0x80096002 Windows Update error

[Louwwieee42]

Hi,

I've been pulling my teeth out with this error, I've tried all you would imagine - SFC, Checkdisk, DISM, checked services, registered dll's, cleared the SoftwareDistribution folder..
I am also un-able to install anything from the store, same issue - The issue is persistent across all users.

 

[britechguy]

Have you tried: Doing a Windows 10 Repair Install or Feature Update Using the Windows 10 ISO file?

If so, then head over to the Windows Update forum on Sysnative and ask there. If not, at least give it a try and then, if it doesn't fix the issue, post a new topic on the aforementioned forum, making reference to this one so the history about what's been done is known.

 

[Sysnative Windows Update]

Hi!

Please attach CBS.log after receiving the error.

 

[Louwwieee42]

Have you tried: Doing a Windows 10 Repair Install or Feature Update Using the Windows 10 ISO file?

If so, then head over to the Windows Update forum on Sysnative and ask there. If not, at least give it a try and then, if it doesn't fix the issue, post a new topic on the aforementioned forum, making reference to this one so the history about what's been done is known.

I have just done this - No change, thanks for the idea though.

Hi!

Please attach CBS.log after receiving the error.

I can't seem to open it with any commands, have tried going to C:\Windows\Logs\CBS and it doesn't exist, I ran sfc /scannow which found nothing.

 

[Louwwieee42]

I have just done this - No change, thanks for the idea though.



I can't seem to open it with any commands, have tried going to C:\Windows\Logs\CBS and it doesn't exist, I ran sfc /scannow which found nothing.

Nevermind, I'm an idiot - Attached.

 

[Sysnative Windows Update]

There are no errors in the log. What is your connection type?

 

[Louwwieee42]

There are no errors in the log. What is your connection type?

Ethernet, I can try the update again if you like and re-send some new logs.

 

[Sysnative Windows Update]

Yes, please. Also, please let me know what is the update number.

 

[Louwwieee42]

Yes, please. Also, please let me know what is the update number.

Attached new log - I can't seem to view installed updates via the settings menu - Here's what I have on Control Panel though.

 

[Sysnative Windows Update]

No errors. Please wait until tomorrow then upgrade to the latest version.

 

[Louwwieee42]

No errors. Please wait until tomorrow then upgrade to the latest version.

Still the same issue.

 

[Sysnative Windows Update]

This is not a Windows Update issue then.


Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

 

[Louwwieee42]

This is not a Windows Update issue then.


Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

I downloaded the update tool from Microsoft to try that now the update has been released.
I will re-start my machine now to see if it installs - I have attached the 2 logs as requested.

 

[Louwwieee42]

I downloaded the update tool from Microsoft to try that now the update has been released.
I will re-start my machine now to see if it installs - I have attached the 2 logs as requested.

As an update, yeah the install failed see the screenshot below - Just changed `start` from `2` to `4` in `Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aksfridge` so will re-try now.

 

[Sysnative Windows Update]

Yep, that's the issue.

 

[Louwwieee42]

Yep, that's the issue.

So I ran the updater again, it installed but still un-able to check for Windows Updates or install Store Apps.

 

[Sysnative Windows Update]

Please do the following:


GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

• Download the portable version of GSmartControl and save it on your Desktop;
• Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
• Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
• You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
• Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
• Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
• Please note: If the SMART Status reads: Unsupported, stop and let me know.
  
  

 

[Louwwieee42]

Please do the following:


GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

• Download the portable version of GSmartControl and save it on your Desktop;
• Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
• Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
• You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
• Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
• Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
• Please note: If the SMART Status reads: Unsupported, stop and let me know.
  
  

Hi,

I did this yesterday and here are my results.

 

[Sysnative Windows Update]

Please create a new local administrator account and log in with it. Test things while logged in.

 

[Louwwieee42]

Please create a new local administrator account and log in with it. Test things while logged in.

Also did that yesterday, made no difference.
Just re-tried now scene as I did the update with the tool - Same issue.