1. #1
    JohnthePilot's Avatar
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    Download speed low

    Hi,

    I am only getting about 40 Mbps whereas I should be getting nearer 150 Mbps. My phone, on the same network and sitting next to my desktop is getting close to 150 Mbps. Using a LAN cable is out of the question as the router is upstairs. I've run every malware test possible and there is nothing.

    I've attached the text files from http://www.sysnative.com/apps/netsh_...jcgriff2__.exe
    Attached Files Attached Files


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  2. #2
    JohnthePilot's Avatar
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    Re: Download speed low

    Why can't I edit my post?

    This is the additional info requested by Rayda.

    This is a wireless connection

    Windows IP Configuration


    Host Name . . . . . . . . . . . . : Hanover
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No


    Ethernet adapter Local Area Connection 4:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-NordVPN Windows Adapter V9
    Physical Address. . . . . . . . . : 00-FF-6C-1B-02-B0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Ethernet adapter Local Area Connection 3:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Kaspersky Security Data Escort Adapter
    Physical Address. . . . . . . . . : 00-FF-CF-FA-79-50
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Ethernet adapter Local Area Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 74-D4-35-E3-1B-50
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Ethernet adapter Local Area Connection 2:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-Windows Adapter V9
    Physical Address. . . . . . . . . : 00-FF-0F-4E-B5-5E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Wireless Network Connection 2:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 26-E9-84-0B-E8-20
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Wireless Network Connection:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR938x Wireless Network Adapter
    Physical Address. . . . . . . . . : C4-E9-84-0B-E8-20
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 15 January 2018 17:21:09
    Lease Expires . . . . . . . . . . : 17 January 2018 05:21:10
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Ethernet adapter VMware Network Adapter VMnet1:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1
    Physical Address. . . . . . . . . : 00-50-56-C0-00-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::24da:9cbf:ba35:8627%32(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.107.1(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 536891478
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-72-2A-35-74-D4-35-E3-1B-50
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Ethernet adapter VMware Network Adapter VMnet8:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
    Physical Address. . . . . . . . . : 00-50-56-C0-00-08
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::50c5:c64c:e76a:c6d2%33(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.58.1(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 553668694
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-72-2A-35-74-D4-35-E3-1B-50
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Tunnel adapter isatap.{D4BA916A-32E7-4A20-A3A4-0C2172A2C19D}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.{84993FFC-5B47-4004-9EF3-06710F522B21}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.{3E0A36FA-FA6D-4CD6-90FB-FB436B88947C}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Local Area Connection* 18:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Local Area Connection* 21:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes




    ISP is Virgin Media


    It is a cable connection


    Router is Virgin Media's Super Hub 2ac, which is a Netgear VMDG490


    Kaspersky Internet Security Suite 2018. Additionally, regularly run Malwarebytes, SpyBot and Eset


    Xirrus Wi-Fi Inspector gives a 403.

  3. #3
    Digerati's Avatar
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    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: Download speed low

    Has it always been like this or is this a recent change?

    Can you move this computer upstairs temporarily for a test to see if performance improves? This could just be a simple problem of too much distance, too many barriers (walls, floors, ceilings) or interference from other devices or surrounding networks.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

  4. #4
    JohnthePilot's Avatar
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    Re: Download speed low

    Quote Originally Posted by Digerati View Post
    Has it always been like this or is this a recent change?

    Can you move this computer upstairs temporarily for a test to see if performance improves? This could just be a simple problem of too much distance, too many barriers (walls, floors, ceilings) or interference from other devices or surrounding networks.
    No, this has been going on for some time.

    It isn't physically possible to take the machine upstairs. But if it was distance, etc., why does my phone give me c150 Mbps when it's sitting next to the desktop machine?

  5. #5
    Digerati's Avatar
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    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: Download speed low

    Could be many reasons. Different antenna orientation, interference, faulty components and more.

    But if you phone and other devices are getting good speeds, that indicates your router and modem and ISP connection are all good.

    I am assuming both the computer and phone connect via the same band (2.4GHz or 5GHz). You could also check into priority settings in your router to let your PC have a higher priority.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

  6. #6
    JohnthePilot's Avatar
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    Re: Download speed low

    Yes, both on 5G. I get a good signal.

  7. #7
    Digerati's Avatar
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    Posts
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    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: Download speed low

    Does the router have movable antennas? You could try them in a different orientation. If internal, you can turn the entire router 90.

    FTR, for PCs, I prefer wireless adapters with external antennas, similar to this. That one has detachable antennas so, with the appropriate cables, you can raise the antennas and mount high up on the wall or something. Or there is this one that might be worth considering.

    It sure would be good if you could test that computer closer to the router, however.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

  8. #8
    JohnthePilot's Avatar
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    Re: Download speed low

    My router hasn't got external antennae, but my adapter has. I've tried changing the positions of these but it makes no difference. I think you're right; I'll have to try moving my machine upstairs and making a direct connection.

  9. #9
    plodr's Avatar
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    Re: Download speed low

    Instead of moving the computer, have you considered powerline adapters?

    My husband had 3 computers in the basement - all desktops. At one point I used a linksys wireless adapter but the speed was slow.

    I purchased 2 of these:Download speed low-xavb2001_0-jpg

    One is plugged into a wall outlet and attached by a short cable to the router. The other is plugged in near his basement computer desk and uses a cable attached to his computer. When he had 2 computers that he used online, I attached a switch to the powerline adapter then I was able to run a cable to each computer.

    Currently he only has his Win 7 computer online. I've been using this setup for about 9 or 10 years.

  10. #10
    Digerati's Avatar
    Join Date
    Aug 2012
    Location
    Nebraska, USA
    Posts
    3,396
    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: Download speed low

    Powerline adapters have been a boon or bust - depending on who you talk too.

    If the house is older and the wiring is not up to code, performance may suffer. If the two ends are on different circuits, it may not work at all. But if your wiring is good and you are on the same circuit (or it works fine across circuits), users report it works great.

    If you go this route, I would make sure the retailer has a generous return policy - just in case the performance is not satisfactory.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

  11. #11
    JohnthePilot's Avatar
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    Re: Download speed low

    Yes, my router and computer are on different circuits and the wiring is not as good as it could be. I think I'll try moving the computer first, just to establish where the problem is. My computer is reporting the signal strength as good, which is why I suspect the problem is in the computer.

  12. #12
    Digerati's Avatar
    Join Date
    Aug 2012
    Location
    Nebraska, USA
    Posts
    3,396
    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: Download speed low

    My computer is reporting the signal strength as good, which is why I suspect the problem is in the computer.
    I am inclined to agree. Though not sure why. If you move it closer and can connect via Ethernet at full speed, you will know the problem is with your wireless adapter.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

  13. #13
    JohnthePilot's Avatar
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    Re: Download speed low

    I've finally got around to doing something about this. Moving the computer was out of the question, so I got a 20m patch cable and connected with that. I am now getting in excess of 160 Mbps, so it looks as though the problem is with the wireless adapter.

  14. #14
    Digerati's Avatar
    Join Date
    Aug 2012
    Location
    Nebraska, USA
    Posts
    3,396
    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: Download speed low

    It is pointing to the adapter, or something interfering or blocking the signal to and from it. At least you have something more specific to look at. Thanks for the update.
    Last edited by Digerati; 04-26-2018 at 10:41 AM.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

  15. #15
    JohnthePilot's Avatar
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    Re: Download speed low

    Many thanks for your help.

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