[SOLVED] 0x0000009f (0x0000000000000003) happened while I was not in the computer

brunoais · Oct 19, 2013

The error:
0x0000009f (0x0000000000000003, 0xfffffa8006a2dbb0, 0xfffff800038073d8, 0xfffffa8010ae1860
happened while I was not in the computer.
+ details please check the attachment I made according to this.

I was unable to get the perfmon report:

An error occured while attempting to generate the report.

The wait for the report generation tool to finish has timed out.

I tried 3 times

· OS - Windows 7 x64
· What was original installed OS on system? windows 8
· full retail version
· Age of system about 7 months with 3 months of use (it was in the shop before that).
· 3 months

· CPU -> Intel i7 - 3630QM @2.4GHz
· Video Card -> NVIDIA GeForce GT 740M
· Video Card -> Intel HD 4000
· MotherBoard -> ACPI x64

· System Manufacturer -> ASUS
· Exact model number (if laptop, check label on bottom) - (Sorry the letters are too small)

Patrick · Oct 21, 2013

Hi,

All of the attached DMP files are of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

This bug check indicates that the driver is in an inconsistent or invalid power state.

If we run an !irp on the blocked IRP address (4th parameter of the bugcheck), we get the following:

Code:

>[ 16, 2]   0 e1 fffffa800a84f210 00000000 fffff80002eb5710-fffffa800c948820 Success Error Cancel pending
           \Driver\nvlddmkm    nt!IopUnloadSafeCompletion

nvlddmkm = nvlddmkm.sys which is the nVidia video driver.

Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

Regards,

Patrick

brunoais · Oct 21, 2013

As I had already downgraded and it didn't help I'll now try what's left; the beta version.

Patrick · Oct 21, 2013

Great, keep me updated after doing so.

Regards,

Patrick

brunoais · Oct 21, 2013

ok, will do. I'll let you know in about 1 week if all went well, otherwise expect another dump investigation

.

Patrick · Oct 21, 2013

Not a problem. If you don't mind, I'd appreciate an update regardless of the outcome (good or bad). It helps to know if the recommendations we've given were the answer for any future users that may have the same issue via searching.

Regards,

Patrick

brunoais · Oct 28, 2013

Seems like it solved. The beta version seems to have done the trick.
Anyway, I'll continue testing to see if anything else wrong happens.

Patrick · Oct 28, 2013

Glad to hear, thanks a lot for the update. Go ahead and navigate to Thread Tools > Mark as solved when you're comfortable (top of thread page).

Regards,

Patrick

deuskopo · Oct 29, 2013

Brunoais,

May I ask what beta driver are you right now?

Thank you,
D

brunoais · Nov 6, 2013

Smells like solved to me.

The other issue I had seems unrelated to this problem and I think I solved the other one too.

@deuskopo:
9.18.13.3140 dated 27-09-2013

Sorry for taking so long to answer but it seems like the forum failed to send me the e-mail about your post.

Patrick · Nov 6, 2013

Not a problem, glad to hear everything is still okay. Good work!

Regards,

Patrick

Search

Search

[SOLVED] 0x0000009f (0x0000000000000003) happened while I was not in the computer

brunoais

Contributor

Attachments

Patrick

Sysnative Staff

brunoais

Contributor

Patrick

Sysnative Staff

brunoais

Contributor

Patrick

Sysnative Staff

brunoais

Contributor

Patrick

Sysnative Staff

deuskopo

Member

brunoais

Contributor

Patrick

Sysnative Staff

An error occured while attempting to generate the report.
	The wait for the report generation tool to finish has timed out.