[10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sys]

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Kevet

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Joined
Dec 10, 2017
Posts
10
Hello, I registered to this forum to try and see if I can fix my audio and video stuttering.

I started having audio and video stuttering around April of 2017 when one night I
turned off my computer and went to sleep. Next day when I got out of school and
returned to home I started experiencing audio and video stuttering problems.

I have returned the computer to warranty, they said that the computer was fixed and everything was working.
They shipped the computer back to my house and I put all the cables back and turned on the computer.
When I played a video to test that my computer had no audio and video stuttering then it still stuttered.

I tried to install Windows 7 but it stuttered worse and more lag.

LatencyMon just said that ndis.sys and nvlddmkm.sys caused the problem, some times the HD Audio Bus.

I saw other threads regarding the same problem that I have and TomasD (one of the forum staff) told to run a Xperf trace.
I don't know if he is still online but I ran a Xperf trace and I have a CPU.etl rar file which I uploaded to Dropbox. Dropbox - CPU.rar
I hope that someone can help because I really want to solve this problem. Thank you.

I ran a Xperf trace and uploaded the trace.etl file to dropbox. The link is Dropbox - trace.rar

Specs:

Barebones PC built by a company in my country (Estonia)
Desktop
No model number.
Windows 10
64 bit OS.
No service pack. I have creators update on win 10 if im not wrong... version 15063
Windows 10 was original.
OS was pre installed on the desktop.
Hardware is 9 months including everything.
Age of OS installation is 1-2 months.
I have reinstalled the OS.
Intel Core i5-7600 3,5 ghz
8 GB of ram, don't know the brand and its in a single channel slot.
MSI GeForce GTX 1070 8GB OC.
ASRock H110M-DGS, was before H110M-DVS but was changed in warranty.
My power supply is VX-650 by Aerocool which is 650w.
I think driver verifier is enabled im not sure...
I am using anti virus which is malwarebytes.
I use tunnelbear for some stuff but that doesn't affect my pc at all.
I use daemon tools as my disk tool but hasnt affected the system aswell.
I have underclocked but I clocked back to original because it didnt affect anything on the pc
 

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Last edited by a moderator:
Re: Audio and video stuttering [ndis.sys and nvlddmkm.sys] UPDATED

Be sure that your BIOS, audio and video drivers are updated.
 
Run this command from an elevated command prompt:
((verifier /query && verifier /querysettings) > "%userprofile%\desktop\VerSett.txt")
Click to expand...
VerSett.txt should appear on your desktop: open it and post the results here.
If, in the first line, it doesn't say No drivers are currently verified., disable verifier: from an elevated command prompt, launch this command:
verifier /reset
Click to expand...
At the moment, I can't remember if you need to restart windows.
Most likely, you should restart it.
 
Last edited:
The VerSett says "An unsupported command line parameter was specified.Run "verifier /?" for command line assistance."

Plus if I try to reset verifier than it says no changes were made.
 
These are the results

No drivers are currently verified.

Verifier Flags: 0x00000000


Standard Flags:


[ ] 0x00000001 Special pool.
[ ] 0x00000002 Force IRQL checking.
[ ] 0x00000008 Pool tracking.
[ ] 0x00000010 I/O verification.
[ ] 0x00000020 Deadlock detection.
[ ] 0x00000080 DMA checking.
[ ] 0x00000100 Security checks.
[ ] 0x00000800 Miscellaneous checks.
[ ] 0x00020000 DDI compliance checking.


Additional Flags:


[ ] 0x00000004 Randomized low resources simulation.
[ ] 0x00000200 Force pending I/O requests.
[ ] 0x00000400 IRP logging.
[ ] 0x00002000 Invariant MDL checking for stack.
[ ] 0x00004000 Invariant MDL checking for driver.
[ ] 0x00008000 Power framework delay fuzzing.
[ ] 0x00010000 Port/miniport interface checking.
[ ] 0x00040000 Systematic low resources simulation.
[ ] 0x00080000 DDI compliance checking (additional).
[ ] 0x00200000 NDIS/WIFI verification.
[ ] 0x00800000 Kernel synchronization delay fuzzing.
[ ] 0x01000000 VM switch verification.
[ ] 0x02000000 Code integrity checks.


[X] Indicates flag is enabled.


Boot Mode:


Persistent


Rules:


All rules are using default settings


Verified Drivers:


None
 
There are three revisions for H110M-DGS and H110M-DVS (your previous MB).
Do you know the exact revision of your motherboard? (it is the first, the second or the third? Or don't you know?)
When did the change happen?

The following is valid for the first released version.
On asrock, they say i5-7600(B0) is supported since bios P7.10.
Bios detected in msinfo: 1.20 (but dated 10 May 2017? How is it possible?).
Newer BIOS is 7.40 31 March 2017 (for the first released MB).
Did you already update it?
If yes, did you update it inside the windows environment?
Or via "instant flash"?
 
Last edited:
When motherboard was changed then it hasn't been updated.

My previous motherboard was rev 3.0, I have a glass panel on my case so I see everything in my setup including motherboard rev.
New motherboard is 3.0 rev aswell.
I don't want to update because it doesn't have some new features I think... i havent checked
 
Newer BIOSs are present:
- stable P7.10 10/17/2017
- beta P7.11 12/19/2017

CPU intel i5-7600 supports DDR4-2133/2400 (and DDR3, but this MB supports DDR4) @ 1.35V.
I don't know your ram model, speed and slot, therefore I can't check anything for it. Could you provide any details for it?
A speccy snapshot could bring up more details.

Intel management engine driver version 11.7.0.1045 (Dec 6 2017) is present: did you install it? What's the current version of it?
Intel Rapid Storage Technology version 15.2.0.1020 (Nov 22 2016) is present: did you install it? What's the current version of it?

Open device manager, universal serial bus controllers, and try right-click --> update driver on all USB 3.1 and 3.0 items.
 
Last edited:
xilolee said:
Newer BIOSs are present:
- stable P7.10 10/17/2017
- beta P7.11 12/19/2017

CPU intel i5-7600 supports DDR4-2133/2400 (and DDR3, but this MB supports DDR4) @ 1.35V.
I don't know your ram model, speed and slot, therefore I can't check anything for it. Could you provide any details for it?
A speccy snapshot could bring up more details.

Intel management engine driver version 11.7.0.1045 (Dec 6 2017) is present: did you install it? What's the current version of it?
Intel Rapid Storage Technology version 15.2.0.1020 (Nov 22 2016) is present: did you install it? What's the current version of it?

Open device manager, universal serial bus controllers, and try right-click --> update driver on all USB 3.1 and 3.0 items.
Click to expand...

I have done that but that doesn't help at all. I think the stuttering is in the GPU because everytime when I install nvidia drivers then it stutter but without nvidia drivers and using igpu it works like a charm. I also bought myself HyperX Cloud 2's for christmas because I needed a new headset aswell as a good microphone, it included a premium soundcard with 7.1 and when I played Rust with the sound card, there was minimal audio stuttering but it still happens sometimes.
 

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