[10ProV1703b15063 x64] Windows 10 Pro BSD

GaryB

GaryB

Contributor
Joined
Jul 17, 2016
Posts
29
Location
Louisiana
Custom Build Computer December 2012
Asrock MB Z77 OC Formula LGA 1155
32 GB PC3 12800 Corsair Vengeance Desktop
Sapphire Video Card 7970 3G
Intel Core I7 3770K 3.5G 8M
Samsung 850 EVO 250GB 2.5-Inch SATA III Internal SSD (MZ-75E250B/AM)
Seagate Constellation ES ST1000NM0011 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Enterprise Hard Drive (Storage)
Windows 8 PRO (OEM)
Upgraded to Windows 10 Pro with free upgrade a few weeks before the free upgrade was discontinued.

After having problems with BSOD, I reformatted the system disk and downloaded Windows 10 Pro from Microsoft and made a Dvd.
I did a New Install on the present system.
I had lost all my files on my 1Tb Seagate drive and attempted to reinstall them to an old 1Tb 7200 Rpm drive I added to the computer.
My computer would crash almost every time I copied more than 3 or 4 gigs of information.
I upgraded all drivers, and finally the Bios and that seemed to resolve the problem with only a few crashes the last 6 months.
A recent Windows 10 update started it crashing again.
I uninstalled the update and put new updates on hold for a month.
Computer has been more stable but had a couple crashes so I ran Sfc /scannow and found no errors and I ran chkdsk /r /f from an administrators command line. Computer has crashed again and I fear when windows updates start again it will resume crashing.
 

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Re: Windows 10 Pro BSD

Hello GaryB :)

I've had a look through your BSOD crash files and they are consistently pointing to memory corruption. This is most likely to be a faulty RAM stick but it could be errors in reading and writing to your hard disk.

Please carry out a test of your RAM using Memtest86. Follow the guidelines in this tutorial: https://www.sysnative.com/forums/ha...est-ram-memtest-org-memtest86.html#post203115

It will take a long time to complete if you do all 32GB at once (probably 1-2 days) so you can take out the sticks and then test them one at a time, the test will take only a few hours for each 8GB stick.

Please post back the results - take a photo of the final screen before you stop then test is easiest way to do this.

If you find no errors we can move on to further hard disk testing.
 
Re: Windows 10 Pro BSD

Thanks for your prompt reply. I have "Who Crashed" installed and it indicated possible memory corruption or a driver. I will post results back after a few days. Thanks again.
 
Re: Windows 10 Pro BSD

There were no drivers implicated in the crash dumps but that does not mean that there are no drivers misbehaving, it is just that they are not being recorded. Finding the cause requires a systematic approach. I suggest we check the RAM first, then the hard disks, then we can run Driver Verifier. Follow the links for these last two tasks.
 
  • MB Bios updated
    Supports DDR3 1600/1333/1066
    Max capacity of system memory: 32GB
    10 OS not included in specs, but, in their download webpage, W10 downloads are available
  • CPU max capacity of system memory: 32GB
    Memory Types DDR3 1333/1600
  • RAM model (right?) CML32GX3M4A1600C10 4x8GB kit not present in qvl, but should be compatible.
  • Shown by MSINFO
    Drives:
    1. c: 209GB (local fixed disk)
    2. d: 931GB (local fixed disk)
    3. e: fat32 32gb esd-usb (local fixed disk)
    4. k: (cd-rom disc)
    Disks:
    1. (c:) Samsung SSD 850 EVO 250GB
    2. (d:) ST1000DM003-1CH162 (you forgot this)
    3. (e:) ST1000NM0011 932GB shows one 32GB partition
      It seems you installed the windows 10 usb media here and lost all files... And 900GB that you aren't using. (right?)
 
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Sorry it took so long to get back to you, I had been sick and then we had the holidays with little ones from out of state running around that kept me from pulling the ram out and doing tests. You are correct in your above assessment of my Hard disk (E). While working on a friends computer I downloaded the Windows media 10 creation tool and because my computer was identifying my Internal Hard drive as a Usb drive and me not verifying that the Usb thumb drive I had inserted was the correct Usb it would write to, the Windows 10 usb media tool formatted my hard drive that Windows was erroneously reporting as a Usb drive. I have not been using this drive because I was running several file recovery applications on the drive. My backup of the drive was about 6 months old. While restoring my backups and my recovered files to the 1Tb ST1000DM003-1CH162 hard drive was when I really started having a lot of crashes when restoring large files. The computer would copy a few a gigabytes fine but would crash if I tried to copy too much.

I did run the test on my ram but the 1st test on a single 8 gig stick of ram took 7:46 minutes so it basically took 4 days to run all tests. After this 1st test took so long I downloaded Memtest86 Version 7.4 and put it on my Usb drive because they indicated it ran faster and had fixed some problems with the old version. It did save some time even when I set it to 8 passes (the default was 4 passes) The 1st 2 sticks were fine and no errors were found. The 3rd stick the computer would not boot up to Windows. The test showed it had 498302 errors. The 4th stick of ram found no errors. I also checked the ram in all four ram slots and only had problems with the one stick of ram. I am now running 2 sticks of ram in dual mode. According to my Mother board specs if I use the 3 sticks of ram it will cause my MB to run in single channel mode. I am not sure if 3 sticks running single mode would be as good as the 2 in dual channel mode.

I tried windows update and it still would not update. Windows history of updates has about 15 messages like this: 2018-01 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4056891) Failed to install. The latest entry is on 01/07/2018 and this is after I took the bad ram out and left the 2 good sticks in the machine. I have had no crashes since I took the bad ram out. Windows update is showing it has the update ready to install and needs rebooting which I will attempt after I send this message. I did run Microsoft's WsReset.exe to reset the cache as I thought this would help but it didn't.

What do I need to do now? I would like to think the bad ram was the problem with my BSD and hopefully that is resolved. Do I need to run the Sysnative File collection app again? Do I need to open another topic to trouble shoot my Windows update not working or can you handle that? Also I would like to get some help with all 3 of my Computer drives showing up with the option to eject them under the Safely remove hardware and Eject media tool. I have the 1 Internal ST1000NM0011 932GB that has the one 32GB partition that shows up as a Usb drive. It is connected to the mother board in a Sata 6 slot.
 
Windows successfully updated. I think the bad ram had been giving my problems for a while. Glad you had me run the memtest.
 
If you didn't get BSODs when you were doing the things that caused it, problem solved.
For W.Updates problems, open a new thread in the windows update sub-forum.
For the two or three RAM sticks: I'm currently using three ram sticks.
Speccy says:
Code: 
Size				10240 MBytes
Channels #			Dual
DRAM Frequency			666.5 MHz
CAS# Latency (CL)		9 clocks
RAS# to CAS# Delay (tRCD)	9 clocks
RAS# Precharge (tRP)		9 clocks
Cycle Time (tRAS)		24 clocks
Bank Cycle Time (tRC)		33 clocks
Confirmed by hwinfo64 and cpu-z (it says the stick in the other slot runs as single rank/channel).
 
I appreciate your help. I will give it a while but I feel good about identifying the bad ram. I will attempt to resolve the issue of my Internal Hard drives showing up with the option to eject them under the Safely remove hardware and Eject media tool. I found information on how to edit the registry to make Windows identify the drive correctly that I plan to try.
Add a new "Multi String Value" called "TreatAsInternalPort" to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\storahci\Parameters\Device with the values "0|1|2|3|4|5|" (the | symbolizes a new line)​
 

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