways.
1. Manual install
2. DISM restore health - with source
3. SFC /Scannow
4. Uninstall all cumulative updates up till last successful install (incase of corruption) and tried updating again.
5. Disk clean up with the update service off to try clean out old updates.
6. Some others I can't remember.

I have attached all the items requested in the welcome email including the FRST logs.

Your assistance is greatly appreciated.

Protomike · Apr 29, 2024

Bumping for visibility - Please help

Protomike · Apr 29, 2024

I have added the ComponentScanner.txt file. The instructions included in the welcome notice didn't include this. I have also added the CBS folder separately (was included in the original zip)

Protomike · May 2, 2024

Bump for visibility.

Protomike · May 6, 2024

Hi there,

Windows server 2019, 1809 (OS Build 17763.107) which refuses to install cumulative update KB5036896

Here is the breakdown

sfc /scannow:

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

DISM command (standard):

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.1

Image Version: 10.0.17763.107

[===========================94.7%====================== ]
Error: 0x800f0950

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

DISM command (With Source):

C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth /Source:WIM:H:\sources\install.wim:2 /LimitAccess

Deployment Image Servicing and Management tool
Version: 10.0.17763.1

Image Version: 10.0.17763.107

[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

Even tried to install it manually.

Attached files: cbs.zip, componentsscanner.txt

Thank you!

Maxstar · May 7, 2024

Hi and welcome to Sysnative,

I have merged both threads.

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

Protomike · May 7, 2024

Hi Maxstar,

Thank you for this.
I have run the SFCFix and allowed to complete with reboot.
The DISM was successful:

Deployment Image Servicing and Management tool
Version: 10.0.17763.1

Image Version: 10.0.17763.107

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

However, still no success with the update which failed with error "0x800f0982"

See SFCFix.txt attached.

Thanks in advance.

Maxstar · May 7, 2024

Please attach the latest CBS logs.

Protomike · May 7, 2024

No problem. I have attached the latest CBS logs.

Thank you!

Maxstar · May 7, 2024

Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Protomike · May 7, 2024

Componants.zip uploaded.

Maxstar · May 7, 2024

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

Protomike · May 7, 2024

Tried both via windows update and manual update. Did not work either way.
Attached the SFCFix txt. The CBS was too big, so here is the wetransfer link:
CBS latest.zip

Thank you in advance.

Maxstar · May 7, 2024

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

Protomike · May 7, 2024

Hi Maxstar,

Ran the fix again. Update still failed, even with manual install attempt.

Attached SFCFix.txt and CBS logs to WeTransfer:
CBS.zip

Maxstar · May 8, 2024

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

Protomike · May 8, 2024

Hi there.

It seems that the update worked half way. It got to the restart option.
When hitting Restart, I got this message:

"We're having trouble restarting to finish the install. Try again in a little while. If you keep seeing this, try searching the web or contacting support for help. This error code might help: (0x80070005)"

Is it safe to restart manually?
I have uploaded the CBS logs and SFCFix.txt via wetransfer.
SFCFix.txt

Thanks in advance

Maxstar · May 8, 2024

Yes, please restart the server manually and check the Windows window to see if another error is displayed or not.

Protomike · May 8, 2024

The reboot was fine, but now its stuck on boot, "Working on update. 100% complete. Do not turn off your computer"
Its been like this for 15 minutes.

Im a little worried that its stuck here.

Maxstar · May 8, 2024

Please wait a bit longer (a couple of hours), this process including removing older updates could take some time. So don't restart the system until it will rollback the update by itself.

[SOLVED] 2024-04 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB5036896) - Error 0x800f0982

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