Hello folks,
As the title states, I am unable to manually update apps in the Store. Currently, the apps in question are: the Microsoft Store itself, Cortana, and VP9 Video Extensions. In the Store, the error message I receive is "Something happened on our end." In my Reliability Monitor, the error message is
"Installation Failure: Windows failed to install the following update with error 0x80070057: 9NFFX4SZZ23L-Microsoft.549981C3F5F10."
Although the Problem Details state "Failed Windows Update," the 0x80070057 error appears to be independent of Windows Update because I have been able to receive standard Windows Updates and this is has me quite confused.
Based on the app history in my Revo Uninstaller, It looks like my system was running smooth up to 3/8/22 because on that date, it shows I was able to receive a few app updates without having to enter the store and do it manually. I got no new app updates from 3/8 on up until 4/11 when Cortana updated and on 4/12 when Mail and Calendar updated but the Store gives some conflicting information re: which apps updated and on which date. So I would say it was a few weeks ago when I started to notice the issue.
I have tried the usual steps (in safe mode/safe mode with networking, where possible) with no luck or with no errors/corruption found:
1. error check on my C drive
2.
DISM.exe /Online /Cleanup-Image /
Restorehealth
3. cleared Software Distribution Downloads and Cache
4. Windows Update troubleshooter
5. Windows Store Apps troubleshooter
6. wsreset
7. sfcfix
8. setupdiag (crashed/would not open) This is probably significant.
For a while, the Store would open, then close quickly but somewhere along the way, things improved to where I am at least able to open the Store and have it remain open.
Additionally, I tried to enter various commands I read about online to reregister my apps, I received many error messages in red. I didn't make note of the specifics. And in my Event Viewer, re: trying to update Cortana, KERNELBASE.dll is listed as the faulting module. Application Error 1000.
I fear if this issue isn't solved, any morning now I am going to wake up to a BSOD. Any assistance you can provide will be greatly appreciated. Thank you so much for your consideration!
