0x80073712 Error & Corruption - Windows 10 Pro ver 2004 Rev 630 Can't update

Cybr

Member
Joined
Dec 26, 2023
Posts
9
As stated, windows updates fail. I get error 0x80073712. Tried sfc /scannow and it states Windows Resource Protection could not perform the requested operation.
Ran SFCfix, states there's corruption it can't fix. Ran componentsscanner as well and it shows corruption.

Help! Trying to attach files as requested, but doesn't allow me to on the post creation - maybe in the replies....
 
Hi and welcome to Synative,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Please perform a RAM check with MemTest, it is recommended to run it for 8 passes (2 runs of 4 passes).
 
Passed those. Thanks for your help - Any other ideas?
 

Attachments

  • IMG_6223.jpg
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Hi,

Great, please attach a new copy of the COMPONENTS hive, and do you have recent backups of this system?
 
Components.zip attached.

I have OneDrive backups of files, but prefer to fix the issue rather than reload.
 

Attachments

Hi,

That's bad news because your COMPONENTS hive is badly damaged. For now I have repaired all the corrupt keys, however, about 3,000 COMPONENTS keys are still missing. So let's see what we can repair, and maybe we can upgrade this outdated build (2004) to (22H2) with the update assistant after some repairs.

Step 1. Replace Components Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download COMPONENTS.ZIP and save to your desktop.
  2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
  3. Now we have the COMPONENTS file that we will be using to replace your current one.
  4. Navigate to C:\Windows\System32\config
  5. Right-click on the current COMPONENTS file and select rename. Rename it to COMPONENTS.bad.
    Note: If you get an error that the file is in use, reboot your computer and then try again.
  6. Take the file from the Components folder on your desktop and paste it into C:\Windows\System32\config


Step 2. Reboot the system and download
61f7aba7309a1-ComponentsScanner_Icon.png
ComponentsScanner and save it to your desktop.
  • Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
  • Follow the on-screen instructions.
  • Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
  • Post the logfile ComponentsScanner.txt as attachment into your next reply.
 

Attachments

Hi,

Please use the following tool first and post the result.

Download the
61c988c2082b1-updateassistent.png
Windows 10 Update Assistant to your desktop.
  • Right-click on Windows10Upgrade9252.exe and select the option: Run as administrator.
  • Press the Update now button, click after the compatibility check on Next.
  • The Update Assistant will now download the latest Feature Update.
  • After verifying the download, the Feature Update will be installed.
  • When this process is ready, click on the Restart now button to complete the installation.
 
It says "Thank you for updating to the latest version of Windows 10" and a close button.
 
Hi,

Open the start menu and type winver, take a screenshot of this window and post it here.
 

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