Corrine Aug 10, 2015 Could have been What the Tech, LandzDown, or any number of forums. Don't worry about Aura being a "Jr. Analyst". He is very close to completing his training and any questions he has or advice will be provided. They seldom run into situations where they don't find a solution although, I do have to be honest. There are occasions when it ends up being a hardware issue or a reinstall is necessary.