2024-03 Cumulative update for Windows Server 2019 for x64-based Systems (KB5035849) - Failed to install

[AndCla]

Hello,

When I try to install the 2024-03 Cumulative update for Windows Server 2019 for x64-based Systems (KB5035849) he fails to install.
I already tried the first 4 steps from this post (Windows Update Forum Posting Instructions).

I hope you guys can help me. Thanks!

 

[Gary R]

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• The file will likely be too large to upload here, if so please upload to a file sharing service.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

Please post me the link to the file

 

[AndCla]

Hello Gary,

See the attached file.

 

[Gary R]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download SFCFix.exe and save it to your desktop.
• Download the attachment SFCFix.zip and also save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Click Search button and type Command Prompt
• From the results, right click on the Command Prompt icon, and select Run as administrator
• A Command Window will open.
• Copy paste the command below into it, then press Enter
• Dism /Online /Cleanup-Image /RestoreHealth
• Once DISM has finished running ...
  • Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
• If the file is too large, upload it to a file sharing service, and post me the link.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

 

[AndCla]

Hello Gary,

See the attached files.

 

[Gary R]

Latest CBS.log not flagging anything, so please try updating your computer.

If successful please let me know.

If not, please post the CBS.log created after your update attempt.

 

[AndCla]

Hello Gary,

Unfortunately it is not yet possible to update.

See the attached file for the CBS.log

 

[Gary R]

I'd like to have a look at your CBS hive file, so can you please do the following ....

• Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (.)
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, please upload to a file sharing service.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

 

[AndCla]

Hello Gary

Here you go...

 

[Gary R]

Going to have to consult with my colleagues on what I'm finding in your latest log. Could take a while. Will get back to you as soon as I can.

 

[Gary R]

• Click on search and type ... Command
  • Select Command Prompt
  • Select Run as Administrator
• Allow any UAC prompt
• Now copy/paste the following commands one at a time to the command prompt ....
• reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s > "%userprofile%\desktop\ProfileList.txt"
  reg query "HKEY_USERS" >> "%userprofile%\desktop\ProfileList.txt"
  wmic useraccount get name,sid > "%userprofile%\Desktop\SID.txt"
• After each hit Enter
• When finished close the Command Prompt Window
• Files named ProfileList.txt and SID.txt should be on your desktop.
• Please post them, or attach them to your next reply.

 

[Gary R]

Been almost a week since I last posted.

Do you still need help ?

If I don't hear back from you within 24 hours I will presume not, and will close this topic.

 

[Gary R]

THIS TOPIC IS NOW CLOSED

If you still need help, open a new topic and wait for a new helper.