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L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

Yes, it's 20.19.15.4463 now. Do you think I should rma the CPU again?
- Liam
- Post #33
- Aug 22, 2016
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

I updated to the latest drivers. No BSOD yet. It's only been one instance so far, however, this is how it started before with the old CPU. It's now doing that funny thing again too where it sometimes picks one monitor up as a 'Generic non PnP monitor'.
- Liam
- Post #31
- Aug 22, 2016
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

Thanks mate. I am on my way to work at the moment but I will update to this newer Intel driver. I did check on the Intel site but it didn't look newer to me. I also used their application which searches for updates and it didn't come up with any.
- Liam
- Post #30
- Aug 22, 2016
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

You think Viscosity is causing this? I am not overclocking. I installed this software ages ago to put the CPU under stress to see if it replicated this issue. It's the same BSOD error as previously when Jared diagnosed it as a bad CPU (GPU on die).
- Liam
- Post #28
- Aug 21, 2016
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

Hi Xiolee, Thanks for the response. As requested, I have attached the files. Default, Windows Defender - with occasional scans using Malware Bytes Yes but only for work purposes. Very rarely connected on this PC and the BSOD hasn't happened when I've been using it. No. Thanks, Liam
- Liam
- Post #26
- Aug 21, 2016
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

This problem has reared its ugly head again. However, it's been a year since the CPU replacement and this is the first instance of it happening. There haven't been any recent changes and all drivers are up to date. Another faulty CPU? What are the chances? I have uploaded the memory dump...
- Liam
- Post #24
- Aug 21, 2016
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

I was considering purchasing one. Just find it strange that the exact same HSF from Intel before didn't do it. Thanks again mate. :)
- Liam
- Post #23
- Aug 20, 2015
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

Thanks a lot for all of your help Jared. What a great forum this is. :) Day two of the new processor being in and it seems to be BSOD free so far (fingers crossed).:thumbsup2: However, since replacing the processor and the stock HSF with the new CPU/HSF Intel sent, whilst powering on the PC...
- Liam
- Post #21
- Aug 19, 2015
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

I have contacted Intel and they are organising a phone call back. As I'm based within the UK, the online rep has said I will receive a phone call within 24hrs (inc. weekends). The rep also said I can't prove it's the processor without attempting to try it in another mobo or another processor...
- Liam
- Post #19
- Aug 7, 2015
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

https://drive.google.com/open?id=0Byqk1aecDO2UNXFWMFBMX1hFbWc I have used 7zip to compress it to roughly 600MB. Hope that's okay.
- Liam
- Post #17
- Aug 7, 2015
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

It finally happened, the time between BSOD seems to be getting longer. This time, after collecting data for the memory dump and restarting, something strange happened; which is the first time something has happened other than the usual BSOD. One I booted back in, the monitor connected via...
- Liam
- Post #16
- Aug 7, 2015
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

Thanks Jared. Hopefully not that large then as I'm not actively using the PC. I'm just leaving it on the desktop and will wait for it to turn the display off and then move the mouse. :)
- Liam
- Post #15
- Aug 6, 2015
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

I have changed it to complete memory dump. It made me restart. Do you want me to wait for another BSOD to happen before I upload the memory dump?
- Liam
- Post #13
- Aug 6, 2015
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

It was the longest time without a blue screen, alas it still happened again. :banghead: I hope I've done the correct thing in re-uploading the memory dump file you asked for previously: MemoryDump2
- Liam
- Post #11
- Aug 6, 2015
- Forum: BSOD Crashes, Kernel Debugging
L
[SOLVED] SYSTEM_SERVICE_EXCEPTION igdkmd64.sys - Windows 10 Pro x64

Thanks mate, I assumed as much. I've just installed the drivers for the monitors and performed a restart. Will see how long it lasts until the next blue screen (if there is one *fingers crossed*). I really appreciate your time and support. :)
- Liam
- Post #9
- Aug 5, 2015
- Forum: BSOD Crashes, Kernel Debugging

Liam