which versions do you have installed? This report can help to identify which ones are installed:
Please go
Here and download
MiniToolBox and save this file to your desktop.
Go to your desktop and launch
MiniToolBox.exe - > Select the following options:
Press
Go
Once finished a notepad file called
Result.txt will open. Please post the contents back into this thread.
MiniToolBox by Farbar Version: 11-05-2015 01
Ran by Xavier (administrator) on 27-05-2015 at 11:36:52
Running from "C:\Users\Xavier\Desktop"
Microsoft Windows 7 Professionnel Service Pack 1 (X64)
Model: MS-7821 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************
=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Photoshop Elements 8.0 (HKLM-x32\...\Adobe Photoshop Elements 8.0) (Version: 8.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) - Français (HKLM-x32\...\{AC76BA86-7AD7-1036-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{F2A7CE36-57BF-5C86-952D-90DBF3746D82}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ArcSoft PhotoStudio 6 (HKLM-x32\...\{ED8EF3C2-FA5B-4A1E-950D-5A0227161F97}) (Version: 6.0.1.148 - ArcSoft)
Arduino (HKLM-x32\...\Arduino) (Version: 1.0.6 - Arduino LLC)
Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)
Bitdefender Total Security 2015 (HKLM\...\Bitdefender) (Version: 18.22.0.1521 - Bitdefender)
Canon MP Navigator EX 3.1 (HKLM-x32\...\MP Navigator EX 3.1) (Version: - )
Canon Utilities Solution Menu (HKLM-x32\...\CanonSolutionMenu) (Version: - )
CanoScan 9000F Scanner Driver (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_CNQ9602) (Version: - )
Cardiris 4 Limited Edition (HKLM-x32\...\{61FBBE00-F889-409A-87FA-2784E00D1722}) (Version: 4.00.837 - I.R.I.S.)
CCleaner (HKLM\...\CCleaner) (Version: 4.16 - Piriform)
CPUID CPU-Z 1.68 (HKLM\...\CPUID CPU-Z_is1) (Version: - )
Curse Client (HKCU\...\101a9f93b8f0bb6f) (Version: 5.1.1.820 - Curse)
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version: 3.0 - Acro Software Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 3.4.6 - Dropbox, Inc.)
eReg (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
Factorio version 0.11.7 (HKLM\...\Factorio_is1) (Version: - )
Free RAR Extract Frog (HKLM-x32\...\Free RAR Extract Frog) (Version: 5.20 - Philipp Winterberg)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.81 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HandBrake 0.10.0 (HKLM-x32\...\HandBrake) (Version: 0.10.0 - )
HG Emprunt Pro (HKLM-x32\...\HG EMPRUNT PRO) (Version: 1.00Gc - New Vision 31 - Hervé GILABERT)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel(R) Smart Connect Technology (HKLM\...\{33013669-7557-430E-9153-3C025284E623}) (Version: 5.0.10.2907 - Intel Corporation)
Intel(R) USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 3.0.0.34 - Intel Corporation)
Intel® Watchdog Timer Driver (Intel® WDT) (HKLM-x32\...\{3FD0C489-0F02-481a-A3E1-9754CD396761}) (Version: - Intel Corporation)
Intel® Watchdog Timer Driver (Intel® WDT) (HKLM-x32\...\3FD0C489-0F02-481a-A3E1-9754CD396761) (Version: - Intel Corporation)
Java 7 Update 80 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217080FF}) (Version: 7.0.800 - Oracle)
Java 8 Update 31 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418031F0}) (Version: 8.0.310 - Oracle Corporation)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java 8 Update 40 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418040F0}) (Version: 8.0.400 - Oracle Corporation)
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Java 8 Update 45 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418045F0}) (Version: 8.0.450 - Oracle Corporation)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
KeePass Password Safe 2.29 (HKLM-x32\...\KeePassPasswordSafe2_is1) (Version: 2.29 - Dominik Reichl)
LinkedIn Outlook Connector (HKLM\...\LinkedIn Outlook Connector) (Version: 1.1.10.0 - LinkedIn)
Logiciel pour périphérique à chipset Intel® (HKLM-x32\...\{d370215a-d003-43ae-a3b6-1028af64d5a1}) (Version: 10.0.20 - Intel(R) Corporation) Hidden
Logitech SetPoint 6.65 (HKLM\...\sp6) (Version: 6.65.62 - Logitech)
MakeMKV v1.9.0 (HKLM-x32\...\MakeMKV) (Version: v1.9.0 - GuinpinSoft inc)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft LifeCam (HKLM\...\{5CE7E3F5-9803-4F32-AA89-2D8848A80109}) (Version: 3.60.253.0 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-040C-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office Professionnel Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (HKLM-x32\...\{95140000-007D-0409-0000-0000000FF1CE}) (Version: 14.0.5120.5000 - Microsoft Corporation)
Microsoft Visio Premium 2010 (HKLM-x32\...\Office14.VISIOR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{b3c7f59f-dc40-4be9-829c-77dd292978ea}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Module linguistique Microsoft Visual Studio 2010 Tools pour Office Runtime (x64) - FRA (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - FRA) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 38.0.1 (x86 fr) (HKLM-x32\...\Mozilla Firefox 38.0.1 (x86 fr)) (Version: 38.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.6.0 - Mozilla)
Mozilla Thunderbird 31.6.0 (x86 fr) (HKLM-x32\...\Mozilla Thunderbird 31.6.0 (x86 fr)) (Version: 31.6.0 - Mozilla)
MSI Command Center (HKLM-x32\...\{85A2564E-9ED9-448A-91E4-B9211EE58A08}_is1) (Version: 1.0.0.68 - MSI)
MSI Intel Extreme Tuning Utility (HKLM-x32\...\{06669347-C150-48B8-AE9A-64F85A6384C1}) (Version: 4.0.6.305 - Intel Corporation) Hidden
MSI Intel Extreme Tuning Utility (HKLM-x32\...\{2301bb34-385a-4a57-877f-c54347957fad}) (Version: 4.0.6.305 - Intel Corporation)
Mumble 1.2.8 (HKLM-x32\...\{5D198290-6E7D-426C-9AF0-8DA34CC7E596}) (Version: 1.2.8 - Thorvald Natvig)
Nikon Message Center 2 (HKLM-x32\...\{B014EE44-9197-4513-9613-71E6EB1B514E}) (Version: 2.1.1 - Nikon)
Nikon Movie Editor (HKLM-x32\...\{5CAD3393-EEC0-44CE-9F93-BCAA365B77FB}) (Version: 2.8.0 - Nikon)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.7.4 - Notepad++ Team)
Oracle VM VirtualBox 4.3.20 (HKLM\...\{DD8F7A7A-852F-4648-8A73-B8FC1DF5F082}) (Version: 4.3.20 - Oracle Corporation)
Picture Control Utility x64 (HKLM\...\{11953C65-BB4E-4CA4-B0F0-2600A4B20040}) (Version: 1.4.15 - Nikon)
Python 3.4.3 (HKLM-x32\...\{CCD588A7-8D55-49F1-A30C-47FAB40889ED}) (Version: 3.4.16490 - Python Software Foundation)
Qualcomm Atheros Bandwidth Control Filter Driver (HKLM\...\{CCD797F1-171F-4B3A-BD30-4F59F653E1A0}) (Version: 1.1.42.1045 - Qualcomm Atheros) Hidden
Qualcomm Atheros Killer E220x Drivers (HKLM\...\{F45761DC-2470-47FF-9E9B-F4016568C29A}) (Version: 1.1.42.1045 - Qualcomm Atheros) Hidden
Qualcomm Atheros Killer Network Manager Suite (HKLM-x32\...\{E70DB50B-10B4-46BC-9DE2-AB8B49E061EE}) (Version: 1.1.42.1045 - Qualcomm Atheros)
Qualcomm Atheros Network Manager (HKLM\...\{4692B750-DE88-4DCF-9163-745AF5604B24}) (Version: 1.1.42.1045 - Qualcomm Atheros) Hidden
RAPID Mode (HKLM\...\{34EF1328-6F71-4077-99AA-E44690F42043}) (Version: 1.0.1.81 - Samsung Electronics Co., Ltd.) Hidden
Rapport (HKLM-x32\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1404.94 - Trusteer) Hidden
Readiris Home 12 (HKLM-x32\...\{8DD417FA-7E80-45B2-AAFA-7AA4FA1291B2}) (Version: 12.00.5636 - I.R.I.S.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7293 - Realtek Semiconductor Corp.)
Samsung Data Migration (HKLM-x32\...\{D4DE3DB4-7734-47E5-8D92-B80146311406}) (Version: 2.6 - Samsung)
Samsung Magician (HKLM-x32\...\{29AE3F9F-7158-4ca7-B1ED-28A73ECDB215}_is1) (Version: 4.5.1 - Samsung Electronics)
SDFormatter (HKLM-x32\...\{179324FF-7B16-4BA8-9836-055CAAEE4F08}) (Version: 4.0.0 - SD Association)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0057-0000-0000-0000000FF1CE}_Office14.VISIOR_{359ADBEC-068A-4CC9-9174-77AB8EDB867A}) (Version: - Microsoft)
SilverFast 8.0.1r4 (64bit) (HKLM-x32\...\SilverFast 8 x64) (Version: 8.0.1r4 - LaserSoft Imaging AG)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 7.4 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.4.102 - Skype Technologies S.A.)
Sound Blaster Cinema (HKLM-x32\...\{8801CA65-921A-4CCC-9D63-879D1D0BAA97}) (Version: 1.00.05 - Creative Technology Limited)
Super RAID (HKLM-x32\...\{009E5DF2-3F97-480B-89DA-F2D5E672E14A}_is1) (Version: 1.0.015 - MSI)
Super-Charger (HKLM-x32\...\{7CDF10DD-A9B5-4DA3-AB95-E193248D4369}_is1) (Version: 1.2.019 - MSI)
Synology Assistant (remove only) (HKLM-x32\...\Synology Assistant) (Version: - )
Synology Cloud Station (remove only) (HKCU\...\Synology CloudStation) (Version: - )
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.14 - TeamSpeak Systems GmbH)
ToutMail3 (HKLM-x32\...\ToutMail3_is1) (Version: 3.61 - Fookes Holding SA)
Trend Micro SafeSync (HKLM\...\HFRS_is1) (Version: 5.1.0.1173 - Trend Micro)
Trusteer Sécurité des points d'accès (HKLM-x32\...\Rapport_msi) (Version: 3.5.1404.94 - Trusteer)
VGA Boost (HKLM-x32\...\{809ACFAE-9A4D-4C60-9223-D8B615CD8CBA}}_is1) (Version: 1.0.0.6 - MSI)
ViewNX 2 (HKLM\...\{635BE602-BB9C-4C59-8CC5-93F9366E8A21}) (Version: 2.8.2 - Nikon)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Win32DiskImager version 0.9.5 (HKLM-x32\...\{D074CE74-912A-4AD3-A0BF-3937D9D01F17}_is1) (Version: 0.9.5 - ImageWriter Developers)
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version: - )
WinRAR 5.21 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version: - Blizzard Entertainment)
**** End of log ****
PS :
1) i just changed my antivirus to BitDefender, but this has no effect.
2) attempts to install both Visual C++2005 (X64 or X86), or V C++2008 (x86) end up with similar error 1935 (see below).
3) Minitoolbox is a nice tool
Error: (05/27/2015 11:41:58 AM) (Source: MsiInstaller) (User: BlackHole-4770K)
Description: Produit : Microsoft Visual C++ 2005 Redistributable (x64) -- Error 1935.Une erreur s’est produite pendant l’installation de l’assembly « Microsoft.VC80.ATL,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64" ». Pour plus d’informations, référez-vous à Aide et support. HRESULT : 0x80070003. interface de l’assembly : IAssemblyCache, fonction : CreateAssemblyCacheItem, composant : {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
Error: (05/27/2015 10:29:54 AM) (Source: MsiInstaller) (User: AUTORITE NT)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.6161",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070003. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, component: {03329364-ED3E-3EF1-ACB0-C1E9F5282929}