0x80073721 Error when updating on Windows 7 KB4561643

EugenFo · Jun 15, 2020

Hey guys and girls,

I'm getting the 0x80073721 error when trying to update an windows 7 x64 ESU machine.

I run the System Update Readiness Tool and CBS.log shows the following error:

Code:

2020-06-15 14:14:56, Info                  CBS    Appl: Evaluating package applicability for package Package_444_for_KB4471318~31bf3856ad364e35~amd64~~6.1.1.5, applicable state: Installed
2020-06-15 14:14:56, Error                 CSI    0000000b@2020/6/15:12:14:56.661 (F) d:\w7rtm\base\wcp\componentstore\storelayout.cpp(3971): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::QueryMarksOnTopLevelComponent expression: (null)
[gle=0x80004005]
2020-06-15 14:14:57, Error                 CSI    0000000c (F) HRESULT_FROM_WIN32(14098) #181258# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::EnumDeploymentReferences(flags = 00000003, tlcid = @0x4cd8440, pszSubscription = (null), pszCodebase = (null))
[gle=0x80073712]
2020-06-15 14:14:57, Info                  CBS    Failed to call EnumDeploymentReferences on deployment: amd64_9de03baae14f3311deb0f0056e9caba8_31bf3856ad364e35_6.1.7601.24195_none_6c27558109f8420f [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2020-06-15 14:14:57, Info                  CBS    Failed to load deployment owners for deployment: amd64_9de03baae14f3311deb0f0056e9caba8_31bf3856ad364e35_6.1.7601.24195_none_6c27558109f8420f. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2020-06-15 14:14:57, Info                  CBS    Failed to load component owners on component: x86_microsoft-windows-authentication-authui_31bf3856ad364e35_0.0.0.0_none_2fcd72c43d921e2d, version: 6.1.7601.24195 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2020-06-15 14:14:57, Info                  CBS    Failed to load current component state [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2020-06-15 14:14:57, Info                  CBS    Failed to find or add the component family [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

I already tried several solution including sfc /scannow, deleting the windows update cache and so one, but none of them solved the issue.

Maybe you can help me here.

Best regards and stay healthy,

Eugen

Sysnative Windows Update · Jun 16, 2020

Hi!

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;
Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Please note: If the SMART Status reads: Unsupported, stop and let me know.

EugenFo · Jun 17, 2020

Hey softwaremaniac,
thanks for the advice, but unfortunately the SMART Status is not supported, because it's an VM with an virtual Disk.

Best regards,

Eugen

Sysnative Windows Update · Jun 17, 2020

Has the RAM been tested or replaced on the host recently?

EugenFo · Jun 17, 2020

No and no.

Sysnative Windows Update · Jun 17, 2020

OK.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

EugenFo · Jun 17, 2020

Hey softwaremaniac,
I did what you said.
I added the Fixlog.txt in the attachments.

Sysnative Windows Update · Jun 17, 2020

Hi!

SFCFixScript.txt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.[/list]

EugenFo · Jun 17, 2020

I did.
Here is the result:

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-06-17 11:15:07.963
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\nexenio\Desktop\SFCFixScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect.

Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-authentication-authui_31bf3856ad364e35_0.0.0.0_none_2fcd72c43d921e2d.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-authentication-authui_31bf3856ad364e35_0.0.0.0_none_2fcd72c43d921e2d.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect.
RegistryScript:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2020-06-17 11:18:12.308
Script hash: R/kgfb0qLto8kVFJFAowPMAKuANMZ3rqjtglJ6D/BJ4=
----------------------EOF-----------------------

Sysnative Windows Update · Jun 17, 2020

Run System Update Readiness Tool and attach CheckSUR.log.

EugenFo · Jun 17, 2020

I let the System Update Readiness Tool run again and I'm kind amazed that it finally shows some errors!

See the attached log.

Sysnative Windows Update · Jun 17, 2020

Thanks.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

EugenFo · Jun 17, 2020

I run it again.

See the log in the attachment.

Sysnative Windows Update · Jun 17, 2020

Please run System Update Readiness Tool and attach CheckSUR.log.

EugenFo · Jun 17, 2020

Okay. Now I get the result that everything is fine. That's exactly the same output that I got before I opened this thread.

Sysnative Windows Update · Jun 17, 2020

Retry updates and attach CBS.log if any fail.

EugenFo · Jun 17, 2020

Windows update is working again!
I'm deeply impressed and thank you very much!

Best regards,

Eugen

Sysnative Windows Update · Jun 17, 2020

Great news!

Glad to have assisted.

EugenFo · Jun 17, 2020

Could you generally explain what was the problem and what your fixes did?
I just know that an Component was somehow corrupted.

Sysnative Windows Update · Jun 17, 2020

Yes, a registry component was corrupt. I deleted it provided a non corrupt version.

0x80073721 Error when updating on Windows 7 KB4561643

Member

Inactive

Member

Inactive

Member

Inactive

Attachments

Member

Attachments

Inactive

Attachments

Member

Inactive

Member

Attachments

Inactive

Attachments

Member

Attachments

Inactive

Member

Attachments

Inactive

Member

Inactive

Member

Inactive