S SortAcontributor Well-known member Joined Nov 30, 2022 Posts 78 Dec 29, 2022 #61 thanks for continue the support. attached is results. Attachments SearchReg.txt 524.1 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 Dec 29, 2022 #62 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: FRST File Search Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste *KB5020010* into the Search box and click the Search Files button. When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'Search.txt' to your next reply. Attachments fixlist.txt 463.8 KB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: FRST File Search Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste *KB5020010* into the Search box and click the Search Files button. When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'Search.txt' to your next reply.
S SortAcontributor Well-known member Joined Nov 30, 2022 Posts 78 Dec 29, 2022 #63 attached outcome on both step 1 & 2 Attachments Search.txt 56.5 KB · Views: 2 Fixlog.txt 954.6 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 Dec 29, 2022 #64 Run the command sfc /scannow in a elevated commandprompt and report the result. If it fails copy the file C:\Windows\Logs\CBS\cbs.log to your desktop, zip the copied file and attach the zipped cbs.log to your next reply.
Run the command sfc /scannow in a elevated commandprompt and report the result. If it fails copy the file C:\Windows\Logs\CBS\cbs.log to your desktop, zip the copied file and attach the zipped cbs.log to your next reply.
S SortAcontributor Well-known member Joined Nov 30, 2022 Posts 78 Dec 29, 2022 #65 ran fine. Attachments sfc.PNG 10.2 KB · Views: 0
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 Dec 29, 2022 #66 Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:5018476 Let me know if it says it was successful or if there are any errors.
Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:5018476 Let me know if it says it was successful or if there are any errors.
S SortAcontributor Well-known member Joined Nov 30, 2022 Posts 78 Dec 29, 2022 #67 not installed. Attachments wusa.PNG 42.1 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 Dec 29, 2022 #68 FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST. Copy and paste KB5018476 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST. Copy and paste KB5018476 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
S SortAcontributor Well-known member Joined Nov 30, 2022 Posts 78 Dec 29, 2022 #69 attached Attachments SearchReg.txt 847.9 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 Dec 29, 2022 #70 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: Remove Updates Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following commands into it, then press enter after each. wusa /uninstall /KB:5021296 wusa /uninstall /KB:5021294 Let me know if it says it was successful or if there are any errors. Attachments fixlist.txt 769.6 KB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: Remove Updates Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following commands into it, then press enter after each. wusa /uninstall /KB:5021296 wusa /uninstall /KB:5021294 Let me know if it says it was successful or if there are any errors.
S SortAcontributor Well-known member Joined Nov 30, 2022 Posts 78 Dec 31, 2022 #71 Step-1 Completed - attached is fixlog Step-2 neither of them were installed. Attachments Fixlog.txt 1.5 MB · Views: 1 KB-5021294.PNG 20.3 KB · Views: 1 KB-5021296.PNG 44.5 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 Dec 31, 2022 #72 FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST. Copy and paste KB5021294;KB5021296 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST. Copy and paste KB5021294;KB5021296 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
S SortAcontributor Well-known member Joined Nov 30, 2022 Posts 78 Jan 1, 2023 #73 Thank for contineous support during last year - its 2023! yah! Hope you have wonderful time... Here are results you've asked for. Attachments SearchReg.txt 572 bytes · Views: 1
Thank for contineous support during last year - its 2023! yah! Hope you have wonderful time... Here are results you've asked for.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 Jan 2, 2023 #74 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: Run the command sfc /scannow in a elevated commandprompt and report the result. If it fails copy the file C:\Windows\Logs\CBS\cbs.log to your desktop, zip the copied file and attach the zipped cbs.log to your next reply. Attachments fixlist.txt 202 bytes · Views: 2
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: Run the command sfc /scannow in a elevated commandprompt and report the result. If it fails copy the file C:\Windows\Logs\CBS\cbs.log to your desktop, zip the copied file and attach the zipped cbs.log to your next reply.
S SortAcontributor Well-known member Joined Nov 30, 2022 Posts 78 Jan 2, 2023 #75 Step-1: Fixlog for your review Step-2: sfc /scannow ran w/o errors. Attachments Fixlog.txt 792 bytes · Views: 1 sfc-1.PNG 22.6 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 Jan 3, 2023 #76 Run the command dism /online /cleanup-image /restorehealth in a elevated commandprompt and report the result.
Run the command dism /online /cleanup-image /restorehealth in a elevated commandprompt and report the result.
S SortAcontributor Well-known member Joined Nov 30, 2022 Posts 78 Jan 3, 2023 #77 Ran and seems it repaired store corruption. Here it is screenshot Attachments dism-online.PNG 14.8 KB · Views: 1 Last edited: Jan 3, 2023
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 Jan 3, 2023 #78 Copy the file c:\windows\logs\dism\dism.log to your desktop. Zip the copied file and attach the zipped dism.log to your next reply.
Copy the file c:\windows\logs\dism\dism.log to your desktop. Zip the copied file and attach the zipped dism.log to your next reply.
S SortAcontributor Well-known member Joined Nov 30, 2022 Posts 78 Jan 3, 2023 #79 attached Attachments dism.zip 996.7 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 Jan 3, 2023 #80 Check Windows Update and provide a screenshot of the available important updates.